eMatrix: Stories

Worst experience I have ever had. I ended up in the emergency room 2 days after my first (and only) treatment. I went in for a pre- treatment test area so they could see how I would react to the procedure and what strength I should use. That night the test spot was red and the next morning it was a pretty bad welt. I went to my appointment and they told me that it was ok and I would be fine. I only had the area around my mouth done.

After the treatment I was red but not bad, the next day I started showing some swelling around my mouth. That night I woke up in the middle of the night because I felt weird. My face felt really tight. By morning my face was so swollen that I could not see. My whole face swelled from my chin all the way to my eyelids. No joke, I was unrecognizable. I ended up having to go to the emergency room. I was put on an IV to help reduce the swelling. Then I was put on Prednisone for a week. The swelling finally went down on about the fourth day.

When I called the clinic to let them know what happened they just kept telling me that that has never happened. Asked me if I put anything on my face (like it was my fault I swelled up). When I told them that I obviously could not continue with the other 3 treatments they were like "ok". When I asked about refunding some of my money, since I already paid for the entire 4 treatments, they said they would have to get back to me. They didn't. I called back a few days later and they said I could get skin products or a different treatment but not my money back. When I went in to get product I was told that they would only do it this one time.

I had a total of 220.00 of product. So, I paid 2500.00 for 1 treatment, 245.00 for the emergency room visit(after insurance). SO for around 3000.00 I got 220.00 worth of product, one treatment that shows absolutely NO change and really crappy customer service.