Hi Melissa,
Thanks for the detail review. The American Laser center has a very bad customer service. When I came in for the consultation for my large pores and deep scars, the technician told me that fotofacial would do it for my face. After I bought the combo package of fotofacial and hair laser, I went home to and did a little research and found out that the fotofacial doesn't help for scars but only help for blotchy spots and also all these laser treatments are not for people who are pregnant or trying to get pregnant. I did fill out the form that mention that I am trying to get pregnant, but the girl still said that I am a good candidate. So, I tried to cancel the package but I could not. I went on and called and emailed customer service but never got the response. So I called the office and talked to the manager, they decided to change my fotofacial package to Affirm package (which they said would reduce the appearance of scars and pores.) But After 5 treatments, no body really notice any different on my face because you can still see my large pores and scars. It's a waste of money. Now they told me that the ematrix should be much better than Affirm and it would help my face, but seems like ematrix is not really different.
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Posted to EMatrix, 1st Procedure - Denver, CO on 9 Nov 2011