This is the second time I've had Britesmile. Once 8 years ago for $600 and today for $300. i don't know what procedure Pat in Georgia had, but trays are not used with this procedure. What WAS different from my first experience is that they put a lot more "mouth protection" inside the mouth and around the lips AND I did experience post procedure "shooting pains" in teeth that had not occured before.
The true "Britesmile" procedure brushes the materials on the teeth and does not utilize trays in any manner. The entire procedure was comfortable and the "shooting pains" in teeth are subsiding. I thought the entire procedure was well worth the time and minor tooth sensitivity. You have to be sure that you are receiving a TRUE Britesmile treatment as other products can have similar names. If at any time you are terribly uncomfortable or upset as the lady in Georgia, I would simpply pull all the crap out of my mouth and go find assistance. Why sit there if something has gone so wrong? Again, I don't believe, based upon the description, that you were in a facility that was doing a legit treatment