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Grid Marks Six Months After TotalFX

My mother (55 YO) had total fx done, and six months later the grid marks are getting much worse. I did not even notice them till a couple weaks ago. The doctor said he wanted to use a different laser to remove the scarring. My mom is terrified but doesn't know what to do. The initial procedure was much worse than they told her it would be. Is this normal? What are her options?

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