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If a patient receives filler injections and are dissatisfied with the outcome, do plastic surgeon's provide a refund? (photo)

I had restylane injected in my tear trough area in an attempt to minimize puffiness and the appearance of dark circles. 2 weeks post injection I went back to the Dr. as a dissatisfied patient. The Dr, his nurse, and Patient Coordinator all agreed that the restylane did not provide improvement. I asked if I could be refunded or apply the money that I spent towards blepharoplasty surgery and was told, "No, because the Dr. has to pay for the filler too." I think this is ridiculous.

Doctor Answers (2)

Filler injection outcome

+1
A refund is generally not provided by most injectors as there is a substantial cost to the filler itself and unfortunately no 100% guarantees. That said, choosing the right patient for tear trough filler is critical, and some physicians will offer other services to make up for the insufficient outcome so as not to lose the patient.


Toronto Dermatologic Surgeon
5.0 out of 5 stars 20 reviews

Dissatisfied with filler under eyes

+1
In almost all cases, a refund is not given because yes, you paid for the procedure and doctor, elected to do something that has varying outcomes, and used a product that the doctor cannot get back out of your face. Now, applying it toward another procedure, maybe. But a straight out refund, I don't see happening on very many occasions. It's unfortunate I understand, but this is why it's very important to make sure you see a good injector and one who is honest about what you need done. 

F. Victor Rueckl, MD
Las Vegas Dermatologist
4.5 out of 5 stars 7 reviews

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