6750anon

Recent comments

• Posted to CAN'T GET ANYONE TO CALL ME BACK ABOUT A REFUND on 17 Aug 2010

  Did you use Care Credit ? If so, call them direct and give them details of your effort to get them to listen to you and refund the unused treatment. I got full refund when they wouldn't call me back after 3 months of calling and sending email. I contacted Care Care, they dealt with Lipo Zap in Tustin and after not hearing from in in 30 days, my account was fully refunded, including the 2 treatments I received. Never pay cash for this kind of services - you will not have any recourse. Good Luck and Keep on trying.

• Posted to Do Not Do Lipozap - Costa Mesa, CA on 17 Aug 2010

  I did the same mistake. I signed up for 4 areas (upper arms, upper and lower abdomen and bra back line)It was close to $5K. The first treatment was horrible and painful, the pain subside after 2 days. The next treatment was for my arms, by the time I got to my car, I was in so much pain that I painted in my car. I called the nurse and suggested that I stay home and call her again in 2 hrs to follow up. To make story short it was too much pain. So I went for the 2nd treatment for upper and lower abdomen and the level of pain and discomfort was the same as the first treatment. I called the office and told them that I would like to cancel 2 out of 4 areas because I didn't think I could take the pain. I documented each time I called, they gave me different contact names to call but no one return my calls. Finally they told me that I need to send email and that my claim will be processed. Again, no response. I was persistent, bare in mind that I stopped going for the other treatments all together due to the poor customer service I was getting. So finally, I called CareCredit, I explained the situation, supply them with documenttion and copies of email I sent for the past 2-3 months. Next thing you know after 30 days, I got a mail from Care Credit telling me that since Lipo Zap failed to respond to them w/in the 30 day limit, they fully refunded all charges. The next day, someone at Lipo Zap called me, yes, a live person called me. This person gave me a guilt trip that I received some of the treatments and I should pay for it - I told him that was my offer to them in the first place had they listened to me in the first place. I said on my claim that I will pay for all treatments received and cancel 2 out of 4 areas but since they neglected to respond to me the whole matter was resolved by Care Credit. I told him that if he has something else to say, call Care Credit direct because I had nothing more to say. I feel pain around my arms and lumps in different places to this date but... nothing more I can do but learn my lesson.