Sorry to here Lea , does sounds like u weren't informed well about the healing process. It must get worst to get better . How does your skin look now? Sounds like some hyperpigment issues. U also must use lots of sunscreen at all times!! And protect !! I am a liscensed Esthetician and highly recommend only a professional grade ipl . There are semi professional machines out there in spa & doc offices that give bad results . How from experience & lots if training ipl should always hurt less than lasers!! Lasers are even way worst !! Also it's very important than your akin was cooled down after !! Also how old was there ipl ??? Every year they make a newer & better ipl on the market & some times spa 's and doctors also cut corners and purchase a Dinosaur machine. Hope all is well . Keep us posted!!