Tummy Tuck: Stories

While we appreciate all patient reviews, we expect them to be truthful and disclose all of the details of the situation. I find that to be a fair request, especially with a review such as this. The patient had surgery and cancelled or rescheduled her follow-up appointments on numerous occasions. The time she did show, she came two hours after her appointment time and we were unable to see her due to Dr. Kratschmer having to respond to an urgent call (he works Emergency call for a couple of hospitals). The patient was very upset, but as explained to her, there wasn't much I could do. In order to accept responsibility as on on-call physician, he must respond the the Emergency Room within 30 minutes. The patient proceeded to file a complaint with the Texas Medical Board. Upon providing documentation of her cancellations/reschedules and other supporting evidence, the Texas Medical Board not only threw out the case, but noted that the complaint would not even be filed on record. I honestly feel that the patient had a personal set back with me, being the doctor's wife, I don't think anything I could have said or done would have made her happy. That being said, again, I feel this was an isolated case and we have all moved forward with continuous devotion to patient care. Sincerely, Amber Kratschmer