The Spectrum Award of Excellence in Customer Satisfaction


Pepper Pike, Ohio - September 28, 2016 - City Beat News (CBN) announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those businesses honored are some first-time winners as well as consecutive-year winners — covering a host of industries from restaurants to automotive services to health care providers. The Lu-Jean Feng Clinic, a premier health and wellness clinic and private outpatient surgery center, is pleased to receive The Spectrum Award of Excellence in Customer Satisfaction.

CEO, Linda L. Haas, graciously announced the award to her staff at a bimonthly meeting. “I encourage you all to be leaders,” says Haas, “and take the initiative to cultivate and promote growth within the company.” Haas prides herself on elevating the standard of patient care and customer service over the last 17 years in practice in Pepper Pike. “We have developed a unique culture of excellence” Haas continues, “and that has enabled us to build a dynamic and thriving team.” During the announcement, employees were reminded of The Feng Clinic’s core values, including “creating an experience for the patient” and “doing the unexpected each and every day.”

Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-notch customer experiences and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. It synthesizes many sources of information into one simple rating for the year.

Haas continues, “It is an honor to be recognized for our high level of patient care.”

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Cleveland Plastic Surgeon