Laser resurfacing did not heal. What should we do? (photo)
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Laser resurfacing spot possibly infected
Laser resurfacing not healing: what to do?
From the photograph, the picture is most consistent with contact dermatitis due to an allergic reaction to the antiscarring treatment or another cream that she using. I would stop all treatment other than a moisturizer. A treatment with minimal chance for reaction such as A & D ointment used for diaper rash is what I have patients use after laser resurfacing. The skin is more sensitive, and can react to things like makeup that never caused the patient problems before. However, to give a definitive answer, an in person consultation is important.