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Thermage Machine Stopped Working During Treatment, Should I Still Have to Pay for Half a Treatment?

asked 5 months ago by Jennie195 in frankfurt
Latest answer by Christine Glavey, MD
Question viewed 74 times
Tags: break, costs, machine

I had booked a thermage treatment for the second time. During the procedure the machine stopped working properly and the doctor decided to stop the treatment half-way through. The clinic then gave me half the money back saying I had still had "half" a treatment. I have since been unable to find anything that suggest that just going over an area once (my case) offers any improvement. I am wondering if this might have an effect at all. Also should a patient should pay half if equipment breaks?

1 answer to Thermage Machine Stopped Working During Treatment, Should I Still Have to Pay for Half a Treatment?

+1

Get your money back.

Unfortunately, machines can malfunction. In the rare event that a Thermage machine does not appear to be operating correctly, the physician can call the tech support team at the company for help. Generally we use about 900 pulses on the face and neck, 450 pulses around the eyes, and at least 1200 pulses on the body. This is done so that we can capture and tighten as much collagen as possible. I do not think that a "half" treatment should be paid for.
Christine Glavey, MD

Atlanta Dermatologic Surgeon

www.alphaderm.com

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