I have gone to this clinic not once but twice. The first time should’ve been gotten a clue about their bedside manners. This clinic was not for me. I had liposuction for my wedding in 2019 and received terrible bedside manners the first time. I figured it was a fluke since one of the surgeons there was known for medical neglect. Fast-forward to 2024 I decided to give them a chance since I know that provider was removed from that office and get an extended thighplasty after losing 140 pounds. I was trying to get in prior to starting back to work after maternity leave and schedule my surgery two weeks prior to me starting work. I paid over $13,000 for the surgery and it was roughly the same cost as my liposuction in 2019. During my preop appointments, I had let them know my expectations of recovery as a lot of doctors nowadays are Tylenol happy even with a major surgery. We developed a postoperative plan and I was set to have surgery. I had surgery on September 30 and everything went smoothly. During my recovery, I was in an enormous amount of pain. Due to the fact, they failed to let me know how my incisions were going to be put together and how fragile they are. At my first preop appointment, I was basically paraded around just for them to take pictures and not give two craps about my condition. My second postop appointment the same thing happened except this time they were swapping out my retention tape and we’re not gentle about it. I was crying in utter agony to the nurse, letting her know that this was utter hell for me. I was about to run out of my pain medication that I stretched out and that there is no way I could go back to work like this. The nurse was very sympathetic and had let me know there was no issue with the doctor assisting treating my pain as I had about 4 feet of incisions in total with 2 feet on either leg. My husband, mind you was in the room hearing the entire conversation. She had let me know she would speak to the doctor and make sure that I had a adequate prescription for recovery. It rolls on later into the day and I somehow get a phone call stating they were leaving me high and dry all due to the fact I had a different medical issue going on in my life for a Severe back injury, where I had a different prescription that was NOT supposed to be used for this surgery. Mind you I had that prescription locked away unused for when I got better to treatment for my back. NOT THIS SURGERY. They had lied to my primary care physician and stated that the nurse never said the doctor was gonna do anything for me. At that point, I was flabbergasted. I had spoken to not only my primary physician, but my pain management doctor I was waiting to see prior to surgery, and they were disgusted with Dr. Partovi and his staff. They take an oath to do no harm and yet they took my money and ran. My primary care physician ordered me home health care as this type of surgery I had was Extremely major and I couldn’t even bathe myself let alone due day-to-day activities. Also, my pain management doctor wanted me in a wheelchair because you can’t be walking around with 4 feet incisions with a chance of it busting open. Weeks go by and no one ever reaches out from this clinic. I take time out of the day to call this clinic to talk to the office manager about the disgusting behavior and medical neglect. I work for a hospital system, and I know a lot about how procedures are supposed to go, especially grievances. The office manager was very apologetic to me and stated she was going to speak to the doctor and his director as this was not right. Not only did that not happen, but I am scarred for the rest of my life, knowing they took money from me and didn’t even care about how I was. Not only did they cost me money for the surgery, but they cost me money for childcare to take care of my baby who I couldn’t even bathe or pick up for 6 WEEKS, They have caused me emotional pain and physical suffering. I am now just getting out of my wheelchair post-op and still dealing with post operative pain. Moral of the story, don’t go here!
