mycutepiko

I am currently in the refund process. I could write a book on my horrible experience with Lipodissolve or Fig. I was lured in by the "guaranteed results" program, which should be "guaranteed results or wait a year to get a refund if any". After doing NINE treatments on my lower abs, love handles and inner thighs, I did not see any results and requested a refund. I was at that time told that I should double up on my treatments and that they had a laser to help with the excruciating pain. I would have to commit to 3 more treatments, each one month apart. At this point I had already been going to them for 10 months. I was told that it would take 6 treatments, two weeks apart. That would be 3 months, not 10. So I choose to start the refund process. I scheduled my final eval and when I showed up they were closed. They had changed their hours and changed my appointment without telling me. awesome. I was quoted 60-90 days for the entire refund process. I had my final evaluation on July 16th. This was either 1 or 3 months after my last injections. It's been so long I can't remember. My file and pictures were reviewed by a medical review board and sent to corporate on August 27, 2007. From that point I was told that I had 45 more days left. After 45 days I called back, to find out that the person handling my refund had transferred. I was told to contact Curtis Natalie, and that someone would give him my file and have him call me. From then on I have only spoken to customer service at corporate with varying answers. I was told: The refund process takes 90-120 BUSINESS DAYS. My file was in the "final" refund process. This was from Sept until now, December 5th. My file was recieved by the corporate review board on Sept 21st, sept 24th, and sometime in October. At this point I have filed a complaint with the BBB. I recieved a letter stating the amount of my refund, which I sent to them on Nov. 21. Now my refund is at accounting. I am told (from Jamie Baker) that from today, it will take 40 MORE DAYS for them to credit back to CareCredit. She also told me that unless I respond to the BBB with a "satisfactory response" about Fig, my refund process will be postponed. I told her that the BBB is NOT getting any satisfactory record until I have my refund in my hand. I called CareCredit, and they told me that once they recieve the refund 40 days from now) it will then take them 4-6 WEEKS in order to send me their refund because that it how it takes for them to verify that my refund is legit. I was told from Fig that CareCredit refund takes a couple of days, complete lie. DON'T BELIEVE ANYTHING THEY SAY! Since October 22nd, I have been calling twice or so a week, left numerous message with Curtis Natalie and have yet to recieve a phone call from him. At one point, I recieved an email from him, stating nothing I needed to know or had asked, replied in 5 minutes and never heard from him again. In my file notes it states that he tried to call but "was unable to reach me". Yet I had no missed calls and no message from him. I feel that he is too ignorant to use a phone. All the numbers must confuse him. So to date my refund will take about 7 MONTHS! This is far from the 90 days max that I was quoted, and was documented in my paperwork. Not to mention endless hours of my time calling corporate and getting the run around. This on top of the 10 MONTHS or treatment with absolutely no results. My stomach is actually bigger than when I started, with no weight gain. You can also send feedback to fig at www.figlistens.com. not that it help but at least you can let them know how horrible they are doing. Feel free to contact me mycutepiko@hotmail.com