Customer Service Representative

Are you an energetic team-player with excellent organization and communication skills? Do you thrive on being the first line of customer support? RealSelf is looking for a rock star Customer Service Representative to handle customer inquiries.

This person will play an instrumental role as a member of its growing customer support team, with a focus on phone, email, and text communications with doctors, healthcare professionals, and users. You will be immersed in a fast-paced environment and will be expected to proactively contribute suggestions to improve customer satisfaction and further the company’s success.

Responsibilities:

  • Provide phone, text, and email support to consumers and agents in an effective manner via provided tools
  • Help guide customers through various processes and assisting to connect them with doctors
    and medical offices
  • Continually focus on deepening customer relationships by providing exceptional support
  • Provide feedback in order to improve overall customer satisfaction

Requirements:

  • Experience in a customer facing position (i.e. retail, call center, support, sales, or help desk)
  • Ability to tactfully question and actively listen to customer issues and questions
  • Capacity to handle multiple tasks and prioritize effectively
  • Hard working, motivated, enthusiastic, and honest; work effectively in a fast paced environment
  • Strong communication and interpersonal skills through email, phone, text, and personal interaction
  • Proficient use of web-based products, especially Google tools
  • Experience with a CRM tool a plus but not required (Desk.com, ZenDesk or SalesForce) 
  • Proficiency in Spanish a plus but not required
  • Comfortable working with Mac OS and Apple products

Relocation support is not provided for this position. 

About RealSelf

RealSelf brings transparency to the $13.5B aesthetic treatment market which represents a wide range of services—from a simple skin treatment to a cosmetic surgery. At the heart of RealSelf is a community of people sharing personal experiences, unbiased stories, and candid advice. Every month, 9 million+ unique visitors view 50 million photos and tens of thousands connect with doctors for consultations. Thousand of medical experts also participate on RealSelf.

Doctors have posted over one million answers to questions and routinely upload educational videos, special offers, and patient before & after photos. RealSelf is a fast-growing, profitable company with a wide range of opportunities—come join our team today!

Interested? We’d love to hear from you. If it sounds a bit outside of your wheelhouse, we encourage you to apply. We are a growing company and we are always on the lookout for great candidates for all of our teams.  Please click “Apply Now” to submit a cover letter and resume.