Dental Crown: Stories

Write a Review

Cancun Cosmetic Dentist Complaint About Veneers/Crowns - Cancun, Mexico

  • Not Worth It
  • Cost: $30,000
  • Mexico, MX

I traveled to Cancun Mexico as a dental tourist to...

I traveled to Cancun Mexico as a dental tourist to have old veneers replaced. What a terrible misguided naive mistake it was. I found a dentist over the internet that seemed more than capable of preforming such a task. His website had allot of things you would look for like a licensed dentist, accredited, ADA, ACCD, and MTA logos. And of course the internet supplied good reviews.

Long story short the dentist prepped my teeth for crowns not veneers as asked. He shaved and drilled every tooth over the biological margins. X Ray shows drill marks in bone above some of the teeth he over worked. He also left plastic particles embedded in my gum and caused a terrible infection. I traveled back home to be immediately seen by a local dentist who then sent me to a oral surgeon. I had to have extensive crown lengthening surgery on seven out of the nine teeth. Gum replacement surgery, and three root canals and replace all the terrible huge white crowns. Two teeth could not be saved because of the over prepping by the cancun cosmetic dentist in Mexico. I will now need bone grafting and implants to solve that problem.

I really put my trust in this dentist an have since realized he was so very undeserving of it and any one else's for that matter. I am now certain that the majority of those glowing reviews were fake. He is not accredited and the logos on his website are there because he has paid a basic membership fee to display them which I believe he is doing to make himself look more legitimate. I guess you can say I was fooled by some pretty spiffy advertisements and a sweet taking patient management team. I feel very violated and deceived. To make things worse I know it was all because he wanted my dental tourism dollars.

I paid him over seven thousand dollars and that is all I will ever be to him a foreign dollar sign . The clinic/dentist never apologized, and did not refund the money. They only sent me threats if I came forward with my story. In the end he did destroy my teeth and to date has cost me thirty thousand dollars but he can never silence me or bully me. Our change who God intended me to be. Thank you reading about my experience. I hope my story helps others.

Great review?

My Doctor: Name not provided

My rating:

Doctor's Bedside Manner
Answered My Questions
After Care Follow-Up
Time Spent With Me
Phone or Email Responsiveness
Staff Professionalism & Courtesy
Payment Process
Wait Times

Initially through CancunCare.com

Comments (20)

Sort by
G1955 4 Apr 2013
-:- Message from RealSelf staff -:-

This comment does not follow our Community Guidelines and/or Terms of Service. We reserve the right to remove any post for any reason.
DH253 5 Apr 2013
-:- Message from RealSelf staff -:-

This comment does not follow our Community Guidelines and/or Terms of Service. We reserve the right to remove any post for any reason.
JM Survivor 6 Apr 2013
Thankfully my blood tests came back negative. When the crowns were eventually removed they were of low quality, and fused to nickel metal. I remember my gums being itchy and sore. Some of the crowns at the back were jagged and dug into my gum line. I think the worst for me was having the awful crowns remain on while all the surgeries took place. The best day was when they were removed, and porcelain crowns placed on that matched in color, and fitted correctly. My dentist handed me the mirror and I cried along with several staff members in the office. I was the first patient they had with that much extensive damage caused by sloppy dentistry. Now when I smile in the mirror I'm not constantly reminded of the monster that harmed me.
JM Survivor 6 Apr 2013
Thank you for your concern. It was a dreadful ordeal but knowing this dentist is still practicing in Cancun is beyond dreadful. I am so grateful to the dentists that helped me and I know one thing for sure they are not liars. Ethical dentists do not lie.
JM Survivor 23 Mar 2013
Thank you! I would very much like to be compensated since the money I used to fix his work was all of my child's college education money that we saved up. When I first went to this dentist he was a member of the Mexican Dental Association but now he is not. His licence is no longer displayed on his website. But I believe I will have a copy of it somewhere. I sincerely thank you for your advise and guidance.
xzcv 23 Mar 2013
To get to the point. What exactly was his status when he was no longer a member? Was his license revoked, did he retire under good standing, etc? Also, any dentist anywhere can be a member of many orgaizations. Their office walls are filled with them. Some are just given to them. But IF the governmental agency that directly licenses dentists is the Mexican Dental Association, I would want to know his status/standing that caused him to leave the profession. What is the reason?
JM Survivor 23 Mar 2013
We believe he no longer holds his MDA membership because that would be one body that could possibly help but not exactly sure why he is not a member. He holds basic memberships with the ADA and AACD and any complaints will be out of their jurisdiction. Would the MDA release to the public any information as to why a dentist is no longer a member? As far as I know he is a licensed general dentist but advertises that he is a specialist in several dental procedures such as dental implants etc. I don't even know if that's allowed in Mexico?
laceycancan1200 23 Mar 2013
It is illegal in America for a general dentists to do implants, root canals etc but in Mexico, general dentists can preform such procedures and the Mexican government is lax about it. This leaves the consumer open to some very inadequate dental work. There are Mexican Board Certified dentists and if he is one you maybe able to report him to that organization. As for the ADA, he should stand by the code of ethics in practice and in advertising. I am against the use of American Dental logos being used in such a manner because the average person will see it like you did and be mislead. Seeing the photos of the dental work I assume he is not very accomplished. The color difference alone is off putting. What type of problems arose and were you shown a color chart for your veneers that turned into crowns? that mistake is astonishing. If the crowns were done incorrectly I cant imagine the veneers being any better but you may have been able to have them corrected with less invasive procedures. I hope you do get compensated for this unthinkable act.
xzcv 23 Mar 2013
Re-contact the MDA and ask the question as though it is public information. If you do not get the info, then ask them what agency handles dental misconduct issues. This would be the professional discipline dept. I spoke of earlier. What is his name (with middle initial if a common name) and what city was the dental work done in? I would think that he is allowed as a general practitioner to perform implants.
xzcv 23 Mar 2013
General dentists are certainly allowed by the ADA to perform implant procedures and to do non-complex root canals. As a professional courtesy, a GP may not want to do root canals at all and farm them out to specialists. GP's certainly make their income with implants in the US.
JM Survivor 6 Apr 2013
Heaps of problems came up. I had slurred, lispy speech and my upper lip stuck to the crowns, eating was a task and not pleasurable. This was due to the crowns being to large for my mouth, not aligned and ill fitted. I was shown a color chart when I was being consulted regarding the veneers I was to be prepped for. But as you can read nothing turned out as promised. Even after the dentists realizes he has made a grave mistake he went ahead and placed the lowest quality crowns on my teeth. After that event it isn't surprising that he didn't care about matching colors.
JM Survivor 6 Apr 2013
I am still waiting for a response from the Mexican Dental Association.
xzcv 23 Mar 2013
You say that he has been reported. But, did you do it in the right way to get back any compensation? Contact the dental association in the county/province/town/district you traveled to. First, need to find out if, in fact, he has a current and valid license. If yes, then, go thru the process of filing your paperwork with the dental association's "professional discipline department" to review your situation.Yes, you may need a translator. You can use your computer to translate most of the language except for technical words.You would not need a lawyer in all this. Yes, when he sees his license is in jeopardy you will probably be reimbursed. Plan on 6 months to one year for the process to come to a conclusion. The time will go by soon enough. Be organized and, like you said, you will not be silenced. Good luck in your project!
n2chat 20 Mar 2013
-:- Message from RealSelf staff -:-

This comment does not follow our Community Guidelines and/or Terms of Service. We reserve the right to remove any post for any reason.
JM Survivor 21 Mar 2013
If this had happened in my own country the dentists licence would be pulled and he would be facing a very substantial personal injury claim. He has been reported but things take longer to pursue in Mexico. Thank you for your comments I hope something is done as well so that more people will not suffer the same fate.
n2chat 20 Mar 2013
I am so sorry for what you experienced. That is such a shame! I don't pay a lot of attention to reviews, especially from another country. I have had some horrible dentists, and I can sympathize with you. Do you think another dentist could help you. I am now getting crowns for six front teeth at a cost of $4,500, and that seems expensive, but the dentist seems to be good. I just have temporary crowns now, and will get the permanent ones in about a month. I will keep you in my thoughts and prayers!
JM Survivor 21 Mar 2013
Hello, thank you for your thoughts and comments. Well spending $4,500 is not much for good dental work. Just hope the dentist is great and you don't have to re due it again. I wish you all the best.
Megan P (Community Manager) 13 Mar 2013

I am so very sorry to hear your story. Thank you so much for posting it, so others can be aware. I'm assuming you have spent a considerable amount of money to try to fix what has been done. Do you have an approximate of what your bills have been so far?

JM Survivor 21 Mar 2013
It has cost me $30,000 dollars so far. I will need two implants and bone grafting. So that will bring the total up to at least $40,000. But I have two wonderful dental specialists looking after me and the worst is behind me. Thank you for your response.
Megan P (Community Manager) 21 Mar 2013

I am so glad to hear you are in the hands of some good providers now - please keep us posted on how you are doing and how your upcoming procedures go. I'll be hoping all goes as smooth as possible!

Welcome Back

Sign in with Facebook

Your information remains private and will not be posted without your permission.

Forgot your password?

Don't have an account? Create one now.

Join RealSelf

Join with Facebook

Your information remains private and will not be posted without your permission.

Please enter a valid email address
 Did you mean ?

By creating an account, you are indicating that you have read and accept the RealSelf Terms of Use.

Already a member? Sign In.

Retrieve your password

Enter your username or email address and we will send you a link to login.

Check your email

Check your email. We've sent you a link to reset your password.

Ok