MediMakeovers

So, I had a gastric sleeve op in Feb 2012. My...

So, I had a gastric sleeve op in Feb 2012. My start weight was 122.5kgs !! Late 2012 I was almost at my goal weight so I began the journey of research for my plastic surgery. I got my quote for full tummy tuck and breast lift through Medimakeovers for 190000thb and was set. I paid their admin fee and begun to get excited. I got an email back from Daniela a week or so after paying saying the dr had reviewed my photos and the price for my breast lift had gone up, so in total 218000thb. ($6300 up to $7250). I questioned this and was told I would need more work as my breasts were super saggy... The director wasn't happy she had to explain this to me, you could hear the anger in her voice. I was understandably upset and told her I would have to think about it and find the extra almost $1000. A few months in, I emailed her and said I couldn't afford to do both breasts and tummy tuck so would just be doing my tummy. She then told me that the dr likes to do vaser lipo with his tummy tucks and has recommended I have it also (at an extra cost of $3000). I asked why it wasn't mentioned before I cancelled my breasts and she got really snarky with me saying if I had be boobs done at the same time I wouldn't need it but if I didn't have the BL, Id need to have the lipo. I told her id think about it and speak to the surgeon. I found the $$ and decided to have my boobs done instead of the lipo and when I told her this she said id need the lipo regardless. I should have known then and there this was a bad omen !!! Things plodded along and time was going fast. I asked to pay my hotel in advance and was sent a credit card authorisation form. I filled this out and was unsure on the amount of nights I would need to fill in, so I asked on the MM forum. Daniela herself came in and said 9 nights and that if no one was booked into my room afterwards, id probably get free late check out. So, I specifically added up my 9 nights and write 9 nights accom ONLY on the credit card authorisation for and thought nothing of it until I checked my bank. I then got an email stating I had paid for 10 nights with a discount on the 10th night. Hmmm, so I call up and speak to my consultant Raquel, who swears black and blue I will be in the hotel for 10 nights and when I didn't understand, she said she would call me back. Not 5 mins later I get an abusive phone call from Daniela the director. She literally screamed down the phone at me that I was just being difficult and she "knew I would have an issue with this". I remained polite and when she stopped for a second, I said to her that I was merely asking her a question about the costs and why I was charged for the late check out that I didn't want nor authorise. I told her that I didn't like being spoken to like that nor yelled at and that I no longer felt comfortable to ask her questions. She apologised for yelling at me and I asked her if we could forget about it and move on.. She said no and I left it there as I was flying out 2 weeks later.

During this time, I was scared, upset and seriously reconsidering the company I had booked through. I posted something to this effect on another forum stating I wasn't happy with the company I has booked through. I never mentioned names or anything, just that I wasn't happy with the service and was suss on the company as any negative thing said on the forum was removed and the poster swiftly blocked.

Daniela had someone send these posts to her and the next post I made on the MM forum, Daniela came in and blasted me about it and blurted all my personal info all over the forum, including lies saying I was wanting discounts and that's why i was not happy with them. I begged her to leave it alone and stop sharing my personal info. I was mortified... All this and I hadn't even left the country yet.. The day comes and we had an uneventful flight to Bangkok. I travelled with my exfriend and my mum, all booked for surgeries.
Arrive in BKK and there is the man to rush us through customs and take us to the car. He is holding up a sign for mum and the exfriend..no mention of my name...OK
We check into the hospital residences, no mention of me whatsoever. They had mum and exfriend register, not me...OK.
Next morning the nurses are due to collect exfriend and I for pre op tests, mum the next day. They collect exfriend and come for mum. AGAIN no mention of me even though its MY surgery day not mums. they had no idea who I was !!!

Finally get it sorted and get pre op tests done. They took extra blood for an additional test that they later charged me for and made me pay to see an extra doctor to read said tests but that's minor crap.

Went in for consult with Dr Thiti and came out feeling confident. I pushed my boobies right up and said, I want them to look like this. Volume at the top, no sag and perky. What do you need to do ? He played around a bit, drew me up and said that was it. I asked if I needed implants as I wanted to stay a D at least and he said no way. I asked Just in case, if I could still have them in later if they were too dmall and he said yes.
With my tummy, he pulled all the skin down and flat and said that would be what it would look like. I was concerned with dogs ears at the sides and he said id be fine. I told him to cut as much as he needed, I wasn't concerned about the scar..just to be flat. I mentioned the lipo that Daniela had told me I needed to have and he laughed..He said..."where from ? I take no fat, you have no fat"

All was good, and I was prepped and ready to go. Terrified, but ready.

Exfriend had issues, but that's another story, so I am wheeled in for surgery...
My first recollection is waking up in agony. Not from the surgery, I hadn't taken my Pariet (for heartburn) and my insides felt like they were on fire !! I looked around for a nurse and called out. I was in ICU. I asked for my meds, explaining what I need, she understood NOTHING. I asked another nurse..NOTHING.. I cried and begged for an English speaking nurse and was ignored for near on 4 hours. I even cried for my mum..you know, like real tears like a 5 year old does. LOL. I finally got out of ICU and into the ward and they got my pills..thank god. I slept and rested and Dr Thiti came to see me in the afternoon. My breasts were covered in a bandage and my tummy was wrapped in the blueys they use under your bum when you have a pap smear and tape. He took off my bandages and I could see the difference in breasts immediately. Smaller, perkier..LOPSIDED. I asked him about this and he said it was swelling, and would settle. I believed him Put my compression bra on and undid my tummy. Heres where I have to admit, at the time..it looked fabulous. Scar was (and still is) super low and so very neat. Tummy looked tight, I was thrilled !!

Rest of the stay was uneventful, I was discharged and as mum had her surgery after me, she still had 2 nights in hospital, I stayed in with her. On discharge, I was given some paperwork, including an email from Daniela to the hospital about me. (I clearly was NOT meant to get this) It was horrible, saying I was cheeky and trying to get discounted and free surgery. Will post pic of it later. When I asked Nurse Pat (the international nurse) about it and told her I was hurt by it, she took it and refused to return it. Still to this day, never did. She told me to forget about it as she had to work with Daniela and didnt want me to make waves...NICE...great support huh..

On our last night at the hospital, mum and I went shopping on the advice of Nurse Pat. She put us in a cab and we wandered the Asiatique markets for an hour or so taking it easy. Upon our return, we were asked to leave the hospital as they only had record of us staying 4 nights not 5. They argued with us until we got our paperwork out to show them we were meant to be there and we finally got to bed after 11pm.

We were then kicked out of the room at 8am and made to wait downstairs until 1pm to go to the hotel...
Back at the hotel (Grande Centrepoint Terminal 21) mum and I rested, shopped, rested, shopped. On my first follow up appointment 25th August, we went to have stitches taken out. Dr Thiti took out half of them but I had developed a small hole in my right breast. He said to keep an eye on it and he would see me again in 2 days. On the 27th we had the rest of the stitches taken out. My hole had gotten bigger and he said it would require restitching. He had no time that day so I had to come back in 2 days again. He said this was caused by my compression bra and to ditch it and get fitted for a supportive underwire bra. He said he would put local anaesthetic in and restitch the line. I was freaking out.

2 days later, back at the hospital and he opens it up and my hole that began as a matchstick head size, was now 2 inches long and an inch and a half wide. You could actually see the muscle underneath..it was horrid. Dr Thiti said I would need to go back into theatre then and there and left the room to arrange it. The nurses came in and asked me to sign paperwork and said I had to pay an extra $1000 as Daniela had told them it was due to me smoking. Now, Ill be honest...I was still smoking. I had specifically asked Dr Thiti if it was due to smoking and he said NO. He said this was due to the compression bra. I refused to pay and told them Dr Thiti said it wasn't due to smoking and they confirmed this with him and said it was free.

I went back into surgery at 11am and walked out of the hospital at 1.30pm after a GA.

On return to the hotel, I received an email from Daniela saying I had voided my surgical warranty by smoking. (Fair call, I was warned). I ignored this as she was actually IN the hospital when I had to go back in. No kind words, no good luck, no nothing !! I ran into her in the lift at the hotel and she didn't even introduce herself. Ignored me and mum when we said Hi and left breakfast when we arrived. Sorry, going off track here...

Mum and I left Bangkok 2 days after my second surgery but continued to fight infection. All my wounds healed over and my tummy was tight but my boobs were SO wrong...
So to wrap it up, some of you may have seen posts and pictures on other forums about my surgeries and experiences. I had not posted any negatives, just positives and praise for the hospital, hotel and nurses. Somehow Daniela has twisted these posts (I took screenshots to save my ass) and sent me an email saying Medimakeovers will have nothing further to do with me and if I continue to speak out, I will hear from her lawyer. She had also stated in an email..hang on, Ill copy paste it...

"If you continue to make comments such as this I will ask my solicitor to contact you. I find unfortunately that your comments on forum such as the ones you are on, about Medi Makeovers defamatory and I have discussed your comments in total with my solicitor and I will take further action if you continue to comment in the manner you are doing. My solicitor has copies of all your comments."

"Bangpakok 9 and Medi Makeovers will no longer deal with you.
i have also been in contact with *insert other agency* as the owner is vice president of the AMADTA and I am the President. This is the association of Medical tourism agencies. The hospital has also confirmed to them they will no longer accept you as a patient due to your actions and words"

When I requested my paperwork and before and after pics and also asked who I would deal with for any complications and aftercare, this is what I received from Daniela

"As mentioned in the email previously you are also no longer a patient of Bangpakok 9 and Medi Makeovers as you are a smoker and they dont offer this to smokers"

So there you have it. ZERO support from the company I had paid to look after me.

I have since emailed the hospital about my breasts and Dr Thiti has advised me to wait 4 months for final results. When questioned further, the hospital replied with this

Dear *Zephyress*,
Good day.
Regarding to your concern about repair, if the case if due to complication and infection, the hospital is willing to redo the procedure free-of-charge but accommodation and travel expenses are not included.
And if the case is unsatisfaction on the result, the patient need to pay the hospital charges, we can give discount up to 40% of the total cost but we cannot guarantee because this is cases to case basis.
Thank you so much.
Regard,s
Bryan

Not sure what to make of that but I have also emailed about my tummy and have just had a generic reply saying they will get back to me asap. Its been almost 2 weeks already !!

Just to add....

I should probably add that all photos were taken AFTER surgery and I have photoshopped my head out of the first pic....lol

Update

So today I received an email from a solicitor acting on behalf of Medimakeovers. Please see attached pictures.

So, I have been *demanded* to remove all blogs, make an apology to Daniela and put in writing that I will not make false or misleading defaming statements about Daniela or her company Medimakeovers.

So, here it is...

1. I do not have the power to remove this post/blog, nor the other posts I have made. When I accepted this review, it was with the understanding that I would not be able to delete it. This is not in my ability to do so.

2. I sincerely apologise to you, Daniela, that I have not had a good experience with your company, or you. I apologise that it has come to this, despite my best attempts to reach out to you for assistance. I am sorry I feel that you have neglected your duty of care to me as your client to look after me and act on my behalf with the hospital when things went wrong and I am also sorry that when I had complications, you dropped me as a client stating it was due to my *actions* which on request you have failed to inform me on what I had done wrong at the time. I am sorry that you have failed to provide me with answers and paperwork in regards to my surgery upon repeated request, and im sorry that you attempted to prevent me from having communications with the hospital to ensure my post op needs were met.

Most of all, Daniela, I am genuinely sorry that I ever contacted your company at all.

3. I have removed all false and misleading statements that I have made about you and your company. This totalled 1 post in which I said that I was travelling with Medimakeovers and was happy with the services. This statement in hindsight, is false and has now been removed. All other statements and posts are the full truth and can be backed up in a court of law if needs be.
I have not, nor will I in the future, make false, misleading defamatory comments in regards to you or your business. You have my word that I will speak ONLY the truth about my experience.
MediMakeovers

I think its fair to say I would NOT recommend Medimakeovers to anyone. If my surgery had of turned out ok and received this treatment, I could have brushed this off. If I had their support in getting this fixed, my review would have been different but since my outcome was unfavourable, I have been bullied and threatened by this company and the director to the point of fear. This woman in my opinion is unprofessional, nasty and a disgrace to the medical tourism sector.

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
1 out of 5 stars Payment process
1 out of 5 stars Wait tmes
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Comments (38)

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If you ladies check the profiles of the ppl defending MM here you will see they were made after this review which to me says its MMs reps lol not half obvious
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Totally agree with you Tan05 ...... if they have to plant people with fake ID's and spies in every possible forum ... it says alot about the company .
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Its not the first thread ive seen MM plant keyboard warriors to attack woman giving a bad review of MM.
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We all know it Tan05 ;)
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What a vile woman, to shout and scream at a patient is so unprofessional, it sounds as though her colleagues were embarrassed by her but didn't want to rock the boat, maybe she treats everyone this way. Hindsight is always 20/20 but I would advise anyone who gets a quote which is then repeatedly added to (without good reason and consultation) not to proceed with the services quoted for. Definitely just trying to make more money. I wish you luck and good for you refusing to be bullied.
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Your comment of " what a vile woman" is completely wrong as I did not have this experience at all, completely the opposite actually. I have never been so happy and comfortable with myself after having surgery organised through this company. I have been over twice and will be going over for more surgery this year and can not praise all involved enough. The company and hospital professionalism and care during all of my stays was everything and more than what they said it would be. It was absolutely fantastic and I have had many friends go through this company and have mentioned how fantastic it was. There clearly is another side to this.
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Harley85 , you must have seen only the sugar coated side of this company .... they are totally useless when it comes to any care but particularily , after care . I know first hand of how vile things can get , actually several more women would attest to that as well . I am glad though that you had such a great experience , nobody likes to hear about others unfortunate experiences .
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Forgive me but I am not wrong. I believe this lady is telling the truth, and when this other person wrote on her blog using her real name and that of another patient, what else do you need to display her un professionalism. The way I see it that proved this lady was telling the truth, as did the fact RS deleted most of Daniela's post for breaking their rules. Two separate testimonies. You say she's not vile, I say from this analysis she is. Your word against arioms, Daniela made herself look bad in her replies. You were happy. You could just have easily been unhappy. Just because one person tells me she didn't have this experience doesn't make me wrong about another. Opponents always think their side is right.
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Apologies, I mean Zephyress, axiom and Tan05 were two of the other dissatisfied customers.
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AllieGB i wasnt a dissatisfied customer my girlfriend was :)
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Oh my goodness this is so terrible! Sorry to hear of your bad experience, and thanks for the warning, I was enquiring through them, but think I'm just going to go through the hospital and book it all myself! X
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I am so terribly sorry for your experience and results. I, for one, am glad that you posted these because no one should able to get away with performing surgery that ends up like this! Thank you for warning future patients to stay away from that particular clinic. I am so thankful that your infections cleared up, and I hope you can find someone in the future to fix the other surgeon's mistakes. God bless you!
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wow Interesting story, how much weight did you loose prior to surgery, i also weighed that as well and have lost 45kgs so far. Would be great to see some before pictures as well, if you dont mind
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60 kgs all up. I can post pics shortly of befores.
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Thank you that would be great :-)
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I also have had a friend get a botchy job from same company. Am soo sorry for you and hope you begin 2 heal both physically and mentally soon x
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You are actually wrong Daniela , ultrasounds and doctors reports have been sent to the hospital . Plus i am seeing a REAL BOARD CERTIFIED Plastic Surgeon tomorrow , his report will also be sent to the hospital . As for proffessionalism , you should try it some time . You can go and advertise your name somewhere where your wanted instead of doing it here by the way .
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Firstly, can I say, Thankyou for providing me with some much needed humour. I really needed it today. It is clear that you have absolutely NO professionalism in naming myself and the other lady mentioned. Might I add that you, as a business, have breached the Privacy Act in regards to confidentiality by naming us in what is an anonymous forum. I did name you, but as a business owner who has been in the media and have your name published on your website, I have not contravened any law. Im sure your clients and potential clients would be horrified to see..in black and white..that you have no issue in breaching confidentiality when it suits you. Again, I thank you..You just proved my above mentioned point in your lack of business ethics. Your clients can see that first hand for themselves...Silly move.. With that aside, I ask you,,,What claim of mine is false ? Keep in mind, BEFORE you come in here all gung ho, I have proof of my claims..MY photos don't lie...My results speak for themselves. There is NO WAY any level headed person is going to look at my PROVEN photographs and then your claims that its all lies and believe that I am lying. A picture tells 1000 works my dear and my pictures could write a novel. I am well aware of self care pre op and post op which is why I am STILL wearing my support garment 4 months later in hopes that my tummy will reshape. It is true that I smoked before and after my procedure, I NEVER denied that. Please, humour me, with all your medical wisdom, and try and tell me that my breasts are horribly lopsided and my tummy is still flabby due to my smoking...No really,,,please do. I have had infections, that is probably the only truth to your post but nowhere have I complained about these. I have stated that I have had them but laid NO blame for them. I accept that these may be from my smoking despite medical advise that it is infection under the skin to no fault of my own. When you state that we spent *extensive time* with the surgeon, can you verify this ? If I remember correctly, I met Dr Thiti for a maximum of 30 mins before my consultation...pretty sure that despite you actually BEING in Thailand at the time, you were NOT there to confirm this as true so you are really giving out 3rd party information that is NOT true. In regards to contact..HUH ?? I personally was given a card by the Managing director of the hospital with an email address. I attempted to email her 4 times before I received a response. When Medimakeovers DUMPED me, I was forced to attempt to speak with the hospital directly. Your website claims this **You can also speak with us here in Australia anytime, we are here for you before, during and after your surgery.** That is the BIGGEST load of BS I have ever heard. You dropped me (and others) like a hot potato as soon as the surgery was done. WHERE WAS MY AFTERCARE THAT I PAID FOR ??? All I got was threats and nastiness. If you are being cc'd all corrospondance from the hospital in regards to my case, then it is not ONLY you breaching my confidentiality but the hospital also. As you stated so very clearly, I am no longer a client of yours therefore there is no legal or medical need for my information to be passed on to you. Not only that, but it is illegal under Australian law for you to hold ANY medical records...MOST WORRYING !!! And about those emails and reports....WHY cant WE..the PATIENT access them ? They have been requested on multiple occasions, yet you *say* that you have copies of them...If there IS actually any truth in that, I publically request that you forward them to myself immediately. In closing, You say I have a hidden agenda, or *another agenda in my sights*, make no mistake...There is no hiding from me, I am publically telling my true and factual story and will continue to do so. Your threats don't scare me, I have TRUTH and PROOF on my side here. Furthermore, I will not ask you to remove my name from these posts, people need to see that I am a real person afterall. So for anyone still reading, My name is Elizabeth and I have had a terrible experience with this company as seen in my other posts. You will see for yourself in my pictures and the response from the company that I am STILL being harassed 4 MONTHS post op (as you can see I have not posted or had ANY communication with this *company* in over 1month).
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Expected reply. Unfortunately it seems that you think that Medi Makeovers should not be allowed to reply. I have replied and my comments are honest. Medi Makeovers and myself are not the surgeons or the hospital and cannot comment or make any decisions regarding your medical condition pre and post surgery and have never done so. All medical information provided to you by Medi Makeovers was directly from the surgeon and the hospital. It seems you both have concerns about your surgery and that should be directed to the hospital and not continue to harrass Medi Makeovers. Was your hotel not booked? Did you not receive all relevant communication from the surgeon and hospital over the course of our contact pre surgery ( 12 months)? Was your surgery consultation not booked and confirmed and all appointments? Were you not picked up at the airport and transferred to all appointments and returned to the hospital/hotel/ airport? Were you not sent all relevant information for your trip? It seems you were as we have all the copies. These are what Medi Makeovers was paid $250 to organise for you and we were in contact with you for over one year on emails, phone calls and skype. If you have any concerns about this - I am extremely happy to speak to you about this as this is the only service that Medi Makeovers offered you. But to date you have never discussed with us that our service was not completed for you. The decision to have surgery was made by you after extensive information and research was done by you - mentioned many times by you prior to surgery. Medi Makeovers does not demand or convince anyone to use a surgeon - this is always the clients decision. Medi Makeovers offered you access to many previous clients of the surgeon and the hospital and you were very free to discuss anything with any client prior to your decision to book the surgery date, which you did. You have misplaced anger and this is my point. How can you possibly 'blame' Medi Makeovers for any issue you have concerning your surgery as you made it extremely clear prior to your surgery date that you were very happy with YOUR decision about your surgeon and hospital. At any time you could have changed your mind but you were very happy with your decision. As previously mentioned it is a real pity you are on this path now. Please continue to speak with the hospital as contact has never ever been stopped for you. Good luck and there is no need for further comment from Medi Makeovers. The hospital and surgeon will continue to help you as they have always done.
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Nowhere did I say that you could not reply..It may have been professional courtesy to leave our names out of your post, but I guess you thought that would upset me, hence your attempt. You have not replied to any of the emails I have sent you requesting documents or answered any of my questions about who to see about aftercare, so NOW you want to discuss your lack of service ?? REALLY ?? AFTER having a lawyer send me a threat of a lawsuit ? NOW you want to talk?? You Skyped me ONCE, I spoke to you a total of 5 times give or take and twice you were having a go at me !! Emails....I can happily post some of the pearlers you have sent me... Yes, you booked my hotel, yes you booked me with my surgeon, who by the way, IS NOT internationally accredited as you promised !!! but my question AGAIN to you..Where was the after care promoted on your website ??? I ran into you in the damn lift for gods sake and you couldn't even muster a 'Hello, Im the *woman* that organised your trip for you"... WTF kind of service is THAT ??? Not only that, if you had a problem with me and couldn't act in a professional manner..fine, but what was your problem with my mother.. remember.. your OTHER client that paid you for a crappy service too? You may not recall her..you never spoke to her.. Before OR after the surgery. Even when you came face to face with her..Perfect customer service..NOT I do not continue to harass Medimakeovers or you...that is a blatant LIE.I have had zero communication with you or your company for over 2 months. When you had your legal hounds set on me I didn't even respond to you directly, just on here and other forums you are not privy to. Speaking of lies, these *internationally accredited surgeons in Thailand* are who exactly ?? Your website states this *Therefore we have chosen to work with only the best internationally accredited surgeons in Thailand.* Let me refer you to a website for your reference http://www.surgery.or.th/en/surgeon.php This will let you who is Thai certified and who REALLY IS internationally accredited...Your welcome :) I DO allow you to reply, encourage it in fact. PLEASE do come in and answer these questions, both in this post, and the ones you avoided in the previous one. I don't need to harass you as you put it, YOU are damaging your reputation more than I ever could love. You just KEEP hanging yourself with your lies.
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Well said Zephyress ..... couldnt have said it better . Hope your healing is coming along hun xo
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Thanks ariom xxx you too
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The fact that her comments are not following Real Self Guidelines says a lot.
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