Should my left over Juvederm have been discarded?
I went to a dermatolgist in the Mpls Area in May,purchased my juvederam plus for 595.00. Only a small portion was used. I according to the dermatolgits had plenty left over to use at my next visit. I was not told that the remaing juvederm ( that I had paid for and purchased) would be discarded in 30 days,due to several scheduling conflicts, his vacatattion, taking a day off, I was unable to get back to the office until Oct.
I had spoke to his staff several times over the course of trying to make my follow up appoitmetn and no one ever told me that I needed to come in and have the rest injected in 30 days. Shouldnt the dermatolgist office have to refund me the difference of what I paid for and did not use? After all it was my product..at least I should have been notified before it was discarded. Can you provide a suggestion?
Answers (3)
Yes, you should have been informed
Dear Mplsgal,
It sounds like you were not given the proper information from your physician. Patient education is very important and had you been informed that you needed to use the remaining product within 30 days things would have resolved much differenlty. Lack of information leaves many patients unhappy, especially if that information leads to money lost.
Every office is different and you will need to contact the office to see how they go about refunds or possibly giving you a credit.
I hope everything works out for you.
Kao Plastic Surgery
Choose Your Physician Carefully
Facial Plastic Surgeon
Hi Minn gal,
Different practices have different policies regarding saving and reusing fillers. Sounds like poor communication, poor patient relations, and poor business practice. You can ask for the difference back or have them inject an equivalent amount still owed to you (if you still can trust the practice). The worst that can happen is that they say no and lose you, your friends, relatives, and neighbors as potential patients. Good luck and be well.
Dr. P
I suggest a compromise....
I think you can resolve this dilemma so that it is win win. When you purchase the product, it is yours, no matter how much or little you use. By the same token, you deserve to know how to utilize it properly, and you rely on the superior knowledge of the medical office to guide you, as they are the expert and you are not. So, you are entitled to the remainder of the syringe of Juvederm, regardless of what you want to do with it. Encourage the doctor to talk to her/his Juvederm company representative, to see if they will supply a "make good" syringe of product, to provide to you. You could choose to use it yourself, in which case the doctor may choose to charge you an office visit fee to inject you. Alternatively, you could interest a friend in the new, unused syringe, have them buy it from you, and go to see the doctor themselves to have it injected. They will likely incur an office fee. I have utilized this scenario in a few situations over the years, and all parties were satisfied.
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