Good result from basal cell excision on neck
First, you shouldn't have cross hatches anywhere unless your stitches were left in far too long, or were put in too tight and pulled. Of course Mohs can be done on the neck - this is perfectly acceptable; however, a good excision can also be done. You should not expect a poor result and you might just want to find another doctor. The answer you were given is ridiculous. Of course you can and should expect it to look good!
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Excision and repair two different procedures
The ideal way to treat a poorly defined tumor of the face is mohs surgery. The defect may be closed by the Mohs surgeon, depending on their level of expertise, or a Plastic Surgeon.
Either way a scar is likely.
And this may vary by practitioner, I would suggest discussing with a Board Certified Dermatologist with expertise in Mohs surgery.
It is "appropriate" to do Mohs on the neck for BCC
In general, the best cosmetic result (and highest cure rate) would be from Mohs followed by reconstruction.
It is considered appropriate by most any standard (including Medicare and most insurances) to perform Mohs on cosmetically sensitive areas (face, scalp, neck, hands, feet, etc).
The reconstruction should be done by somebody who does a lot of skin cancer reconstructions. In general for a BCC on the neck, this would be a dermatologic surgeon or plastic surgeon or ENT (head and neck) surgeon.
A cosmetically acceptable result, with some sort of a scar which should be inconspicuous, is a realistic expectation. It may be time for another consultation.
Best, Dr McNeill
Basal cell carcinoma and treatment
What does certified for Mohs mean? I would ask your doctor if they are a member of the American College of Mohs Surgery. That means they have formal training in Mohs surgery through a approved fellowship. There are doctors who belong to the Mohs Society who DO NOT have formal fellowship training in Mohs. In my opinion there is a big difference between those who do formal training with 1-2 years of fellowship training and those who do the procedure with a weekend course and minor exposure during residency. If you see someone who does a lot of skin cancer surgery and has a focus of cosmetic procedures, you can feel comfortable they are comfortable treating the lesion and are cosmetically sensitive to maximizing the end aesthetic result.