Write a review

My Goal is to Improve the Way Stomach Was Looking - Houston, TX

Victory Hospital where the procedure was performed...

Victory Hospital where the procedure was performed was Awesome!!! Nurse were at my bed side 24-7.I'm 3 weeks post -op still in recovery so for I love the way my new stomach looks.I wish I would have done a lil Smart Lipo. I,ll just have to wait until all the swelling leave 3 month from now. I'm taking it easy,plenty of bed rest.Staying at my parents to help with the kiddos while hubby at work.Drains stayed in 7-10 days.. I saw Dr. the next week after surgery for check up.My next appt is 4 weeks from now...

Houston Plastic Surgeon

I would not recommend another person to this facility They are Rude and patient care ISN'T THERE FIRST CHOICE. THE WIFE TURN 2 HOURS PT AWAY FROM THERE FOLLOW-UP VISIT BECAUSE SHE WAS TOLD EARLIER THAT SHE VERY RUDE AND UNPROFESSIONAL. I HAVEN'T SEEN THIS DR YET AFTER MY TUMMY TUCK MY NEXT STEP IS CONTACTING AN ATTORNEY AND GOING TO THE ER. FOR MY PAIN AND DIS CONFRONT .

1 out of 5 stars Overall rating
3 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
5 out of 5 stars Payment process
1 out of 5 stars Wait times
Was this review helpful? 3 others found this helpful

Comments (1)

While we appreciate all patient reviews, we expect them to be truthful and disclose all of the details of the situation. I find that to be a fair request, especially with a review such as this. The patient had surgery and cancelled or rescheduled her follow-up appointments on numerous occasions. The time she did show, she came two hours after her appointment time and we were unable to see her due to Dr. Kratschmer having to respond to an urgent call (he works Emergency call for a couple of hospitals). The patient was very upset, but as explained to her, there wasn't much I could do. In order to accept responsibility as on on-call physician, he must respond the the Emergency Room within 30 minutes. The patient proceeded to file a complaint with the Texas Medical Board. Upon providing documentation of her cancellations/reschedules and other supporting evidence, the Texas Medical Board not only threw out the case, but noted that the complaint would not even be filed on record. I honestly feel that the patient had a personal set back with me, being the doctor's wife, I don't think anything I could have said or done would have made her happy. That being said, again, I feel this was an isolated case and we have all moved forward with continuous devotion to patient care. Sincerely, Amber Kratschmer
  • Reply