RealSelf Feedback - please help us improve RealSelf.com

  • The RealSelf Team
  • 5 years ago

Our goal at RealSelf.com is to provide people with a place to get support for a cosmetic treatment--both before and after.  Sometimes we get feedback that we've fallen short of this goal. More often we get suggestions for changes that would enhance the experience. Since RealSelf is ultimately about you and your needs, we thrive on getting constructive feedback. Please share yours. It makes a difference.

Comments (188)

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It would be helpful to allow users to edit posts within their reviews.
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Hi Peonia,

Thanks for your feedback. This is something we've considered but ultimately we've decided to treat it like a diary -- you can post an update to clarify anything you've said in the past, but you can't remove or edit older entries. It would be like ripping pages out of a book.

I understand that sometimes there are circumstances where an exception needs to be made, such as if you've accidentally shared personal details. Please get in touch with our Community Support team if you need help with this.

Thanks,
--Sharon
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I think it would great if this site provided its user's enough freedom and control to delete some of their pictures from their review or something as simple as comments. Great service, but it's unfortunate everything a user decides to share is written in stone. Makes me hesitant to keep sharing new experiences, but that's just my opinion.
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Thanks for sharing your opinion. It helps us to improve. :)

You can delete photos from your review whenever you want. Just click on the photo, then click "Edit" and "Remove." This is permanent, so make sure you have your own copy of the photo(s) if you want them.

Comments are more complex, just because they are attached to other community members' comments, but drop us an email with a link to the comment(s) and we will do what we can.

I hope this is helpful!
--Sharon
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I think we should be presented with a reality show REALSELF DIVAS OR DIVAS OF REALSELF, THIS FORUM IS awesome, but carries like a soap opera at times. Is there away we can bring real self to life. There's women all over the world that lives in their bdues that are not happy. Too see women fight for our transformation is incredible once we see the light. We all share the same thing, and thata to have a beautiful body. Now that I made a comment; I do want to ask; Becoming a RealFrend is Awesome, but I want to know is, becoming a real friend do that title stay with me as long as we're active on the website? Do I lose this title if I stop blogging.
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Love that idea! It does feel like a soap opera sometimes. :)

RealFriend status is reviewed periodically but as long as you're active, supportive and not breaking any rules, you shouldn't lose it.
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Posts should be able to be deleted once resolved. I do not like how it is not emphasized that questions/photos/reviews cannot be deleted. Policies as important as this should not be placed on the bottom of the page in small, light-coloured font.
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Hello Rodriguezb,

I am responding to the email you sent to Community Support, now.

Thanks,
Kirsty
Community Support Manager
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Hi there! I just happened upon this site and I am THRILLED to have found it! I am hoping, however, that you can tell me how to go about saving certain articles posted by doctors, reviews from members, and Q&A responses that are of particular interest? I don't see anywhere on these pages to click a "save to favorites" button, that I can refer back to at a later date, or for future reference. Am I missing something? There is so much valuable information on here, but I don't see any way to save to articles, reviews, Q&As of particular interest, that would enable me to utilize that info at a later date... Please help! Thanks much, in advance! :)
  • Reply
Hi,

Right now we don't have a way to save individual pages but you can follow doctors and other members. Here's how:

To follow a doctor:
1) Click on their profile page (e.g. http://www.realself.com/find/Massachusetts/Boston/Plastic-Surgeon/Brooke-Seckel)
2) Click the "Follow" button under his or her profile photo

Depending on your email settings (which you can change here), you'll receive emails and/or newsfeed updates when there's any new activity from that doctor. This includes new answers, reviews and photos.

To follow another community member, leave a quick comment on their review. Again, depending on your email settings (you can change those here), you'll get email notifications when they've updated their review, posted a comment, etc.

We're working on making it easier to follow other people and to bookmark pages. Thanks in the meantime for sharing your feedback! I'll make sure the rest of our team sees it.

All the best,
--Sharon
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Does RealSelf remove truthful, negative reviews posted by harmed patients (facts, photos, details and more) if a Doctor or their lawyer contacts the site and says the patient is lying? If so, is the patient given the right to show actual facts and proof before the potential lies from the Doctors or their legal team are believed and the truthful, negative review is removed?
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I sure hope not, but would love to see the reply
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Hi,

Good question. No, we don't remove negative reviews by request and we don't remove reviews when there is a disagreement about the facts of the situation. The review is your place to share your opinion and it's not our place to judge your experience.

We only remove reviews when they violate our Terms of Service (e.g. spam, threats, etc).

I hope this helps to clarify.

Cheers,
--Sharon
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If I delete my account will my comments be removed?
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Hi Rhomett,

Your comments remain on the site when you close your account, since they are woven into a discussion with other community members.

Kind regards,
--Sharon
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What about reviews by a deleted account?
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If you choose to close your account, any reviews you've written will still be available on the site.
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Is there anyway to delete a review?
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There isn't. Since reviews are linked to other people's content, they can't be deleted once they've been posted.

Please feel free to email us if you have any specific concerns or questions about this.
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I wish i could delete one part of a review. I really wish there was a way to delete just one part. I hate that once you post it it is permanent.
  • Reply
Hi Hk,

It's set up like a diary, so deleting individual entries can be a bit jarring for people who are trying to follow the story. However, if there's an issue with one of your entries, please email us and we'll do our best to help.

Thanks,
--Sharon
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Hi Team RealSelf. I was hoping to delete a review as I've decided not to go ahead with the particular procedure. Could you please assist or advise? Thanks!! :)
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Hi Mia,

Please email our Community Support team and we'll see what we can do.

Cheers,
--Sharon
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Hi Sharon, Thanks for your reply. I emailed back in April but received no response. I have just sent through another email and am hoping that someone can attend to this for me ASAP. Cheers! Mia
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I don't think it's right that anyone can say or post anything to your personal review page . I don't think it's right that I don't have the power to delete other users comments if I feel like they are inappropriate or unnecessary...it really grinds my gears....
  • Reply