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Not a Pleasant Experience - Hackensack, NJ

I had 5 treatments of "E-Matrix" for acne scars...

I had 5 treatments of "E-Matrix" for acne scars with Dr. Goldberg. I was told it was a new laser treatment that would stimulate the collagen of my skin to improve my acne scarring. I had one treatment each month for a period of 5 months. It has been a year since I received my last treatment and there has been zero improvement. I spent a total of $4,900 for these 5 treatments. After this occurrence I visited a plastic surgeon for my acne scarring. I have realized that not only was I drastically overcharged, but also misinformed. I was told to apply for Care Credit so that I could pay for my treatments since I receive 24 months interest free. Lastly, the day of my first treatment, they put the cream to numb my face and then I was told it was not 24 months, that it was only 6 months. Not a pleasant experience, but a learning experience indeed.
New York Dermatologic Surgeon

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
5 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
1 out of 5 stars Wait times
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