Can I Ask for Refund?

This is a difficult one. Generally speaking, if a highly trained physician such as a dermatologist or plastic surgeon did your treatment, you should visit them and ask what options you have such as hyaluronidase to dissolve the existing filler. If you have a good relationship with the physician or they see that they messed up to any degree, I'm certain they can find a way to rectify things to your satisfaction. ~ Dr. Benjamin Barankin, Toronto Dermatology Centre.

This is really hard to answer without more information and photos. First, who was doing the injections? Was it a doctor? Second, Juvederm isn't a great filler around the eyes and I much prefer Restylane there as the product works and looks better. The problem that most people have when it comes to fillers (and you'll see post after post after post on this site) is the person doing the injections, or the patient's expectations. In your case, I don't know who did them. I would recommend you stop trying to massage the lumps at this point because you can actually be making them worse, bringing swelling there. You can have a dissolving agent called hyaluronidase injected, yes, but I would have someone who knows what they are doing inject that for you. "Poor cosmetic outcome" is not a reason for a refund, and I know that sounds harsh, but with fillers and really any cosmetic procedure, the patient owns a part of the process. Patients need to do good research and find great injectors. That's not always easy, but it is necessary. She used the product on you and even though you don't like it now, that's not exactly refundable. I would suggest you see her, for a look at your face and a discussion about what is happening. If you aren't happy, then see someone else to have the lumps dissolved properly.