Lasik @ Lasik Plus in Duluth! Needed Adjustment 6 Years Later. - Duluth, GA

My experience was great. Nothing I can complain...

My experience was great. Nothing I can complain about at all, at the time of my procedure anyway. My physician was Dr. Eugene Smith. He was amazing. Very nice, very caring and extremely professional. I went into having the procedure knowing that there was a chance I would likely have to have an adjustment within 10-15 years (you are not told this during your consultation but the day of surgery). The worst part of my entire experience was the dry eye following the lasik procedure. They will write prescription for antibiotic eye-drops as a precaution and something for dry eye but it wasn't much help at all. After about my 4th day everything was at 100% and my vision was MUCH improved. I went from seeing 20/80 with very bad astigmatism to 20/15 and clear as I had ever seen in my life.
I have had, however, somewhat negative experiences post procedure. I knew as of May 2012 an adjustment was immanent. With a busy life being mom to 5 kids getting in for an office visit took a backseat. I was still seeing very well with the exception of some near nearsightedness and poor night vision(the night vision was an issue since the surgery). We learned we'd be moving(3 hours away) in May 2013 so as of January 2013 I began calling to schedule an evaluation so I could schedule my adjustment. I was told then the soonest I could be scheduled was JUNE!! This was after my move! I even explained my situation but the staff was completely unsympathetic to it. Not only was the soonest available appointment supposedly 6 months away, that was only for an exam, i'd have to return again for the actual procedure/adjustment. Funny, when I was calling and inquiring about first having Lasik, they were able to get me in within a week and my procedure was done 2 weeks later. I'd say the customer service is definitely lacking. I have now had to have the exam done here in the town where i've moved and called to schedule the review of my results and hopefully my adjustment. I was then told there was no guarantee they'd even do my procedure at the same appointment, completely unconcerned with the fact I was 3 hours away now and not able to make this trip twice. The entire reason for returning to Dr. Smith was because Lasik Plus offers free lifetime adjustments. A lot of good that does me with the closest office being 3 hours away and in no way willing to help figure something else out....So now I have come to the conclusion that I will just repay to have the procedure done again, here locally, and never have to deal with Lasik Plus again.

1 Comments

Hi there, welcome!

Sorry you've had such problems with customer service! Hopefully your next place will be better. Make sure you research them and what their aftercare is like! :-)
  • Reply
Atlanta Oculoplastic Surgeon

Dr. Eugene Smith was great. He really seemed to be very concerned about my well being. I'm sorry to say the rest of his staff didn't follow suit. They could learn a thing or two from him when it comes to caring for the patients/customer service.

3 out of 5 stars Overall rating
5 out of 5 stars Doctor's bedside manner
5 out of 5 stars Answered my questions
3 out of 5 stars After care follow-up
5 out of 5 stars Time spent with me
3 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
4 out of 5 stars Payment process
1 out of 5 stars Wait times
Was this review helpful? 1 other found this helpful