Fraxel Laser: Stories

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Fraxel Destroyed my Skin...surprised? Fraxel Dual 1927 Wavelength - Boston, MA

  • Not Worth It
  • Cost: $500
  • Boston, MA

Just another Fraxel horror story for all of you...

Just another Fraxel horror story for all of you considering it. I had Fraxel done 1.5 months ago to treat hyper-pigmentation and scarring caused by a Juvederm filler complication (vascular compromise). Basically I had a filler injection and experienced a 1 in 100,000 rare complication causing ulceration and long-term redness. I had Fraxel to treat this problem 3 months later. Now I'm left with very bad textural damage. My skin looks like an orange peel and is getting worse each day. I had the procedure at the same place I had the filler. Two devastating outcomes from one place. The hyper-pigmentation and scarring seem worse and my skin is falling apart more each day. I hesitated to get Fraxel due to the many negative things I've been reading and cancelled my first appointment, I almost didn't get it. Unfortunately, I changed my mind after being convinced by the technician and went through with it. I don't recommend this damaging technology.

The technician promised me that everything would be ok...Nope.

The damage seems to be progressing each day..

the damage seems to be progressing each day..

Just want to point out in the second picture what...

Just want to point out in the second picture what looks like acne scarring is not actually acne scarring. I never had any acne scars, that scarred texture is what was left by the laser. My skin was baby smooth before Fraxel.

Damage is getting a bit worse. New red scars...

Damage is getting a bit worse. New red scars appearing. Old scars widening.

Uploaded a new photo to show you another result of...

Uploaded a new photo to show you another result of damage. I have horizontal lines extending across my forehead. They've been there since after the procedure and they never seem to plump out. They seem to get deeper. My forehead has a strange orange peel texture with long horizontal linear dents.

Skin's still a mess and Fraxel didn't help what I...

Skin's still a mess and Fraxel didn't help what I was trying to treat at all. I feel like I was tricked into it for that I have been told that Fraxel doesn't help with vascular redness. Although my skin is even more of disaster, I'm still very stressed about pigmentation issue from the filler injury and am considering IPL (a proven treatment for this type of problem). Although, IPL damage is apparently possible too and I'm on Retin-A which I've been told doesn't react well with IPL. I just wish IPL was suggested before Fraxel, not after. Quite stressed but at least the antidepressants are helping a little bit.

Bah, skin looking quite bad today mates....

Bah, skin looking quite bad today mates. Texture-wise, very leathery, orange-peelish, dry, like a burn victim. Trying to stay positive; anyone else experience their skin looking damaged before their skin completely healed? I just want to understand whether my skin will normalize or whether it will heal into something bad, I really don't know much about other's experiences. Anyone else (maybe someone who received the 1927 nm) have this initial reaction before they completely healed months later? Please be honest,

Thank you.

Going to see a dermatologist today and share with...

Going to see a dermatologist today and share with him my cosmetic damages and hopefully get a referral for vbeam to treat my vascular compression pigmentation issues. I'm also going discuss my burned face as it is causing me serious mental distress. I had a panic attack this morning and fainted on the kitchen floor.

Just an update. Skin texture getting worse and now...

Just an update. Skin texture getting worse and now noticing hollowness under eyes. The skin under my eyes are beginning to sag.

Recently noticed that the underside of my eyes may...

Recently noticed that the underside of my eyes may not be hollow at all but just swollen. They've been very itchy and irritated almost like an allergy or something. I've had small eye infections in the past but I'm not sure what to make of it. Eyes are quite irritated for some reason. If this persists I may get it checked out.

A few more updates. My anxiety's quite better...

A few more updates. My anxiety's quite better thanks to medication and I'm feeling better knowing I'm getting IPL in a few weeks to treat the PIH associated with the filler injury I've had. I'd LOVE to have that treated once and for all. Just to clarify, the red scars I've noticed in the past may simply be an illusion caused by my strange surface texture. Sort of a leathery, dehydrated, burnt skin type of look and scars (whether they're acne scars) underneath it appear stretched and misshapen. Hard to really distinguish what's scars and what's surface texture I guess. Unless it's safe to say the texture itself is one big scar. Lol, idk. I think an eventual peel following IPL my help it as it's likely superficial. Clearly I didn't heal well. I feel it may be physiology (poor wound healing) rather than the operator. The visibility of the texture seems to be mild in indoor lighting and mainly visible up close and much more pronounced in the sun light. Anyone else out there with similar issues? I still have that minor orange peel look on my forehead but that doesn't really bother me as much as the lower face textural issues that seem to proliferate with time. Also, can anyone recommend a good non-comedogenic moisturizer besides Cetaphil or Cerave?

Eh, I think this is worth mentioning because it's...

Eh, I think this is worth mentioning because it's driving me crazy. My face is so constantly itchy and it's starting to drive me nuts. It's weird because it's the most moisturized part of my skin. It gets itchier and itchier. I'm trying to moisturize more but I don't think it makes too much of a difference. It's getting hard to sleep, I'll even wake up in the middle of the night and have the urge to itch my cheeks. I haven't changed anything in my routine. I still use the same moisturizer "Cerave Cream". Maybe I need a better moisturizer? I've been considering Aquaphor but will that clog pores? Yet again, even though Cerave is supposed to be non-comedogenic I think I'm noticing little bumps all over my cheeks now. Hard to tell though with the way my skin texture is. Is there any non-irritating anti-itch creams I can safely apply? I know calamine lotion dries skin. What about Aloe Vera?

I've been using Tretinoin cream for about 2 months...

I've been using Tretinoin cream for about 2 months with no positive change. Same orange peel texture covering whole face. Still considering TCA peels.

Time is flying by... Unfortunately nothing is...

Time is flying by... Unfortunately nothing is getting better. I've been on tretinoin for 3+months and am trying to decide whether I should continue.

Great review?

Comments (172)

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jpnunn 23 May 2013
-:- Message from RealSelf staff -:-

This comment does not follow our Community Guidelines and/or Terms of Service. We reserve the right to remove any post for any reason.
sageleaf 19 May 2013
-:- Message from RealSelf staff -:-

This comment does not follow our Community Guidelines and/or Terms of Service. We reserve the right to remove any post for any reason.
NanetteFab 20 May 2013
Why? I was interested in the information that sageleaf had posted, initially.
girlythings 21 May 2013
Is everyone going to the FDA and posting their experiences with Fraxel? I saw a 10/2007 event description of Fraxel laser doing exactly what is being described here and someone asking the FDA to ban the laser. quote from source: "The skin appears melted in small circles or dots. I look like a stale orange with dimpled skin. My skin never looked like that before. I was told it would get rid of pigmentation and give me better skin tone" This laser needs to be banned! They are taking thousands of dollars off people who are insecure about there skin already and scarring them for life!! They should be burning in hell for this!
Jill81 (Community Manager) 22 May 2013

Hi NanetteFab, we removed the post because it was a solicitation, which is against our Community Guidelines, specifically the guideline of Be A Consumer.  This is to protect Community Members like yourself from being inundated with self-promotion and advertising.  Hope that makes sense!

NanetteFab 23 May 2013
I will do anything, or sign anything it takes to put fraxel out of business. As mentioned in your quote: "to get rid of pigmentation and even out skintone", but w the addition of rebuilding collagen, I too had the same results and was left w sagging and thinning skin, especially under my eyes, literally overnight. I am now not in a financial position to hire someone legally. It has changed me forever, and my self esteem can be categorized as becoming deeper into depression. This is the cost of trying to maintain beauty for my art, by the hands of the "pros", tugging at your heart strings. :(
girlythings 23 May 2013
Go over to the FDA website and fill out an incident report there are already ones over there like I said from as far back as 2007. I don't know what it is going to take for them to do something it seems to me like they banned phen phen pretty fast after people had heart attacks don't they realize that being scarred for life is just as bad that? I know people who don't understand would ask like that is don't the case but if you suffer all day everyday isn't that just as bad? Mental and emotional suffering? I know for myself I suffer from BDD body dysmorphic disorder and was consider getting fraxel and was stopped by my shrink. I later began obsessively researching it because I wanted it so bad. It was only by the grace of God that I found all the negative reviews. It makes me physically sick to think of how these Dr prey on people who are insecure about or want to improve their looks. They also are your best friend right up until the moment you do not have a good outcome then the drop you like a hot rock and label you difficult. It is also wrong that something like a laser can be found at day spas and they are so easily accessible as long as you have the money. I know 2 ladies who were burned by laser hair removal and one whose hair wasn't even removed and afterwards she was told she wasn't that good of a candidate!!! Where are the monitoring and laws? Stop focusing on bullsh@t and start regulating the things that are really hurting people and ruining their lives. I wish there was something I could do about this that would make a difference.
frenchy15 17 May 2013
Hello I wish I found this website before having fraxel and not after...I am 34 and got only one fraxel restore dual procedure to treat a small surgical scar on my nose and a couple of small and not deep acne scars on my chin and lower cheeks aera..I now have orange peel texture with tiny dots connecting into lines, fine lines on my chin, bad texture with poor elasticity...I am devastated. My doctor who is the top laser specialist in the country denied my concerns and told me that no side effects like these could occur. He told me to let it heal and that my skin would get better... I would like advise on what products to use to help my skin recover. Do some people with similar damages have seen improvement over time? Please no horror stories..I've read them all and I am stressed and upset enough.. Thanks
faith2ndchances 17 May 2013
Frenchy15: I've had similar issues since my Fraxel laser. I've recently started using a cream with the name of MSM (it was suggested on this sight) It's all natural and is supposed to help with cell and collagen reproduction. I massage it into many skin once a day... I'm sorry you to have seemed to fall victim to this, I hope you have good results.
frenchy15 20 May 2013
Thanks will give it a try. When did you have fraxel? What problems did you have? How is your skin now?
frenchy15 22 May 2013
Thanks! Hope we have it here. I live in Paris, Fr...Did you have orange peel texture, tiny holes and little lines too? How did it take to see an improvement? This whole fraxel is a nightmare!
prplgrl 24 Apr 2013

dont do tca peels.... just do a light dermabrasion in combination with a lactic acid peel.... you will have to do about 10 of these... but it is worth the slower process... seems as though drastic measures have not been the way to go with your skin.

tomatorice 1 May 2013

thank you for the heads up, I needed to know this.

faith2ndchances 16 Apr 2013
MarkK1927: I was wondering how things are going for you? I had a dermatologist do a Fraxel Re:pair 1500 a little over 1 month ago and after 1 week I started to notice changes in my skin, texture/dents appearing that were never an issue before... I made another appt. recently with another plastic surgeon to see what my options are, BUT I am terrified!!! They are of course suggestesting another laser "profractional"... needless to say, I don't think I can go through this again! My skin texture is "orange peel" as everyone else seems to have as well. I now have dents that are very difficult to accept too! What are you doing/suggest? thanks for taking the time to post about your journey, maybe you can help others, I wish I would have read this before!!!
bk718 16 Apr 2013
i know this comment isnt for me but I can give you some advice since I was damaged by another laser and have had fraxel restore done. I went to a plastic surgeon today who has dealt with fraxel damage she said to do nothing to the skin because healing takes up to three years.
faith2ndchances 16 Apr 2013
bk718: thanks so much for the reply! anyone can help me with this really!!! Healing as far as from the fraxel, or what? and if you don't mind me asking, what was your damage?
bk718 16 Apr 2013
I had a sciton laser resurfacing with a piece of shit doctor. It takes up to three years for the dermis to heal. My skin texture became better from all the things I have been doing. Some scars that look like cat claw marks.Some fat loss. Track marks.
Daisydog2004 16 Apr 2013
If anyone one finds out a treatment/solution please let me know. My face gets worse every day. It almost looks deformed on one side because I think the deeper layers were fried. So many laser tracks. I don't even know what laser was used on my face. Doctors will not give me my medical records. Looks like zipper marks all over my face. Dents and acne type scarring, writes pores And lines that blend together to create weird wrinkles. Really scary and life changing. I'm ready to take down every mirror Iin myy house until I let the proceed or heal and then work on fixing it. I just hope I can somewhat live my life until then. All from a lunchtime procedure with side effects that last for 1-2 hours.
bk718 16 Apr 2013
Its against the law not to give a patient their medical records and im saying that because im in the medical field, thats a lawsuit right there, and you need to tell them that.
bk718 16 Apr 2013
go to that office tell them you want your records and tell them to give you a medical release form to sign right there and than so that way they cannot say you havent signed a medical release form.
Daisydog2004 16 Apr 2013
It has been a month since my first written request. They sent me a dictation and photos from the 2 doctors visits after my last laser treatment. It described all of my symptoms saying they were normal. I specifically requested my full record so I could at least see what laser and setting were used so I could see what destroyed my face and skin. The RN said that she used a new stronger machine that had not been fully programed. They are playing games because they know I need them so I can at least explain to other doctors that I am seeing why I look like a freak
bk718 16 Apr 2013
You should go there and not leave until they give it to you.
MarkK1927 16 Apr 2013
Hello faith2ndchances, Unfortunately things haven't changed. It's a mystery whether the outcome was influenced by the operator or biology. Some people apparently heal improperly and the collagen produced (scar tissue) isn't always modeled correctly and you end up with permanent surface texture issues (orange peel). The texture is generally a combination of inflammation and bad scar tissue (tissue inferior to natural collagen). Although sometimes it's simply dermal inflammation. Fortunately it's too early for you to be concerned; especially considering you had Re:Pair. You could simply have dermal inflammation. I would stay clear of other skin resurfacing techniques until you are healed (6 months+) and maybe follow an anti-inflammatory diet. You should check out the iplandlaserdamage support forum for more information pertaining to proper healing regimens. I'm an active member of that community and I agree that it's important to communicate with others and share information. I hope you heal well!
faith2ndchances 18 Apr 2013
Thank you so much for your reply! how many treatments did you do?
Daisydog2004 18 Apr 2013
I did 4 and it was the 4th one that ruined my face. I noticed some fat loss under my eyes after the first but I was told it was swelling. My face and skin are ruined. I don't know if it will get better or worse

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