Yes, we called the office and they asked us to take photos from the front & side & email the pictures along with my current measurements. We did, and they responded back within about 3-4 days. They recognized the larger size difference and said they couldn't believe that I had not lost anything & requested we drive back to their office so they could see me. My husband told them we didn't want to make the 4 hour trip again nor did I want to have it redone & asked them what our options were. We waited nearly 3 weeks for a response & then re-sent the email for a second time. They responded about a week later saying that there was nothing they could do and my larger size was from my caloric intake & lack of exercise....both of which they knew nothing about
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