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Is It Normal to Scar and Never Peel on Your Back After Having a Pixel Perfect Treatment?

Hi i am 25. and hispanic. had a pixel perfect treatment done on my face a couple months ago for acne. Results where i decided to do the same treatment on my back for acne scarring. Another laser tech did it. The one that had done my face wasn't their anymore...Any way. I never just scarred..she spot pixeled me instead of doing my whole back.then she said it was hyper-pigmentation b/c of my skin tone..but the pixel marks never faded..did she not go in deeper..whats wrong?

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