My face is destroyed by ePrime device(Evolastin and Elevate-new names but same ePrime device be aware!!)-Rockville, MD

I had an ePrime skin rejuvenation procedure...

I had an ePrime skin rejuvenation procedure performed on my face on Tuesday. It was performed by the dermatologist specializing in laser procedures. The representative from Syneron was assisting during this procedure.

The dermatologist injected 4 shots of anesthesia and applied anesthesia cream on my skin before the procedure. When my skin became numb the doctor performed procedure with a minimally invasive aesthetic device. Right after the procedure my face began to swell but the doctor and representative stated it was normal. Within an hour my face became twice bigger in size, was covered in bright red dots and I was unable to open my mouth and eyes, especially on the right side of my face.

I called the doctor who assured me that it was normal and recommended to keep ice pack on my face. I followed the instructions. After one more hour I went to the Emergency Room at the hospital where I received shots of Benadryl, steroids,pain relive medication and IV. My face did not changed in shape it was still swollen. Next day I went to see my dermatologist who performed the procedure, she gave me another shot of steroid and prescribed prednisol.

At night my face was more swollen so I had to go to the Emergency Room, where I received Decadron, Benadryl and Pepcid injections. My face became a little bit less swollen. Next morning my face was twice bigger in shape, red, navy blue under eyes with wrinkles.

Horrible!! I went to my doctor who stated that it is normal and I just need to wait. My doctor prescribed me ranitidine and antibiotic – Azithromycin. Today is Saturday; my face is a complete mess: swollen, red, blue and yellow color, my neck and shoulders swollen. Please advise if my reaction to the performed procedure is normal. Is there any way to get my face to the normal size? Please HELP!!

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It is Day 6 after I had ePrime laser rejuvenation...

It is Day 6 after I had ePrime laser rejuvenation procedure performed on my face. My face looks worse, swollen, red and navy blue in color, feels very dry with bumps under the skin. I do not wash my face and apply an ointment twice per day. My face is a mess like a huge balloon with bruises under eyes! Can you add any advice as to how long this will last? There is some peeling and itching, but I believe it is because of the ointment. SCARED! I am waiting for some advice. THANKS!

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Today is Monday, 7th day after the procedure. I...

Today is Monday, 7th day after the procedure. I cannot go outside; my face is still swollen, red, blue and yellow in color with broken capillaries in the skin and bruises under eyes. Any advice?

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Still look and feel bad. Went to see my...

Still look and feel bad. Went to see my dermatologist who recommended me to put some makeup on. I still have pain and bruises all over my face. Can not even touch my skin to put the makeup on.

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8th day after the procedure. My face is still...

8th day after the procedure. My face is still swollen, red, blue and yellow in color with broken capillaries in the skin and severe bruises under eyes, neck, shoulders. Taking Arnica and finished with antibiotics and steroids. Any advice?

1 Comments

Hi Mosellv,

Welcome to the Laser Resurfacing community. Wow, that is a lot in 8 days to happen to your face. I looked in our doctor Q&A and found 13 answers to the question, Skin care after resurfacing? You should check out their answers it might help. Please keep us updated.

Thanks so much for the review,

-Britt

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Britt, Thank you for your comments! I follow...

Britt,
Thank you for your comments!
I follow all of the instruction for post laser procedure, but my face and neck are still swollen, covered with bruises and broken capillaries. Lumps and bumps under my skin. Taking Arnica, drinking plenty of water, using Arnica cream on my skin. Anything else that might help to get rid of the bruises and broken capillaries faster?

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Day 11: My face is still a little bit swollen,...

Day 11: My face is still a little bit swollen, very red with broken capillaries on the skin and severe bruises under eyes, neck, shoulders. My skin is extremely dry. Any advice to get rid of redness, broken capillaries, bruises and dryness of the skin?

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21st day after ePrime procedure. My face is still...

21st day after ePrime procedure. My face is still a little bit swollen with red and blue marks, bumps under the skin. I wash my face with CeraVe hydrating cleanser and apply SkinMedica Redness Relief CalmPlex cream once per day. The doctor still saying it is my body reaction to the rejuvenation procedure or possible anesthesia in combination with laser. I had Matrix laser procedure performed on my face previously and did not have any reaction. For Matrix the same anesthesia was used. My face is a mess! The doctor is giving about 2 more weeks for me to recover. The doctor cannot guarantee that bumps under the skin will go away. Has anybody had same reaction to ePrime? THANKS!

2 Comments

Dear Mosellv,
As the Product Manager responsible for ePRIME, I am always concerned about the physician’s and patient’s experience treating with ePRIME. I was indeed present at your session and from my observations, the treatment was delivered consistent with many of the other ePRIME treatments I have previously watched. I wanted to reassure you that ePRIME has an excellent safety record, with published and pending studies reporting no adverse events or complications in treating over 150 patients. Side effects from the ePRIME treatment are generally mild and include redness, superficial bruising and swelling. While temporary edema is almost always observed following an ePRIME treatment, the amount of swelling experienced depends on the individual patient. Most physicians consider the swelling an indication that the normal healing process, which generates new dermal tissue, is taking place. Typically, patients can return to usual activities as soon as 5-7 days and sometimes as soon as 24-48 hours, although individual healing times vary from patient to patient. All ePRIME treatment side effects can be mitigated by appropriate physician post-treatment care and adhering to physician instructions. There has never been any report of any permanent side-effects as a result of an ePRIME treatment and even those patients that experience extended downtimes demonstrate improved skin tone and volume, sometimes beyond typical expectations. We will continue to follow your progress through your practitioner. Please keep updating your blog with your current progress!
Sincerely yours,
Lou Amberg III.
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How are you today? I booked an appointment for eprime the 1 june here in sweden and it´s new!

Why did you react this way? Have you got any answers from the doctors?

Many thanks in advance, Best regards
Mary
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Today is Day 29 after the ePrime. My face has less...

Today is Day 29 after the ePrime. My face has less bruises and less swollen, but still has problems: there is a pain on my jaw line, which is still numb and left side of the face still swelled up. My face has bumps under my skin like hard accumulations. I have redness and bright red marks on my face which I have to cover up with a lot of makeup. The skin is extremely sensitive to the sun. I use SkinMedica Sunscreen SPF 30+ and re-apply OBAGI Nu-Derm SPF 35 during a day. Both of the sun-creams were recommended by doctor. My skin is also sensitive to any wash; it is red even when I wash my face with face wash for sensitive skin. I have deep prominent wrinkles around my mouth and saggy skin under my chin. This is visible; I have pictures before and after ePrime procedure and never had this prominent wrinkles and sagging of the skin. My dermatolog recommended this procedure to get rid of the scars, but I have more scars and broken capillaries on my chin, around my mouth and nose area now. The ePrime procedure is painful, recovery time is very long and I do not see any improvement in my skin tone and texture.

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36 Day after the ePrime procedure. I do not see...

36 Day after the ePrime procedure. I do not see any improvement that the advertisement of this procedure promises. No improvement in texture, no improvement in tone at all. My skin tone has yellowish, grey, red and blue color. I have prominent wrinkles around my mouth and sagging skin on my jaw line. I have pain in the left side of my jaw line. My skin is extremely sensitive to the skin wash and sun. I have bumps under my skin and brake ups. My skin has a lot of scar around my mouth and jaw line. Is there any way to get rid of the scarring, saggy skin and improve skin tone after the laser procedure?

1 Comments

Hello Mary,
Did you do ePrime? How was your experience?
Thanks!

Day 38th after ePrime procedure, I do NOT see any...

Day 38th after ePrime procedure, I do NOT see any improvement in my skin tone, volume or texture as advertized. My scars after ePrime laser are very visible and dark in color especially on my chin and jaw line. Left side of the face is still swollen and painful on jaw line (which is not normal after more than a month after any laser procedure). I’m incredibly disappointed. My skin has more prominent wrinkles around my mouth and sagging skin on my jaw line. I have to cover up uneven tone and dark marks of my skin with a lot of makeup. My skin is extremely sensitive to the sun, even when I wear SPF 30+ it turns red. I have bumps UNDER my skin. I was given creams to reduce the redness and anti-acne foam to treat bumps under the skin by the dermatologist who performed ePrime laser procedure on me. I still continue to take the Solodyn. Does anybody have the same reaction for so long? Are there any masks or peels would help to get my skin back to normal? Thanks for any advice.

3 Comments

Day 39 after my skin were burned from the ePrime. I am still not looking and feeling good. I have to apply tons of make up on my face to cover up the damage. I have a pain on the jaw line, especially left side. According to the laser professional consultation my skin was burned by the ePrime, including epidermis and derma. The recovery time can take up to a year. I am very disappointed!
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No, i didn´t. I postponed it.
Good! There are better alternatives available, I saw a patient after CO2 full face laser resurface. Her complete recovery time was 8 days and the skin looks great. In my case I struggle to find the way to get rid of the damage after ePrime which recovery time should be 3-4 days. I am very disappointed.

Day 43. I still have a pain on my chin and jaw...

Day 43. I still have a pain on my chin and jaw line. My skin has some redness and swelling. It does not seem to be a normal healing process to have the swelling for about 1 ½ months after ePrime laser procedure. NO improvement in skin tone, texture or volume. My skin tone is more grayish-yellow than I had before the procedure. I have burned scars and brown spots after ePrime laser, which I have to cover up with makeup. The scars and brown spots are on my chin, jaw line and cheeks. The skin on my face is much looser than before the procedure. I have deeper lines around my mouth than prior to the procedure. Is there anything can be done to get rid of the scars and brown spots left after laser procedure? Thanks for any advice.

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I still have bumps UNDER my skin, which are not...

I still have bumps UNDER my skin, which are not acne. I am using creams to reduce the redness and anti-acne foam to treat bumps under the skin but not a lot of improvement yet.

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Day 55 after ePrime procedure: My face is still a...

Day 55 after ePrime procedure: My face is still a little bit swollen especially left side of my face, still red with broken capillaries, brownish-red spots on the skin and bumps under my skin. No improvement in my skin tone, volume or texture. The scars after ePrime laser are still very visible and brown in color especially on my chin and jaw line.I still have pain on the left side of jaw line and neck. My skin has more prominent wrinkles around my mouth and sagging skin on my jaw line. I still have to use camouflage make to cover up uneven tone, scars and dark marks of my skin. My skin is still sensitive to the sun. Are there any masks or peels would help to get my skin back to normal? Are there any way to get rid of the after laser procedure scars? Thanks for any advice.

3 Comments

Wait a sec, lawyers can solicit here?
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Dear Mosellv:

Again, I cannot express how disheartened we are to learn of your experience and would like to personally do what we can to help you. HIPAA laws prevents us from contacting you directly but please do not hesitate to contact me directly at 508-358-7400. We have already made contact with your physician and she, along with the company, remains very conscientious in following your post-care.

As mentioned above, there have been no reports of similar adverse events in treating 100’s of other patients with ePRIME. Please note that well-intentioned people will offer their advice to you, but because ePRIME is new technology whose science is widely unknown to most practitioners (i.e., ePRIME is often mistakenly referred to as a 'laser.’) advice is best to be taken from an experienced practitioner.

We highly recommend that you continue to follow your provider’s post-care instructions and encourage you to contact us directly, the manufacturer of this device, should you wish to discuss your treatment with another physician with relevant treatment experience.

We look forward to hearing from you.

Lou Amberg III
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Day 75 (2 month and 14 days) after ePrime skin...

Day 75 (2 month and 14 days) after ePrime skin rejuvenation procedure: my chin and jaw line areas have very visible and permanent scars, dark brown spots on my cheeks which look like burns, pigmentation, broken capillaries. I can't go in the sun at all due to the areas around the scars getting dark and making them more prominent, so no any outdoor activities for me. I spend a lot of time every day working with makeup to hide these scars. I am still trying different products recommended by the dermatologist to correct the scarring and brown spots. My physician recommended me a new treatment - elure Advanced Skin Lightening that I have been using for about month now. I had one Vitalize peel by SkinMedica.
My face has swelling, especially left side of my face, neck and shoulder. I have bumps under skin on my face. I still have pain on the left side of jaw line and neck. My skin has more prominent wrinkles around my mouth and sagging skin on jaw line. My skin is loose under my neck. No improvement in my skin tone, volume or texture.

4 Comments

Maybe lasers should be with treated with the same respect as invasive cosmetic surgery. A provider should look at skin and symptoms, and deem if the benefits out weigh the risks associated. I suppose it would turn away alot of clientle, but the practices would still flourish with providing safer alternatives. Guess those machines are too expensive for some providers to think ethically and put the patient first.
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L. Amberg 111 for Syneron Candella,From the pitures taken before the procedure, Mosellv certainly looks a lot younger from the last picture posted but with a lot of blemishes and lumps. How can those be explained and what could have been done to prenent her ordeal.Does the product need further testing and fine-tuning to prevent a reccurence of adverse outcome?
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I'm so sorry about your painful experience. You had beautiful skin and I wish your derm would have been more mindful and honest in leaving your skin alone.
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3 month after ePrime: I have multiple large brown...

3 month after ePrime: I have multiple large brown spots on each cheek and scars on face and jaw line. I have a significant post-treatment hyperpigmentation. NO improvements in skin tone, texture or laxity. I have prominent wrinkles around my mouth. I still have pain on the left side of my face. My face still has swelling, especially left side of my face, neck and shoulder (which is visible in photos). I have bumps under my skin which are not blemishes; they are more like hard accumulations. My dermatologist told me that it is a “collagen formation”. I use Elure creams and had 2 Vitalize peels. I wear coverings on my face to hide the deep scarring from the procedure. I still experience loss of confidence and self-esteem, anxiety and shame over facial scars and hyperpigmentation caused by this “quick and simple” procedure.

11 Comments

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please suggest me a gud treatment for my acne scar..i already took laser so suggest anything else..
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I cannot recommend any procedure; I am not a medical professional. I would suggest to consult with a good dermatologist. In my case I would NOT recommend ePRIME skin rejuvenation. For me the downtime with ePRIME was more than 3 month now. I am still have complications. It is NOT a “quick and simple” procedure. Extremely painful, even after injections of anesthetics.

Day 122 after ePrime - Energy Based Dermal...

Day 122 after ePrime - Energy Based Dermal Remodeling procedure (4 month): I use Elure creams and had three Vitalize peels by SkinMedica. I am still recovering after the damage. I do not notice any facial volume, no improvement in skin tone or laxity. I have sagging skin under the jowls, noticeable wrinkles around the mouth. I still have some redness, swelling and pain especially on the left side of my face and neck after the ePRIME treatment. My face is shifting on left side. I have brown spots on my cheeks – no going on the sun this summer at all. I have to apply a lot of make-up to cover-up the treated area. Terrible!!


36 Comments

I had the eprime on 10/24. It was not at all what they said, terrible swelling and bruising that lasted 2 weeks. That is ok, I knew that would go away, but I now have permanent scaring on the left side of my face from what appears to be a malfunction of the handpiece.
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The last post was by Dr. Schneiders office manager (the patient), that is why we suspect it was a malfunction of the handpiece.
Thank you for your comments. Has you doctor offered any scar's treatment?

6 month and 21 day after ePrime - I am still...

6 month and 21 day after ePrime - I am still healing:
- NO increase in my skin thickness or volume - I have sagging skin under the jowls, noticeable wrinkles around the mouth.
- Extremely painful and NOT simple procedure. In my case I was not able to drive myself home after the treatment. I was not able to return to usual activities the next day or 2 more months after the treatment. I had severe redness, swelling and bruising which could not covered with makeup within 24 hours. I could not even touch my skin, not only to put some make up on.
- I still have pain under the jowls, especially on the left side of my face and neck. My face is shifting on left side.
- NO signs that my skin produces any natural new collagen or new elastin or new hyaluronic acid over time (6 and 1/2 month – is a long time!!!)
- NO improvement in my skin tone or laxity. NO “a lasting, natural, more youthful appearance from ePRIME.” I still have some redness, brown spots and a lot of SCARS. I have to apply make-up to cover-up the treated area.
- I can NOT report seeing any improvement. I had only one treatment to rejuvenate my skin with ePRIME and I would never do it again!

Conclusion: Don't do it. It is not true that this procedure does not have any side effects. I am not sure how multiple clinical studies were performed on ePrime, but I can definitely report that I am NOT satisfied with the treatment results. The skin is NOT getting better gradually how the doctor who performed ePrime on me promised.

75 Comments

Just a scary update. Wish this had turned out differently but what I say is the truth. After 2 Plastic Surgeons, a RN., PA, and Derm Doctor I believe this permanent damage. Even after showing before pictures close up just three months before the IPL they can not say what happened or why the damage happened. Like it was something I did wrong that these lasers can not go this deep to cause this type of damage. One said that she thought it wasn't the fat but the collagen that was destroyed in my skin. Other than fillers and botox did not know what to do to improve the appearance of the lines, enlarged pores, or drooping crinkly skin. I had Fraxel done by a derm office on my hands and she "threw" in my arms for dark spots. I used this as a test spot before doing my face. It has almost a year and more scars that look like indents that almost appear like bad stretch marks having been appearing on my arms. ONE YEAR LATER! Has anyone else seen this happen a year later? Will it ever get better? The reason I did IPL on my face because a second doctor informed me the damage was done because Fraxel is ablative. After having my face done by IPL and still seeing scars etc, I am freaking out that my face will get worse also. I really do not think the FDA knew the long term effectives that ALL lasers treatments can have on our skin. Has anyone heard of anything that truly helps the skin a year after damage was done? I have tried everything from Retin A., Medica, Obagi, and every other topical along with tons of supplements. Nothing seems to prevent the progress of the destruction on my skin.
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I had Botox for the first time three days ago. I had the PA take pictures for me on the before. I have already forgot where and how deep my eye laugh wrinkles were. I did get a bit of a headache but that was all. It is just all these procedures are so much money you want to make sure you are getting what results you thought you should.
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Day 4...a bit less swelling, still bruised.
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11 month and 7 days: I can definitely say – NO...

11 month and 7 days: I can definitely say – NO ANY IMPROVEMENT after ePrime! I am still treating the damage: scars, brown spots on top of the scars. Not treatable – bumps under the skin on my jawline, sagging skin under the jowls, my face is shifting on left side. I would expect any good result after this procedure but there are NONE!

13 Comments

Thanks just had a PA tell me it was just my system reacting poorly most likely. I even went to a doctor on this site and he said he never heard of such a thing. I asked him," Do you not believe what people are saying here? He just said HE has never seen it even after examining my face! Well he has now. Thanks for answering.
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No:(, I got my throid tested and also had my iron tested, thinking maybe I was defficient since I used to be anemic. But I came back clear. I genuinely seem to think, after reading so so so so many reviews and promotions, that it is truly unpredictable and practioners won't admit to it.
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Cveroleyva just curious on looking for a common link. Where you on any medication or being treated for any condition such as autoimmune disease? Just wondering if we all have a common link for the bad outcome or is it just the machines that are unpredictable?
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1 year and 10 days: I can definitely state NO...

1 year and 10 days: I can definitely state NO improvement or lifting or any other positive effects after the procedure performed with the ePrime radiofrequency generator that supposed to “have the ability to monitor and deliver precise doses of energy to rehabilitate aged skin “

I am still recovering from the damage: scars, brown spots, discoloration. NOT treatable – bumps under the skin on my jawline, sagging skin under the jowls, my face is still shifting on left side.

The new name of the procedure with ePrime is Evolastin, but it does not matter how the procedure would be called it is still uses the same just ‘improved” device which does nothing!

NO dermal remodeling
NO improvements in skin quality
NO improvement in skin tone
NO increased volume
NO new collagen production
NO any positive improvement in my jawline
NO wrinkles improvement

CONCLUSION: I would never recommend this treatment to anybody; it is a waste of money.

20 Comments

Staryeyyed82, please try to understand what I was saying. I KNOW for SURE I did NOT mean anything mean, not at ALL! If I had I would admit it and apologize, but I KNOW what I meant and in what spirit I meant it, and I am shocked to see this on here from you. I don't know why you have chosen to be so cruel, but I am not playing dumb, and I don't lie. I. If you didn't understand (or if anyone else didn't) then let me explain further: I was looking into getting EPRIME from this exact same doctor. I had even called the office to ask about pricing. It is new and was being touted in a magazine. I will NOT get it now, thanks to this very review! I was thanking her, because I am truly grateful, and only someone who has some sort of anger issues would assume I meant it meanly. I don't know or understand why you think I am a poor excuse for a human and I have to say, I take it personally since you have made a bizarre personal attack on someone you know little about. I know I am a good person and I will try to forget the bully I inadvertently found on here.

Oh...one more thing. "This crap" refers not at all to the person but to this EPrime. I have had bad things happen from fillers and I would hope that what happened to me wouldn't happen to someone else, and that my suffering wouldn't be in vain. Still don't get what's hurtful about this comment, although I'm trying to get it.
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ok, I'll take note of that -- hell, you may have just saved my life! I really do want some things done -- fillers and such -- but have no possibility of affording that in these tough times. I really hate my face but wouldn't risk my life to fix it....maybe!
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UK has been advertizing Elevate by ePrime which is...

UK has been advertizing Elevate by ePrime which is the same procedure as I had performed on my face and still recovering the damage.
The advertisement promises “Natural looking results” as
• Smoother, tighter skin with less sagging – NO as I don’t see ANY of this
• Redefined contours along the jaw line and under the chin– NO as I have ‘collagen bumps’ under the chin
• Softening of wrinkles and fine lines– NO as I have to have fillers to fix damage after ePrime
• Reduction of excess skin under the chin– NO as I don’t see it
Please be aware as manufacturing company investing money in ePrime skin rejuvenation procedure advertisements and promises the results but the are none. I had a really bad experience and just want to warn people! Please be aware, don’t waste your money on this procedure!!

Regarding the doctor, I believe she does not care about her patients at all, it least I would expect a follow up from her on this damage, but she has never contacted me.

32 Comments

I'm trying to understand how you had this procedure performed in 2011 since the procedure had not been approved for use until Jan. of 2012

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I am crushed for you, omg. I am so sorry you went through and are going through this.
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1996anon: How are you doing? Do you see any results? It is been almost 2 month after the ePrime procedure.
I still have scarring, brown spots, discoloration left after ePrime. I don't see any rejuvenation results on my face. I literally cry and regret every single day as I have to cover face with camouflage makeup.
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It's been almost 2 years (April 26, 2013 will be...

It's been almost 2 years (April 26, 2013 will be exactly 2 years). This ePrime (New name: Evolastin) procedure not worth the recovery time, pain and money. For about 2 years from ePrime procedure I am fighting with scarring and my face is shifting on left side permanently now. I had been treated by dermatologists and medical estheticians and spent a lot of time, effort and money to recover the damage. From my experience, I would never recommend this procedure to anybody. There are NONE benefits after it.

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I am not a doctor but it looks like the 'face shifting to one side' is caused by bruxism (teeth grinding or jaw clenching in sleep). I have had it for years. When I smile my chin shifts more to one side. The muscles are out of harmony. Have you been to a dentist to have this assessed? I am going to get dysport injections into my jaw as it's getting SO bad. I do wear a splint (mouth guard) at night to prevent damage to the teeth. Massage and acupuncture have been helpful but lately it's very bad. I also have severe stress from chemical peel burn and also had radiofrequency (more stress) which has made my jaws even worse!! So please go to a dentist asap, let me know how you go, I will also let you know how the injections go.
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Thank you for sharing your horrible experience! I'm so sorry this happened to you. One thing I want to comment on is that you don't appear to have needed it in the first place. I can't see any sagging or jowls. Your skin looked beautiful.
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Get a medical malpractice lawyer immediately.
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Rockville Dermatologic Surgeon

Not qualified in ePrime procedure doctor. No responsiveness or after care at all!

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
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