I went to San Mateo for the initial consultation 2 years ago. After driving 1 1/2 hours, the front office staff said I didn't have an appt, (WRONG) but they'd fit me in. After waiting almost 2 hours, they took me to a room and showed me the same video we've all seen on TV. No one came into the room, and after about 10 mins., all the lights went out. Someone soon came in and asked why I was sitting in the dark (duh) and I said I was leaving. She then tried to get me to stay and said someone would come into talk to me right away. I said I needed to talk to a doctor since I'd recently had surgery requiring antibiotics and wanted to know if this was advisable. She then said I'd have to talk to a doctor and that would cost 10% of the procedure cost or $500-just to find out if I was a candidate.
I left and called the main office, who were "very apologetic" but didn't offer any real assistance. If this is how poorly they handle their initial "visit," I decided against letting them work on my face.
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Posted to San Mateo Lifestyle Lift experience? on 23 Mar 2010