I went for my initial consult and was greeted by a most warm and friendly receptionist. I believe her name was Penny. That was the only positive thing I can say about my experience. The consultant lied to me sold me things that when I met with the doctor he said I didn't need. Who are these consultants are they medically trained or just salespeople dressed up to look like professionals? Don't bother taking the 100 off coupon they give you, they will tell you they are already giving you a discount. Things only got worse. The day of the procedure I was given the oral medication 10 minutes before the surgery started. I then had about 25 shots that hurt like hell. The procedure took 3 1/2 hours not a lunchhour as advertised. I looked awful and the pain is terrible afterwards. It took four weeks for the swelling and bruising to go away and my eyelids are still numb. It doesn't take long before you look saggy again. SAVE YOUR MONEY GET A REAL FACELIFT!!!