RealSelf Feedback - please help us improve RealSelf.com

  • The RealSelf Team
  • 4 years ago

Our goal at RealSelf.com is to provide people with a place to get support for a cosmetic treatment--both before and after.  Sometimes we get feedback that we've fallen short of this goal. More often we get suggestions for changes that would enhance the experience. Since RealSelf is ultimately about you and your needs, we thrive on getting constructive feedback. Please share yours. It makes a difference.

Comments (166)

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Hi Team RealSelf. I was hoping to delete a review as I've decided not to go ahead with the particular procedure. Could you please assist or advise? Thanks!! :)
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Hi Mia,

Please email our Community Support team and we'll see what we can do.

Cheers,
--Sharon
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I don't think it's right that anyone can say or post anything to your personal review page . I don't think it's right that I don't have the power to delete other users comments if I feel like they are inappropriate or unnecessary...it really grinds my gears....
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Hi there,

Sorry this is an issue for you. We want everyone to feel safe sharing their story on RealSelf!

You can't delete other community members' comments but if they're out of line with our Community Guidelines (spam, bullying, personal attacks, unsupportive, etc), please let us know and they will be removed. I think a few were already removed from your review over the weekend for these reasons.

Thanks,
--Sharon
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Here's a suggestion: Make it more obvious how to leave a thread? Like this one? Sorry if it's obvious and I'm a bonehead, but I don't need an email every time someone posts a suggestion. Thanks
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Email preferences! Turn them off or choose to have just one email from RS a day before you go crazy with email overload!
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....at the bottom of the email 'Notification settings'. You're not a bonehead, no-one wants to receive an email every damn time, that's why I suggested they change the default setting for email preferences!
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You're not a bonehead. :)

We hear you on this issue and are working on making it possible to subscribe (and unsubscribe) from individual threads. I don't have a timeframe for when it will be ready, but in the meantime you can do as MrsSmith_AU suggested and change your email notifications. I hope this helps.

Cheers,
--Sharon
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Comments like yours are unhelpful and unkind. This isn't the place to behave like that. Be nice.
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It occurs to me also that with the number of users on this site all keen to share their experiences and information that their is huge potential for RS to gather valuable information in the form of online surveys, with anonymous information which could then be made available (or sold?) to health professionals, drug companies etc. For example, online surveys rating likes / dislikes about compression garments, natural therapies which have helped recovery, what's the most important qualities of a good PS etc etc
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The surgery date should be listed under each review title, along with the RS username. I notice reviews list a scheduled date, but after the sx there is no date. I find that now I am post-op I am most interested in reading the reviews of people who had their surgery around the same time as me. Listing the sx date would make this a whole lot easier as users wouldn't have to click into each review to find the sx date, they could see the date as they scroll through reviews.
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More great suggestions! Thank you!

The surgery date is interesting. I thought we already did this, but apparently not. :) It's only used to calculate how far pre- and post-op you are. But I can totally see how this would be helpful to find surgery buddies going through the same process at the same time.

Thanks again,
--Sharon
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Here are a few more suggestions from me....it would be helpful to be able to sort an individual's review so that the most recent posts appear at the top of the page, rather than having to scroll all the way down the page to find the latest update....some reviews are quite long, mine included!
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The forum is really under-utilised. It needs some kind of search function or grouping of questions by category. You are just going to get the same questions asked over and over again if there is no quick way of jumping to particular quesitons. Well hopefully you will find these suggestions helpful!
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Thank you for your feedback! We're logging it all and definitely have some of the things you mentioned on our roadmap.

With the review "follow", we are hoping to add this feature but the best way to do it right now is to comment on any reviews you like. That way you'll get email notifications (immediately or daily) with all of the new updates. But we definitely want to add a "follow" feature for reviews, similar to the "follow" feature for doctors we added earlier this year.

Thanks again, and please don't hesitate to share any more ideas you have.

Cheers,
--Sharon
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The site needs a 'follow' function. There are so many reviews, so many usernames it's hard to keep track. A follow button would allow users to tag reviews they wish to follow, then a sort function could make those reviews easily accessible.
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The site lacks an edit function. I have posted things in a medicated state that I wish I could take back and I'm sure I'm not the only one to have done so. For this reason i don't want my husband to get on here and read my review!
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The Sort reviews by Nearby setting doesn't work. Wichita, Kansas is nowhere near Melbourne, Australia!
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I'm going to email you about this, so we can troubleshoot it for you.

Thanks,
--Sharon
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I'd like ro make some suggestions for improvements to RS. The default email setting should be one per day. The current default setting results in email overload.
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I accidentally posted the same comment twice. Is there a way to remove it?
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I removed it for you.
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Thanks!
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Is there a way to edit the doctor name used in a review? It seems the site only lets you edit your review of the doctor
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Absolutely. Please drop us an email with what you want it to say and we'll change it for you.

Cheers,
--Sharon
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