RealSelf Feedback - please help us improve RealSelf.com
By Sharon at RealSelf on 06 Aug 2009
Our goal at RealSelf.com is to provide people with a place to get support for a cosmetic treatment--both before and after. Sometimes we get feedback that we've fallen short of this goal. More often we get suggestions for changes that would enhance the experience. Since RealSelf is ultimately about you and your needs, we thrive on getting constructive feedback. Please share yours. It makes a difference.
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Hi Julia,
Thanks for your feedback and I apologize for the delay in replying.
I'm not sure I completely understand your profile question, so please clarify if I'm interpreting it wrong. Anything a community member posts -- forums, comments, etc. -- is posted on your profile. This is true for doctors too. This lends authenticity to the site, since people can't "hide" behind anonymous comments and are accountable for what they post.
I can certainly appreciate that you might not want to have an embarrassing question associated with your profile, and if this is the case then we can anonymize certain posts for you. (We will know where they've come from but the public won't.) But, as a general rule, what you post is a part of who you are on RealSelf, and since profiles are fairly anonymous then this works for most people.
For the "Like" button, we are actually working on this feature. You can "Thank" reviews and answers (which is our version of "Like"), and it's an option to roll this out to other types of posts too (e.g. comments, forums...). I agree this is a really good feature to have so people know when their posts are helpful.
Finally, the chronology of comments is something we're working on improving too. Right now, any direct replies to a comment are nested underneath the original comment, which can make things seem a bit out of order. We're hoping to make this easier to use very soon!
I hope this helps. Please feel free to write back if you have any other ideas or if I've misunderstood any of your suggestions. You can also reach us via email if you'd prefer to share your thoughts privately.
Thanks!
--Sharon
Hi Alex,
We designed the review form like a diary: to show a snapshot of how you are feeling each day. Everything you've shared -- your expectations, doubts, even the embarassing stuff -- is a part of the whole story. Editing or deleting an older entry is like going back and erasing bits of your diary.
Of course, we're human :), so if there's something you really need changed (e.g. you accidentally revealed information that's too personal), email us and let us know and we'll delete it for you. (I've deleted the duplicate update on your review.)
You can always change things like your cost, photos, ratings, doctor review, etc. on the "Update" page as your treatment progresses.
Regarding making this forum more visible, I'll take that feedback to the rest of our team and see where else we can put it. We're always happy to receive feedback via email too, if there are ever any suggestions you want to share privately.
Hope this helps!
Thanks,
--Sharon
I'am a big fan of realself, However I'm having a problem that I would like to report but don't know how to go about doing it so if Kristy can get back to on this I really would appreciate it.. Please contact me via email at cxxx@gmail.com
Hi Alex,
This is a really cool idea and I've passed it along to our development team. Thanks for all of the great suggestions -- you're keeping us busy. :)
can you point us toward a website that explains these treatments?
Hi Alex,
Wow, thanks so much for sharing your ideas! We're working on a number of improves to the review area, so I will make sure we consider your feedback as well, and I'll add your treatment suggestions to our list.
We do actually have an orthognathic surgery section and, although it's not separate, you can find some fat transfer and Brava information in the larger topic areas linked below. When we have enough information we could certainly separate these out into their own sections, but I just wanted you to be able to find the information you need in the meantime:
Reviews: Fat transfer to the breasts, also here and Brava
Questions: Fat transfer to the breasts, also here and Brava
Photos: Fat transfer to the breasts
Hope this helps and thanks again for posting your thoughts!
We don't have a specific section for this. Any non-implant related surgeries for the chin are located here. We have a few reviews for sliding genioplasty located in that section.