Fig Advanced Lipodissolve refund

I am a former fig employee in GA. We read these comments on realself all of the time. I can honestly tell you that lipodissolve truly does work. But just as with any other elective procedure, complications do occur. Our clinic had A LOT of patients that gained weight during their procedures, and our clinic had just as many who LOST weight. I cannot speak for other clinics but our General Manager was very adamant about documentation and probing to find out what the real causes for the weight gain in these patients was. And 99.99% of the time, it was definitely NOT PCDC. Honestly, a lot of times, these patients had unrealistic expectations and felt like they could eat anything they wanted during the procedures since we were destroying the fat cells anyways. Now how logical is that? It isn't. Even if we destroyed all of the fat cells in a patient's...let's say abdomen (which is highly unlikey because that's not even possible with liposuction), the fat cells may still be stimulated to expand in other parts of the body (just like in liposuction). I must admit that some of the unrealistic expectations fell on us (of course). Whether it came from the original sales consultation and medical evaluation, or maybe a Nurse Practitioner that came up with their "own protocols". All of these things are possible no matter what arena of elective procedure a patient is receiving. It's very well possible for a patient to undergo liposuction and have the end result to look lumpy and uneven . I've had many patients to come in pleading with us to help them repair some botched plastic surgery procedure. Like any business, 50% of our patients adored this procedure and our clinic(again, I can't speak for other clinics, but some of our staff still keep in contact with our patients, including me). And the other half of our patients hated the procedure and our clinic...it depends on the underlying scenario. As far as finances and refunds are concerned...well, that's another story. From my perspective (again, can't speak for other clinics), my General Manager handled all refunds IMMEDIATELY. The rule in our clinic was that ALL calls must be answered and/or returned ASAP!! Now, once the GM sent whatever paperwork he or she was responsible for, the rest was handled by corporate (when I say the rest, I do mean the cutting of the check). The reason that the staff in my clinic came to this website so often was to learn WHAT NOT TO DO. We really focused on patient care, and had excellent comraderie with our patients. As of December 7, 2007, there is no more Fig. There was literally a mass seperation, which under Department of Labor laws means that more than 25 (try 500) employees lost their jobs at exactly the same time for the same reason. I'm sure there a lot of people cheering out there. But know this. I LOVED MY JOB!!! All day, everyday! I loved my staff, my patients, and my day-to-day responsibility. I loved the new innovations and things that were to come. January was supposed to have a major turnaround for us. We, as staff wanted to have more of a variety in procedures...Botox, Vein Therapy...we were very excited about the rolling out of SmartLipo (which in my opinion could have saved the company had we used it as a back up plan). The company listened and there were rumors buzzing that Corporate was definitely looking into other arenas of aesthetics. I so badly want to apologize to patients that have these horrific stories to tell about us. But I won't. It isn't even that I can't, I just won't. There are two sides to every story and I won't apologize because I've seen some real nutcases come through our doors. I've seen Nurse Practitioners explain to a patient that it's a total waste of money to do this procedure if they weren't even willing to try to improve their lifestyle; and I've seen patients take it all in, and look at the NP right in the eye and say that they were going on a cruise, or the holidays were coming, or that they just didn't want to. I've had patients to withold information about their health, which we go over in great detail, and then blow up when we tell them they can no longer receive treatment because we put their health first!! What I do want each and every patient to know is that we really did care about you as people. (Again...can't speak for all clinics, just mine). And the patients at my clinic know this to be fact because we greeted you by name when you came through the door, we inquired about your children, your husbands, the bad break ups you told us about, your jobs, your in-laws you hated...and yes, all of these things did apply to the care you received because stress attributes a great deal to weight gain!!! But mostly people, we cared, and we're devastated that the bonds that were created were broken over some financial...mess. We, as employees are NOT supposed to say anything to any media outlet concerning Fig, but there's no way that I can sit back and listen to people bash my job, or cheer at its demise knowing that there are 499 people devastated by the closing of its doors. Thank you.

my name is jacqueline donaby i went to the dissolve center in chesterfield mo, and what i joke that was. i paid 6,000 dollars to have my upper and lower abs done. they made me believe this pcdc would dissolve my fat cells, instead it made them grow.i started off with doing 12 set of injection once every two weeks which took three months. after that was done i went back and ask them why is it that my before photo i am smaller than the after photo. they then proceed to question my integrity by asking if i was pregnant or had thyroid issues. i had just went to the doctor and recieved a clean bill of health. they then told me they would start my process over and this should work. i wanted to believe so i did and again after another 3months i am still getting bigger. finally enough is enough and i wanted a full refund. they told me they were going to increase the dose and if that did not work then they would give me a refund. i told them they must be crazy to think i would go through getting 24 shots to my upper and lower abbs again for what know is going on 9mths. i just want my money back, i feel like i have been scammed. the sad part of it all is that i convinced other people to join me ( sister, neighbor) and it did not work for them either.

I am a former Fig Customer. I say former because they have closed all their centers as of December 2007. the only problem with Fig is that I had to stop my treatments due to the nodules and when I called to schedule an appointment...they were closed. In all, I paid $4000 and received 4 treatments. I know that employees lost their jobs but people lost some serious money. You can get another job. You can receive unemployment benefits. Former Customers cannot! I'm basically out of $4000. Not fair! We have no recourse. No way to get our money back!

My name is Mareesa, and I too went to the Chesterfield, MO FIG center. I paid $1,700 for upper abs only, and was receiving 24 shots in that area alone. I had approx 4 treatments. After multiple adjustments on the "medifast" program, which in my opinion is a big fat failure (I have never been so hungry and agitated in my life, with headaches and fatigue, due to lack of nourishment, so much so that my sweet husband said this procedure wasn't worth it if I was going to end up this tired and angry at my family all the time), not to mention the extreme swelling, bleeding and tenderness. On my last treatment, I was on my way home, and was in a terrible auto accident, when rushed to the hospital, my ER doctor said that my injection site looked worse than my other injuries, and that since I had bruised and broken ribs, I would need to be on an anti-inflammatory, however w/ the FIG injections you can not use an anti-inflammatory....Well, my ER Dr. called FIG...the call center would not patch her through to the office to speak to the nurse at FIG. The operator, said that if I were treated with the anti-inflammatory that FIG would not be responsible for my "lack of results"....It has been three months since the accident and the ribs have healed and the bruises are gone, but I still have the occasional itchy spot and hard nodule....no one at FIG has ever followed up why I missed my last appt......HMM....I wonder, I am sorry to those who have lost so much more money than I did, I am grateful for my family who stuck with me, and at the end of the day, I may still have my pudgy kangaroo pouch, that jiggles, but I can eat dinner w/ my family and know that regardless in the grand schemeof things, that kangaroo pouch doesn't make a bit of differenct if my family is upset and worried about the mood and pain I may be in.....

I was a former client of FIG in Georgia. I did not even get notice that FIG closed. In terms of your expeditious processing of refunds, wherer is mine? Why do I have to fight with Care Credit and run the risk of damaging my credit to get my money back for something that does work. I wasnt given the opportunity to see for myself if this works. What are your comments on these?

sbyee, You have to call Care Credit and dispute the cost. They will send you a form to fill out and send back. Make sure when you send it back that you send it certified. "PROOF" you need proof in everything you do and send to anybody. I paid 6,000 cash and finance the other 2,500. I now wish I had finance everything! I was in the office on Dec 6 for my 4th treament and they closed Dec 7. Also go to http://figbankruptcy.com/ and follow through to file a "PROOF OF CLAIM" there is a link on the website to get a blank form. AGAIN... send it certified. There's no gurantee's that any of us will get our money back BUT I feel better for at least trying. This is not the first time they filed Bankrupty either.. they did it under a differnt name. I have learn my lesson to always credit something so that I can dispute it and to never pay in full for any services that have not been rendered. Hope this helps.

dee97, see the comment I made to sybee,,, We may not get it back and at least I feel better trying!

I am so sorry to hear all the horror stories here. I wanted to share my experience for what its worth.... Now I had the injections over a 3 month period, not sure if it was them that was causing results or the diet i was on. I did the medifast shakes and the veggies, the 5+5+1 plan and I have to say not only was I NOT jungry I could barely get in all the food I was supposed to eat and the weight was literally MELTING off of me. The chocolate shakes were awesome and I would have 5 of them each day then 5 serving of vegetables then a lean and green (! lean meant, 2-3 servings veggies) for dinner. I was so full all of the time so full of energy and just felt healthier and more energetic. Yes I had swelling and soreness after the injections but it only lasted 24-48 hours and then nothing and I was losing weight. Also I financed mine through Care Credit and as soon as I heard of the bankrupcy I immediatly disputed the transaction. They have given me a full refund and it did take 90 days to process. But here's a tip, keep calling them and bugging them the more you bring your name to thier attention the faster you should see results. (That advice came from an attorney friend of mine) Good luck everyone! I know I was worried to death and am relieved I acted so fast.

I have had Lipo Dissolve treatments and so has a friend of mine. She saw results right away, and so did I, in the chin and neck area, well once I saw it worked I went back for more, I did my abs and so did my friend. I had no results and was not happy. She saw great results her in her abs and love handles, I did my upper and lower abs, it hurt for a few days WOW!! Not her?? I have a slow thyroid and her metablism is great, my thoughts are it's not for everyone. I felt like I was throwing my money down the drain, but I did something a couple of weeks ago and it has helped me. I went and had a deep tissue message I asked the therapist to work on my stomach, she did and to my surprise 2 days later I lost a couple of inches, then I started a diet, but I detoxed first, and lost another couple of inches. I have never lost that many inches in my stomach before, I think there are different routes for different folks. All in all I'm happy, I just started my back bra area after the 1st treatment I've noticed and difference already. Just wanted to share a story. I'll never do surgery, so this is a good option for me.

I went to the one in Chesterfield, MO also. And I have the SAME story. WOW.... can we say class action suit?

Did you get refunded from Care Credit company or through the bankrupcy claim. Who do I keep contacting to get my refund if you don't mind me asking. Thank you

Call Care Credit and they will send you a dispute letter to fill out with no problems...they have received a lot of calls by now. I just started the process. I had my last treatment with FIG on November 21 and they told me I had to wait 3 months to "make sure" the treatment didnt work because there could have been delayed results. I just found out last week that they are no longer around. I understand people are upset for not receiving all their treatments but be grateful. I had to go through 9 painful events just to end up gaining weight in areas I've never gained it and I may never see my "guarenteed refund".

Kimberly05, Care Credit did credit my account for the amount I charge. The only thing is I WISHED I had charged it all! I called Care Credit and they sent me a dispute form. I mailed it, only for them to tell me they didn't received it... So I got another one SENT IT CERTIFIED... It took about 30-45 days for them to credit my account for the amount charged. Good Luck let me know if I can be of any help. I'm out of $6,000 cash but I have filed my claim to the bakrupty office in St Louis. I proably wont get anything BUT at least I tried.

You can go through the dispute process with Care Credit but, if you're like me and it's been more than a year since you made your first purchase (just over a year for me, remember they said it never expired? unless they go bankrupt), you can't get jack back from Care Credit.

I ,also, was an RN working for FIG(The Woodlands, TX). I was completely destroyed when we were forced out of our jobs in December. I loved my job and was a personal body management specialist. Everything you are saying is completely true about our patients and their struggles with the weight. It is psycological thing thinking your fat is dissolving- therefore you can eat what you want. We did piss off alot of people who were not canidates for the procedure. If they would have rolled out the smartlipo soon enough and the additions to the body management we might still be in a job. Did you receive anything from the lawsuit? Back wages, etc?? I know a former patient who received the total amount she paid, but no one who formally worked there. Thanks!!

Liznatl, Your information was very helpful. Unfortunately, I'm really behind on this issue. I paid for six treatments in the buttocks area. I had great results but was experiencing some hardness in that area. They told me to wait a while and that my unused three treatments were good for a lifetime, whenever I decided to use them. I happened to pull my file today and was going to call tomorrow to make an appointment. It's hard for me to make phone calls from work so I was going to see if I could send an email from their website. And guess what...I won't be making an appointment. I went to the bankruptcy website you suggested. I was curious, have you had any luck or would it be a waste of time for me to persue a refund?

I completely agree. I am still waiting to hear from them as far as my refund goes.

Hi, I have read your comments. I am wondering if you have had any success.

if you could email me I need assistant on finding out what I need to do. I owe GE Care credit $3000.00 for treatments I never recieved. What should I do? Editor note - you can be reached by clicking on your username and reaching the private message link. We do not allow posting of private email addresses.

this is a forward email to you with directions:This is the email she sent me.... ooooopppps, I sent the message before I was done with it. So I got a letter in the mail that told me how to go about filing as part of the case. Apparently all claims have to be received by May 23, 2008. She needs to go to http://moeb.uscourts.gov/ch11_forms.htm or http://figbankrupticy.com and print out a "Proof of Claim Form." She needs to fill out the form and provide copies of documentation from LipoDissolve and the medical things she has had to do because of LipoDissolve and a letter explaining her claim to the money she is asking for. Also, if she happened to use Care Credit she needs to write them and tell them that she is not going to make any more payments for the treatment and why. They were very nice and did not make me continue to pay, but all the money she has already paid them will have to be claimed in the letter that she sends as part of the court case for LipoDissolve. But at least this way her credit won't be ruined. The case number is 08-40116-705....but I also have a piece of paper saying that the case number for the St. Louis branch specifically is 08-40122-A705. I just used the the first case number. Anyway it is a Chapter 11 bankruptcy proceeding and she needs to mail it to: Clerk of the Bankruptcy Court, Thomas F. Eagleton Federal Courthouse, 111 South Tenth Street, Fourth Floor, St.Louis, Missouri 63102. SHE NEEDS TO MAIL IT SO IT WILL GET THERE BEFORE MAY 23RD OR THEY DON'T HAVE TO COUNT HER CLAIM! So that's all I know about it. May sure you send your letter to lipo dissolve certified. Because they will act like they did not get it from what I hear. Hope this helps.

I had lipo dissove done by the company fig and can not get a refund if you could help me and let me know what you did that would be great my payments are going to be due next month and I never even had the whole service

I am in Atlanta and i had the same thing happen to me . I went in for a free consultation and now i own GEMoney Bank over 5000 dollars....I never had anything done i never even went back to that place after that consultation. and i am being sued for that money. But when i first got the bill in the mail i called and called but everybody told me the dame thing that they told you but i never got anyone to say that they would give me a refund..... The name of the company that was orginally sending me bills was Care Credit then after i didnt pay them they sent it to GE Money Bank now theat is who has filed a law suit against me through Mann Braken LLC.