Express vs Full treatmen

  • Notsure3406
  • 2 years ago

I had my work up with my ortho 2 months ago.  I received my trays 2 weeks ago and noticed that I'm on the express package with 9 trays.  I called the financial coordinator as they worked my payment plan up before receiving the case back.   Not only did my insurance pay about 2k dollars I paid 950 down with 175 for 15 months.  We I spoke with her she was shocked I would know I was an express case     It is right on your package.  Here is my problem.  I don't trust them now but if I finish the express case with out refinement they will refund the difference invisalign charges for express vs full line.  Is this standard procedure.  Should I be concerned and is the difference about a thousand dollars ?