Reviews you can trust, from real people like you.      
How it works
  • Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
  • This multi-step process takes up to 24 hours from review submission to publication.
  • Doctors can't pay to have reviews removed or hidden.
  • Reviews are only removed at the reviewer's request or if they violate our Terms of Service.

If you have questions or believe we should re-evaluate a published review, let us know.

Sort by:
*Treatment results may vary

$1500 = 3 treatments at $500 a visit. Full face....

$1500 = 3 treatments at $500 a visit. Full face. Fraxel: Restore at 35 power or whatever they call it. 8 Passes. For mild acne scarring/deep pores.

OKAY. So the first thing I'm going to write is all I cared about when I was first looking at reviews:

I'm a VERY *white* female, 29 years old. Red-head. Not the WORST skin on the planet, but enough of the pock marks and orange-peel look since I was 23 that I've been wanting this procedure for a very long time. I've just never been making the money I needed to get this done until the past couple of years to justify the cost. I have very realistic expectations. I mostly hope for SOME positive results after each $500 bucks I drop down for this torture.

I visited a place called McGrath Medical in Austin, TX. The Staff is friendly, albeit a bit busy, but they pay attention if you work them a bit and talk to them like they are *human beings*... :) (best advice I could give anyone, honestly). Great procedure overall, but it depends on ones' ROI... The treatments are expensive, but yield quite small results, but results nonetheless. Again, this is Fraxel Re:store. The downtime is much smaller with this treatment vs. other fraxel treatments. The first visit, I did a test treatment of under the eyes ONLY, because I was so freaking paranoid about other reviews on THIS very site. 2 months later, I actually still see improvement, and it's not just that swelling you see in the first couple of weeks, so I have gone back for more treatments. I expect to go back again in another 3 months. They say space it out 1 month apart, but 2-3 months is probably optimal for those willing to be patient (imho). I mean, I didn't even really start seeing results until after a month of the under eye treatment.

So a couple bits of advice:

-ASK ALL THE QUESTIONS YOU WANT TO ASK! (another one of the best bits of advice I could give on just about anything in life. PEOPLE CAN'T READ YOUR MIND - DON'T EXPECT THEM TO)
-If you wear contacts, just wear your glasses to your visits. Also? NO MAKEUP.
-Bring a hat for afterwards.
-It will likely be a bit painful... I don't know why people say it isn't. They might be getting amaze-balls creams or drugs (or being given weaker treatments at only 2 passes or something), but I was flinching heavily on the full face treatments. Even asking for a percocet, and getting slathered in numbing cream for a full 30 minutes beforehand. I was treated only at 35 (goes up to like 70!!) at 8 passes as well... maybe I'm a wuss, but I've had chemical peels and stuff. This was a little brutal on occasions. Especially on the 5th-8th passes.
-Piggy-backing on the above. ASK FOR PAINKILLERS. They may not give them to you if you don't ask for them...
-Bring music or games for the downtime they have you on numbing cream and painkillers to kick in.
-Ask for an after procedure moisturizer. All good places should have this available. If it costs you an extra $20-$50? Totally worth it...
-Hide in the dark after your procedure for DAYS. If you don't? Your face will be worse afterward. I mean, hole up and play video games or something for DAYS, before you go outside again.
-When you need to go outside? Wear the hell out of SPF moisturizer.
-Don't pick at your peeling skin. This should be well known, but if you don't? for the love of god, don't pull at your dry skin. If you do, and you end up with more scarring, that's straight up on YOU.
-Drink water. LOTS. For natural moisture.
-Buy groceries and be stocked on food before holing up ;)
-I noticed doctors on this site keep saying "you can go back to work the next day!" and I "lolololol":.... you can't. Maybe on a really weak setting, but you CAN'T. Give yourself at LEAST 3 days. But for me? Super white, so white people tease me for being a vampire, white, I need a full 4 days at least. Even on day 5-7 - people who really know me might comment on how it looks like I got sun. I try to plan visits on 3 day weekends. Even then, I do the procedure on Thursday (I work from home that day), then I take Friday off, and then use the weekend + the Monday off for recovery purposes, giving me about 5 days of recovery.

Provider Review

Jennifer
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

McGrath Medical. Jennifer is very friendly and seems to open up slowly if you talk to her on a realistic level. I get the impression everyone at the office is a bit on guard due to bitchy customers... but maybe I'm projecting since I was in retail once upon a time. Every question I asked though, was answered incredibly honestly.