Night and Day- What a Great Experience! - San Diego, CA
Just over a year and a half ago I had my breast...
One month post-op
A week or so prior to todays appointment - I was talking to a close friend of mine who actually works in Dr. Pousti's office- (Katie) I was explaining to her my whole experience- I began to get emotional- she was immediately concerned- understandably as she was by my side through my original B/A surgery. I continued to explain to her that I was emotional not because I was sad, scared or disappointed like I was originally, but 100% because I had no idea I could be treated so well by a Dr. and their staff. After my original surgery I felt violated, and scared. This time around I felt comfortable and confident from the moment I walked into surgery. I told her that my experience with Dr. Pousti was life changing for me, he renewed my confidence in a surgeon and reminded me that there are professionals out there in the plastic surgery field that really do care about their patients. I cannot write enough, or talk enough about how much I would recommend Dr. Pousti- he is absolutely amazing, and I am so appreciative every day when I wake up and see the beautiful results.
The reason I titled my story "Night and Day" is because it was just that. I set my appointment with Dr. Pousti's office, the staff was so incredibly nice and welcoming, he has been on time or early for every appointment I have had both pre and post op. My boyfriend and I went in to see Dr. Pousti and were blown away by not only how honest he was with us as soon as he saw me, but also by how down to earth he was. He was so reassuring and I truly felt that he understood everything I had been through mentally. He let me know that he understands this sort of reconstructive surgery comes with baggage, and he would do everything he could to put my mind at ease. He assured me from the very first time we met that he would fix me up and take the best care of me. To say he and his staff took the best care of me would be an understatement. During my pre-op appointment we went over instructions for the day before surgery, we talked about what kind of pain meds I would prefer for after, because I get very sick from some pain meds. I expressed my concerns about being sick after surgery per I was extremely sick after my first surgery- he assured me I would not be this time around. The night before surgery I was pleasantly surprised to receive a call from Dr. Pousti letting me know he would be on his A-game and ready to take good care of me in the morning. The morning of my surgery I was a nervous wreck. I was scheduled at the surgery center at 5:45am. When I arrived I filled out a few forms and they took my boyfriend and myself back. I was crying and very scared- several nurses came in to comfort me, and assure me I was in the best hands. I met with the anesthesiologist who went over what her part would be and she promised all would go smoothly. I then met the surgery nurse Katie- She was so sweet and kind. She was not bothered that I was crying- she was doing everything she could to make me feel comfortable. I then met with Dr. Pousti who was so professional and warm, he joked with me a little to help lighten the mood. As they were getting me ready to go into surgery they asked what kind of music I listen to, as I walked into surgery with Katie holding my hand, they were playing my favorite music. It was such a nice personal touch and truly calming. Waking up from surgery I immediately had nurses all around me asking how I was, asking how I felt and making sure I was not sick. Later that day when I got home from surgery I received a call from Dr. Pousti to check on me and see how I was doing. I am now 5 days out from surgery and feel amazing! I was not one bit sick the entire time, the pain meds worked perfectly, and the pain was minimal- I only used the pain meds for two days after surgery. My follow up appointment with Dr. Pousti was on the following Tuesday- I was welcomed by all of the girls up front, and saw the Dr. right away. As I was setting my next appointment they met me at the desk with a beautiful bouquet of flowers. Dr. Pousti was so professional from day one. He answered all of my questions honestly and really listened to my concerns. Going into this surgery I felt broken down and defeated by my own thoughts and stress from my previous experience, I can truly say I feel like a new person, with a new outlook on life in general. I cannot stop telling friend's and family how wonderful Dr. Pousti is, I truly hope he and his staff know what a positive impact they all have had on me. What an amazing experience.