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I am 28 yrs old and had wanted breast implants for...
Provider Review
Dr. Hedden was good. He did seem busy, maybe lack of the planning with the office staff. I live 2 hours away. My first visit was very discouraging. I was supposed to have my consultation, blood work etc done. I was very discouraged. 1st of all The staff didn't even seem to know that i was scheduled for an appointment... since it was a late appointment they also seemed ready to go because it was the end of the day. ( I had took off of work and drove for 2 hours, was on time.. actually 45 mins early) I had already made a deposit a month in advance. 2nd, The front lady didn't realize that I had already made a hefty deposit and over charged me.. which was corrected after I showed my statements. It was like they really had no clue as to what was going on and wanted me out of there . 3rd, they were in such a hurry that I didn't even feel like I was able to discuss much of anything. I asked the nurses about sizes and they seemed annoyed. By the end of my "15 min" visit the nurse ran out and didn't even get my blood work. Which I had to take off work again and pay extra to have a lab do locally. The day of surgery, I had explained my concerns to Dr. Hedden. He was very compassionate and reassuring. The nurse was pleasant and comforting in answering my questions. The surgery went well. I had some "freak out" moments during recovery, and the nursing staff as well as Dr. Hedden were good about returning emails, phone calls, etc and answering my questions of concern. My 2 week check up, I took off work and drove 2 hours to my appointment. The office staff called me 45 mins before my appointment and asked me to reschedule because they were running behind. I was 10 mins from the building. I felt outraged, I was 30 mins early and had done my part. For them to call me maybe that morning or the day before what have been more comprehendible. But not 45 mins before my appointment and 10 mins before my arrival time. I could understand if maybe I was a local patient, but not an out of town patient. They went ahead and took me with little wait time. Dr. Hedden was apologetic and even gave me a bottle of scar gel. His nurse was great in answering my questions. I feel like the real problem is the office staff. They seem unorganized, unprofessional, and uncompassionate. $3500 is a lot of money to me.. and to feel like I'm being heard in and out like cattle is a little disappointing. I am going for my check up this Tuesday and looking forward to hearing what he thinks of my results. I hope that I just had a bad experience with his office staff and that that's not how they normally operate. His price is great.. but as far as service (staff) I felt like I got what I had paid for. :( if I don't have to pay more for a revision.