Did Not Work - Richmond, VA

Dr. ferland from richmond va had her assistant do...

Dr. ferland from richmond va had her assistant do the procedure. i think she should have done it. i was dissappointed in results and she was not very compassionate.

I am fifty years old and had the coolsculpting...

I am fifty years old and had the coolsculpting done on my abs because I had stubborn fat there that did not ever go away. I measured every day for the eight weeks and never saw a change. Maybe if the doctor had been the one to attach the applicator it may have worked. i did not have much pain afterwards. i had some numbness that lasted a week or so. i have read on here that someone else had a similar situation with an assistant actually doing the procedure and not the doctor. i did not have that kind of money to throw away.

Dr. Ferland called me and left a voicemail saying...

Dr. Ferland called me and left a voicemail saying she was sorry she got angry with me at my follow up meeting. When I went in for follow up after 8 weeks, there were no changes after the 900 dollar procedure. She was very defensive and rude. She tried to say she was in the room to attach the machine, but she was NOT there.

Do not go to this person!!!

Do not go to this person!!!
Richmond Plastic Surgeon

her website shows her as the doctor but when you go in for procedure, she marks your belly and then she is not even in the room to make sure the assistant does it correctly. 900 dollars and she does not even hook it up to the patient. i saw no results. 900 dollars. she was also very rude and defensive when i expressed my disappointment. she even called to say she was sorry for getting angry with me.Updated on 11 Jun 2012:She advertises that she does the coolsculpting procedure and she actually is not in the room. I saw no difference after spending 900 dollars.She also got very defensive when I questioned these things and she was very rude. She is taking money for people and not even doing the procedure herself and producing no results. Horrible!!

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
1 out of 5 stars Wait times
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Comments (2)

Just wanted to let you know that no doctors really perform any of these things. It's usually just an employee who goes to a one hour training. Most people don't know this, but I doubt any actual PS does the actual work of anything non invasive such as coolsculpting or vasershape. I had it done at the wall center in Shreveport and it was just a lady who took a certification course. I never saw a doctor or a nurse. You would still have zero results had the doctor put the device on you. Still a doctor should never be rude to a paying customer. Anytime a doctor is rude to you or blows you off or gives you that classic line of I have never seen this happen before it works for everyone else don't ever go back to them again.
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Hi there, thanks for sharing your experience with us.

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