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Unhappy with Invisalign Provider - Can I Switch Dentists?

I have been waiting over 2 months for new trays because the others did not fit properly after tray 7 (due to plastic being to high not lack of wearing them). I have tried to get an answer and finally was told the new trays were in only to find out it was the second half that I wasn't at yet. When I went in after 2 months of waiting and non return of phonecalls, I was told they need to take a new mold, the new trays aren't actually even made yet! This is way too long and the service is awful. Are There Any Option Other Than Paying All Over?

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5 Doctor Answers | Asked by unhappy customer in Tampa, FL

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SWITCHING ORTHODONITSTS DURING INVISALIGN TREATMENT

It is unfortunate that you have had this experience and understandable that you are considering transfering your treatment to another practice. There is a system for transferring all your Invisalign information to another office so continuity of treatment should be seamless. In general, whether with conventional braces or Invisalign, orthodontists pro-rate payments so that the amount paid is roughly equivalent to the amount of treatment that has been accomplished at any given time. Thus... more

Transferring Invisalign case

Sorry to hear about your unhappy experience. Remember, any relationship between you and a doctor is voluntary, so don't worry, you may change Invisalign providers just as you can switch any other doctor. It is common for patients to switch orthodontists (often because the patient moves to a new city) and there is an established protocol for doing this. Just find a new provider who is experienced and with whom you feel comfortable, and ask for your records to... more

Invisalign providers can be swiched.

Hi Unhappy! Sorry to hear that you are not happy with your current provider. It is indeed possible to change providers. Both providers must agree to the case transfer. You may or may not receive a partial refund from the provider you are leaving, and you definitely will have to negotiate a fee for the new provider that will take over the case, albeit it most likely will be a discounted one. Hope this helps. Best! Dr. Alper

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Can I switch invisalign providers

Align technology, the maker of Invisalign, allows patients to switch providers but has no control over any refund you might want to get. Yours is a case that shows that not all Invisalign providers are equal! It is always a good idea to go to a well recommended doctor.

Switching Invisalign Provider

I'm sorry to hear about your poor experience. Everyone deserves to be treated in a comfortable, organized and inviting environment. It is possible to switch Invisalign providers. There's a little bit of paperwork to be filled out by you, your old dentist, and new dentist to switch the case over to the new office. The fees are something that you'll have to work out with the office that you are planning to leave and the new office where you plan to continue... more

Peter Mann, DDS

3 reviews

Manhattan Cosmetic Dentist

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These answers are for educational purposes and should not be relied upon as a substitute for medical advice you may receive from your physician. If you have a medical emergency, please call 911. These answers do not constitute or initiate a patient/doctor relationship.

Invisalign: Q&A

Unhappy with Invisalign Provider - Can I Switch Dentists?