RealSelf Feedback - please help us improve RealSelf.com

  • The RealSelf Team
  • 4 years ago

Our goal at RealSelf.com is to provide people with a place to get support for a cosmetic treatment--both before and after.  Sometimes we get feedback that we've fallen short of this goal. More often we get suggestions for changes that would enhance the experience. Since RealSelf is ultimately about you and your needs, we thrive on getting constructive feedback. Please share yours. It makes a difference.

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Posts should be able to be deleted once resolved. I do not like how it is not emphasized that questions/photos/reviews cannot be deleted. Policies as important as this should not be placed on the bottom of the page in small, light-coloured font.
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Hello Rodriguezb,

I am responding to the email you sent to Community Support, now.

Thanks,
Kirsty
Community Support Manager
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Hi there! I just happened upon this site and I am THRILLED to have found it! I am hoping, however, that you can tell me how to go about saving certain articles posted by doctors, reviews from members, and Q&A responses that are of particular interest? I don't see anywhere on these pages to click a "save to favorites" button, that I can refer back to at a later date, or for future reference. Am I missing something? There is so much valuable information on here, but I don't see any way to save to articles, reviews, Q&As of particular interest, that would enable me to utilize that info at a later date... Please help! Thanks much, in advance! :)
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Hi,

Right now we don't have a way to save individual pages but you can follow doctors and other members. Here's how:

To follow a doctor:
1) Click on their profile page (e.g. http://www.realself.com/find/Massachusetts/Boston/Plastic-Surgeon/Brooke-Seckel)
2) Click the "Follow" button under his or her profile photo

Depending on your email settings (which you can change here), you'll receive emails and/or newsfeed updates when there's any new activity from that doctor. This includes new answers, reviews and photos.

To follow another community member, leave a quick comment on their review. Again, depending on your email settings (you can change those here), you'll get email notifications when they've updated their review, posted a comment, etc.

We're working on making it easier to follow other people and to bookmark pages. Thanks in the meantime for sharing your feedback! I'll make sure the rest of our team sees it.

All the best,
--Sharon
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Does RealSelf remove truthful, negative reviews posted by harmed patients (facts, photos, details and more) if a Doctor or their lawyer contacts the site and says the patient is lying? If so, is the patient given the right to show actual facts and proof before the potential lies from the Doctors or their legal team are believed and the truthful, negative review is removed?
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I sure hope not, but would love to see the reply
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Hi,

Good question. No, we don't remove negative reviews by request and we don't remove reviews when there is a disagreement about the facts of the situation. The review is your place to share your opinion and it's not our place to judge your experience.

We only remove reviews when they violate our Terms of Service (e.g. spam, threats, etc).

I hope this helps to clarify.

Cheers,
--Sharon
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If I delete my account will my comments be removed?
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Hi Rhomett,

Your comments remain on the site when you close your account, since they are woven into a discussion with other community members.

Kind regards,
--Sharon
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I wish i could delete one part of a review. I really wish there was a way to delete just one part. I hate that once you post it it is permanent.
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Hi Hk,

It's set up like a diary, so deleting individual entries can be a bit jarring for people who are trying to follow the story. However, if there's an issue with one of your entries, please email us and we'll do our best to help.

Thanks,
--Sharon
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Hi Team RealSelf. I was hoping to delete a review as I've decided not to go ahead with the particular procedure. Could you please assist or advise? Thanks!! :)
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Hi Mia,

Please email our Community Support team and we'll see what we can do.

Cheers,
--Sharon
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Hi Sharon, Thanks for your reply. I emailed back in April but received no response. I have just sent through another email and am hoping that someone can attend to this for me ASAP. Cheers! Mia
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I don't think it's right that anyone can say or post anything to your personal review page . I don't think it's right that I don't have the power to delete other users comments if I feel like they are inappropriate or unnecessary...it really grinds my gears....
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Hi there,

Sorry this is an issue for you. We want everyone to feel safe sharing their story on RealSelf!

You can't delete other community members' comments but if they're out of line with our Community Guidelines (spam, bullying, personal attacks, unsupportive, etc), please let us know and they will be removed. I think a few were already removed from your review over the weekend for these reasons.

Thanks,
--Sharon
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Here's a suggestion: Make it more obvious how to leave a thread? Like this one? Sorry if it's obvious and I'm a bonehead, but I don't need an email every time someone posts a suggestion. Thanks
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Email preferences! Turn them off or choose to have just one email from RS a day before you go crazy with email overload!
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....at the bottom of the email 'Notification settings'. You're not a bonehead, no-one wants to receive an email every damn time, that's why I suggested they change the default setting for email preferences!
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You're not a bonehead. :)

We hear you on this issue and are working on making it possible to subscribe (and unsubscribe) from individual threads. I don't have a timeframe for when it will be ready, but in the meantime you can do as MrsSmith_AU suggested and change your email notifications. I hope this helps.

Cheers,
--Sharon
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Comments like yours are unhelpful and unkind. This isn't the place to behave like that. Be nice.
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It occurs to me also that with the number of users on this site all keen to share their experiences and information that their is huge potential for RS to gather valuable information in the form of online surveys, with anonymous information which could then be made available (or sold?) to health professionals, drug companies etc. For example, online surveys rating likes / dislikes about compression garments, natural therapies which have helped recovery, what's the most important qualities of a good PS etc etc
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The surgery date should be listed under each review title, along with the RS username. I notice reviews list a scheduled date, but after the sx there is no date. I find that now I am post-op I am most interested in reading the reviews of people who had their surgery around the same time as me. Listing the sx date would make this a whole lot easier as users wouldn't have to click into each review to find the sx date, they could see the date as they scroll through reviews.
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More great suggestions! Thank you!

The surgery date is interesting. I thought we already did this, but apparently not. :) It's only used to calculate how far pre- and post-op you are. But I can totally see how this would be helpful to find surgery buddies going through the same process at the same time.

Thanks again,
--Sharon
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Here are a few more suggestions from me....it would be helpful to be able to sort an individual's review so that the most recent posts appear at the top of the page, rather than having to scroll all the way down the page to find the latest update....some reviews are quite long, mine included!
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