Ask a doctor

Doctor Not at Appointments When I Ask Questions Or Have Issues?

I recently had an umbilical hernia repaired, full tummy tuck, and lipo. My dr was not present at the pre-op appt to answers my questions. Then, I popped a stitch in my hernia repair 5 days post op and he was not on call. He was also not present for my post op appt one week after surgery. The nurses have tried to answers my questions, but are limited. I am unhappy with the out come of my lipo, my skin is VERY saggy. I have requested an appt with the doctor to discuss my results. What should I say?

Doctor Answers 5

Lousy follow-up care

Yikes.  This does not sound at all right to me.  There are some things that should not be delegated and seeing patients who have questions or problems are right up there on my list.  If you cannot connect with your surgeon, I would establish care with someone else. 

But first, make absolutely sure that the staff is not stonewalling you.  Are you able to contact your surgeon directly via email or voicemail?

I hope everything turns out okay for you. 

Seattle Plastic Surgeon
5.0 out of 5 stars 53 reviews

Have a question? Ask a doctor

Unhappy with doctor

It sounds like you have legitimate concerns. I would first discuss them with the office manager so that a definite appointment can be made soon to discuss your concerns with your surgeon. Express yourself honestly and calmly to your surgeon. I would hope that he/she would be receptive to your concerns. Good luck.

Unavailable physician

I have a strong opinion on this subject. I do not schedule major surgeries such that I am not available for the postop visits; for tummy tuck, that means I will not book a case unless I am in town for two weeks afterwards. Preop consult should be performed by the operating surgeon and not by a third party. You should meet meet with your doctor with a list of questions. You paid him, not his nurses and he is responsible for your care.

Robert L. Kraft, MD
New York Plastic Surgeon
5.0 out of 5 stars 16 reviews

Something doesn't sound right

Your doctor was not available to you before surgery or after surgery?

Perhaps I am missing the whole picture but why did you have surgery with someone who was not giving you their full attention prior to surgery?  Is your surgeon a board certified Plastic Surgeon?

Martin Jugenburg, MD
Toronto Plastic Surgeon
5.0 out of 5 stars 249 reviews

These answers are for educational purposes and should not be relied upon as a substitute for medical advice you may receive from your physician. If you have a medical emergency, please call 911. These answers do not constitute or initiate a patient/doctor relationship.