Shawna in PA

I too fell for the Youthology infomercial, which is surprising to me, because I'm the biggest skeptic of informercials and never believe them or even watch them. Unfortunately, I didn't find this website until after I decided to try the product. For some reason I thought this eye serum would do what it claimed, because I used to use an eye cream by Mary Kay (Triple Action Eye Enhancer) that did a similar thing. It temporarily firmed the skin under the eye and reduced the appearance of bags, but it was discontinued, and I have been trying to find something to replace it ever since. If I hadn't had this previous experience with the MK eye cream, I probably wouldn't have believed the Youthology claims at all. When I received my Youthology eye serum, I applied it as directed but didn't really notice a difference. So the next time I tried it, I only applied it under my right eye to see if there would be a noticeable difference between my eyes. After waiting several minutes, I could see absolutely no difference between the two eyes, even though I could feel the tightening. Then I tried to create the "pinched" look on the left, untreated eye they warn you about in the instructions if you don't apply it evenly. I put a small amount in the middle of the under-eye area and did not smooth it out entirely, leaving the skin toward the inside and outside untouched. That didn't work either. No pinching, puckering, or tightening of baggy skin. At this point, I call customer service to get my return authorization number because my feeling is that if you wait 30 or 60 days like they say you can, you will be less likely to get your money back. I was given a number and instructions for returning it (after being offered the $10 off for continuing to try it like someone else posted), but I swear the guy was laughing. He was trying to disguise it, but I could tell, and I almost said something, but let it go. I'm going to be returning this product with a tracking method and I'm also going to contact my credit card company to dispute the charges in case they don't give me a prompt refund. I just wish I'd looked up reviews before and not after I bought it....