RealSelf Feedback - please help us improve RealSelf.com

  • The RealSelf Team
  • 5 years ago

Our goal at RealSelf.com is to provide people with a place to get support for a cosmetic treatment--both before and after.  Sometimes we get feedback that we've fallen short of this goal. More often we get suggestions for changes that would enhance the experience. Since RealSelf is ultimately about you and your needs, we thrive on getting constructive feedback. Please share yours. It makes a difference.

Comments (202)

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How to delete one of my updates on here?
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Hi MacariSweet,

I've sent you a PM. You can respond to that if you have any further questions. :-)

Thanks,
Kirsty
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Hi there, I hate to complain but Im not fond of the new format at all :(. Not user friendly, too much scrolling and time consuming. I primarily use this app on my phone and I've been using it a lot less lately!!!
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Hi fnygyrl,

Thank you for your feedback.

Like all new designs, it will take a little time to get used to it. However, we are also hearing all of your feedback and actively working on improvements, to make it more user-friendly for all of members.

We very much appreciate your participation on the site. Please sit tight, improvements are coming!

Kirsty
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The new format is absolutely terrible. Way too too too too much scrolling is required. From my news feed, when I click on an update or comment it doesn't open to the place on the screen where the update is so you have to scroll all the way down to find it, then you have to scroll all the way back up to navigate to another review or anyplace else. If you are reading the update and you can't remember what the person looked like before, you have to scroll all the way up to find pictures and then all the way back down to comment and then all the way back to the top to go to our of that review to where you want to go next. And this is just a couple of examples. It is really terrible. I hope you fix it or at least change it back how it was. Terrible design. Sorry but true.
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Hey Afnav,

Thank you for your feedback. Feedback from the community is very important to us.

We completely understand the frustration. We've been listening to everyone's feedback and our engineering team is working on fixing the review pages this week. Please hang in there -- better things are coming! :)

Thanks for sharing your feedback -- our community members make RealSelf what it is.
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I would like to change the location on my review, how can I?
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Hi,

Please let us know the correct location and we'll change it for you. You can reply to me here, send a PM or email Community Support to make the change -- your choice. :)

Thanks,
--Sharon
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Sharon: I've noticed that some of the community do NOT list either "city nor state." Obviously, this is an option???
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Correction to my grammar: Let's use "neither" with "nor." :)
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Hi perfectionist,

Location is optional on your profile (e.g. http://www.realself.com/user/334720).

It's required on reviews but you can choose how specific you want it to be. You can list your city, or just your state, or just your country. However, it's really helpful when you list your city and state, because then local community members can find reviews for doctors and procedures in their area.

We don't encourage people to get around this requirement by listing gibberish or leaving the field blank, but it does occasionally happen. :)

Hope that helps!
--Sharon
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I do not like the fact that Realself feels it must post both the city and state inquiry is from. If someone lives in a small community, gossip is rampant. I believe it would be sufficient to mention STATE only! Thanks!
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Thanks for your feedback. We definitely want you to feel secure using RealSelf, so you can fill in your location any way you'd like:


Hope this helps!
--Sharon
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It would be helpful to allow users to edit posts within their reviews.
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Hi Peonia,

Thanks for your feedback. This is something we've considered but ultimately we've decided to treat it like a diary -- you can post an update to clarify anything you've said in the past, but you can't remove or edit older entries. It would be like ripping pages out of a book.

I understand that sometimes there are circumstances where an exception needs to be made, such as if you've accidentally shared personal details. Please get in touch with our Community Support team if you need help with this.

Thanks,
--Sharon
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Agreed. We should be able to edit details of our own reviews without permission. It's a pain to ask permission for one little word deletion because I think it would clarify my point more.
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I think it would great if this site provided its user's enough freedom and control to delete some of their pictures from their review or something as simple as comments. Great service, but it's unfortunate everything a user decides to share is written in stone. Makes me hesitant to keep sharing new experiences, but that's just my opinion.
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Thanks for sharing your opinion. It helps us to improve. :)

You can delete photos from your review whenever you want. Just click on the photo, then click "Edit" and "Remove." This is permanent, so make sure you have your own copy of the photo(s) if you want them.

Comments are more complex, just because they are attached to other community members' comments, but drop us an email with a link to the comment(s) and we will do what we can.

I hope this is helpful!
--Sharon
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I think we should be presented with a reality show REALSELF DIVAS OR DIVAS OF REALSELF, THIS FORUM IS awesome, but carries like a soap opera at times. Is there away we can bring real self to life. There's women all over the world that lives in their bdues that are not happy. Too see women fight for our transformation is incredible once we see the light. We all share the same thing, and thata to have a beautiful body. Now that I made a comment; I do want to ask; Becoming a RealFrend is Awesome, but I want to know is, becoming a real friend do that title stay with me as long as we're active on the website? Do I lose this title if I stop blogging.
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Love that idea! It does feel like a soap opera sometimes. :)

RealFriend status is reviewed periodically but as long as you're active, supportive and not breaking any rules, you shouldn't lose it.
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Posts should be able to be deleted once resolved. I do not like how it is not emphasized that questions/photos/reviews cannot be deleted. Policies as important as this should not be placed on the bottom of the page in small, light-coloured font.
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Hello Rodriguezb,

I am responding to the email you sent to Community Support, now.

Thanks,
Kirsty
Community Support Manager
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Hi there! I just happened upon this site and I am THRILLED to have found it! I am hoping, however, that you can tell me how to go about saving certain articles posted by doctors, reviews from members, and Q&A responses that are of particular interest? I don't see anywhere on these pages to click a "save to favorites" button, that I can refer back to at a later date, or for future reference. Am I missing something? There is so much valuable information on here, but I don't see any way to save to articles, reviews, Q&As of particular interest, that would enable me to utilize that info at a later date... Please help! Thanks much, in advance! :)
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Hi,

Right now we don't have a way to save individual pages but you can follow doctors and other members. Here's how:

To follow a doctor:
1) Click on their profile page (e.g. http://www.realself.com/find/Massachusetts/Boston/Plastic-Surgeon/Brooke-Seckel)
2) Click the "Follow" button under his or her profile photo

Depending on your email settings (which you can change here), you'll receive emails and/or newsfeed updates when there's any new activity from that doctor. This includes new answers, reviews and photos.

To follow another community member, leave a quick comment on their review. Again, depending on your email settings (you can change those here), you'll get email notifications when they've updated their review, posted a comment, etc.

We're working on making it easier to follow other people and to bookmark pages. Thanks in the meantime for sharing your feedback! I'll make sure the rest of our team sees it.

All the best,
--Sharon
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Does RealSelf remove truthful, negative reviews posted by harmed patients (facts, photos, details and more) if a Doctor or their lawyer contacts the site and says the patient is lying? If so, is the patient given the right to show actual facts and proof before the potential lies from the Doctors or their legal team are believed and the truthful, negative review is removed?
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