You know what, Chrispuch? I finally gave up. After nearly a year of waiting for Allergan to make good on the BOGO, and nearly a year of the laser center I bought it from giving me the run-around, I'd had enough. Husband and I had appointments scheduled with the laser center that we had to miss (injury took us to the emergency room) and they refused to reschedule us unless we paid $35 each for missed appointment fees! I told them that since they had never delivered this bottle of Latisse I paid for, it seems like a wash to me. They wrote off the debt (erroneous, at that), and I stopped bugging them for my missing bottle. Meanwhile, I've done just as well with Careprost now that I've been using it for 10 months! I used 3 bottles of Latisse and I compared the ingredients--everything is the same, right down to the inert ingredients. A local medispa prescribes Careprost for a rather inexpensive rate, but I prefer to get mine in bulk from India for $10 a bottle. I can't believe I paid $100 a bottle for Latisse when I can get 10 bottles of the same thing in the generic, and I don't have to be treated like a jerk like I do with Latisse, who promised me my bottle was "at the pharmacy" all the way back in JUNE of 2011!