my provider suggested that i use hydrocortisone cream.... so at first i didn't use that, but i used grapeseed oil because it doesn't clog pores, but then i switched over to hydrocortisone because i exfoliated early and got a rash and then the rash cleared up after using hydrocortisone, the only down side is that it clogs pores... but it wasn't too bad and doesn't hurt. you can also use vaseline or Aquafor.
the energy setting may have been set too high (i'm not a doctor). I had fraxel done and the nurse told me she didn't want to go too high because then it would risk hyperpigmentation.
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