Post to Forum

Bad reaction to MiXto SX laser treatment?

  • in the mix
  • 6 years ago

my doctor advises i do Mixto laser treatment for sun damage across my cheeks. i have read about bad reactions to mixto. are these true for most people? should the bad results be blamed on the doctor not the mixto procedure? thank you for your information!

Comments (66)

Sort by

I need to get some more information in order to possibly help you:
I group of photos from frontal, side, and 3/4 view would be very helpful.
In addition a list of what has been done to assist you giving dates and type of treatment.
It also seems that you may have had Fraxel in addition to Mixto?

Scars come in many varieties and treatment needs to be individualized. In addition the type of skin and your age as well as other drugs and especially hormones does make a difference as well as prior use of Acutane.
I would hope that you have already seen a plastic surgeon familiar with fractional CO2 lasers in your present area.
Dr. Mayl
Fort Lauderdale
  • Reply
Thank you very much, I will try to get as much info as I can. Wierdly, only one side of my face has reacted badly. My right side is fine. I have not had luck in finding an expert here in London. I have seen 2 Harley Street doctors but neither one of them could identify the problem. I have only had Mixto sx done. Once to whole face and second time(year later) to the damaged area. I had it done because of enlarged pores. I will try t find out the setting used for you and get some photos made up. I underwent a Roacutane treatment 3-4 years prior to that. I am 41. Thank you very much
I will keeep in touch
Sissy
  • Reply
We were amoung the first in the U.S. to add the Mixto to our group of lasers.
We have done over 200 treatments, most of them full face and partial neck resurfacing without a single scar. It replaced our Fraxel entirely in being more effective, usually with one treatment, as well as less painful.
However, like all lasers, the machine is like a race car - performance depends on the horsepower - but especially the experience of the driver and his support team.
Dr. Mayl
Fort Lauderdale
  • Reply
Have you had any negative experience and have you any ideas on how to stop the ongoing scarring? This has been going on for 2 years now and I have almost lost my sanity. The doctor claims she used the lowest setting.
  • Reply
I agree with jd1menke. I didn't do Mixto because I had a few wrinkle lines. I did because it started to affect my life. That kind of comments only make people feel guilty after going through the pain of corrective treatment. You don't know what others are going through to make such judgement.
  • Reply

jd1menke & Zhera, I really don't think Hines44 was intending to minimize what you are going through. When I read her remark I hear more of a "thanks for the warning" message coming through. By you guys sharing what has gone on you are helping people like her to be informed and that is such a wonderful & positive thing...I do wish that of course could have happened for you both as well, but think that you are both brave for sharing your stories so others can learn from them.

 

  • Reply
Thank you Megan for your understanding and for your possitive feedback! You understood my intent, I really didn't mean to sound insensitive by making them feel bad for what they did. My heart does go out to all thats had a bad experience, however; for Zhera to minimize my few wrinkles oppose to whatever she was going through with her own wrinkle issues is calling the pot kettal black! All these stories has helped me put things in perspective in terms of appreciating who I am inside & out. I feel bad for Zhera but it was her decision to do what she did but maybe if she didn't she would be better off and I'm sure if she was in my situation she would understand what I was trying to convey to the public! Thanks again Megan for your input! :))
  • Reply
Wondering why, with that mindset and bias, you are on a plastic surgery website at all, Your comments, after the fact, are insensitive and not helpful to those suffering and sharing.
  • Reply
To: jd1menke & Zhera...I'm not hear to make any judgements towards anyone! I'm like many others such as yourself was on this site to do a little research on lazer treatments and like I said it has helped me put things in perspective after reading about so many negative results! I can't help it if you and others have dove into fixing what problems you were struggling with how small or big it may have been and had negative results from it! If you or anyone else feels guilty about what you did it's your own damn fault, don't put the blaim on me I had nothing to do with your decision in getting in whatever you had fixed! All I was trying to do was thank people for sharing their thoughts! And yes, I might have been a little vain but then arent we ALL or you wouldn't be on here complaining about me!!!!!!
  • Reply
Again, I am deeply sorry to hear about all these horrible experiences but I feel so lucky to have been warned. I want to thank everyone for sharing their stories to help others to not make the same disastrous mistake! It has helped me put things in perspective about myself. Personally, I think plastic surgery or any kind of procedure done to the face or body to improve their looks should only be provided for the disfigured people that really need it and not to just anyone that just wants to enhanced their natural esthetics. Our society has become way too concerned about the outer appearance oppose to the inner qualities that should be more focused on. I should just be thankful for my great genes and not mess with what I was inherited. Like the saying goes…. Don’t mess with what’s not broken!!!!
  • Reply
Mixto sx ruined my life. I wanted to look pretty for my moving to the UK. 2 yeras later I cannot leave the house. Pores are bigger and are joined by lines. Some pores have melted together so have cratars again joined by lines. I also have fat loss in 1 cheek. I have anxiety and depression every day. Think again before paying for something that can ruin your life. Have a plain old facial instead.
  • Reply
I am so glad I found this site before having the mixto C02 Laser treatment done! I'm 44 and started to notice a few fine lines, pores seems to have gotten larger and some scars from picking my face removed but after hearing more negative comments about these different laser treatmnents I'm having second thoughts. I think I'm going to hold off on the decision I had made wanting to improve my skin. I can't imagine spending all my savings only to look worse than I started off with, that would be a nightmare and the worst part is not getting compensated! It would already be bad situation if you had paid for a great result and got none, however; it would be a disasterous situation if you ended up worse than you were!!!! My heart sincerely goes out to everyone that had the worst experience ever having laser treatment done on their face! Thank you so much for sharing your story, you have saved this person from having possible disasterous experience and I am the type that would not forget about this easily!!!!!
  • Reply
I got acne the same time everyone else does. Highschool. Never horrible but omnipresent and it left me with scars on cheeks and chin plus the ever present white heads on nose. I tried fraxel which was ok. Tried IPL which was OK until it permanently removed parts of my beard. Wouldn't you be surprised if at this point I admitted I was a woman. I'm not. I had a Mixto in February 2010 and wish I hadn't. It left me with big sections of my face that are giant scarred like white spots. Raised and uniformly white. Other sections which are mottled white and red. Oh and no improvement on my acne scars. It seems as though the laser could do wonders but alas for me it's been a disaster. The M.D. said he had used variable depth on deeper scars and had always had good results in the past. Now we have tried fraxel, IPL and dermarolling to "blend" in the disaster. 10 months later, it's still hard to look in the mirror. Disaster.
  • Reply
I am sorry Mixto didn't do you good. I did Mixto with a plastic surgeon. The first time he used a low power to "burn" my face. He increased the power on the 2nd and 3rd visit. I was told to take care of my face esp. the 1st 2 weeks after Mixto as my new skin would react towards sun UV. I am loving my new look now.

My doc did say that people responds to different laser treatment differently. Your doc should advice you on the best treatment for your skin condition.
  • Reply
I am 36 and have had this scar all over my face since I had skin infection when I was 17. the scars were deep and covered the whole of my face. I was adviced by my plastic surgeon to undergo 6 Cooltouch and 3 Mixto. At the advice of his nurse, I spread the mixto after every 2 cooltouch. The results were amazing. I am due for my 2nd Mixto (meaning I have done 4 cooltouch) and already my scar is 50% gone! My doctor earlier predicted it will only dissappear 60%. People commented that I look younger, a lot younger now. After doing the Mixto, you'll look like your kid had played his toy truck on your face, and the spot will stay there a long time. If it's not painful, you can rub your face gently using facial cotton dipped in moisturizing cream, cover your face with the cream first. The brown spots will dissappear slowly. You can go back to work after 3 days withoug scaring anyone. The spots around the mouth, near the nose, T-zone are will come off easily. I am having bleeding gum now. Had increase my Vit C intake and the bleeing stops. Don't know if it's connected to the treatment as according to the doc, the treatments encourages collagen to build up. So I am guessing I need the Vit C. Will ask him in next visit.
  • Reply
I'm not sure if I should be sorry that I had the Mixto CO2 laser. I had this procedure due four days ago. My doctor told me I could return to work by Monday. I think not. I would scare the trees. I look as though my face has been mauled and there is a clear, almost purple line from my chin down. Will this go away? Looking in the mirror is absolutely depressing and my face hurts something awful. Anyone else experience this?
  • Reply
With every passing month a new laser comes onto the market. It is now impossible to keep up with each development. Our policy has become that we will not bring a new laser into our practice unless the company allows us to use it for free for enough time to treat friends so that we quickly acquire an experience. We did not do this with the Fraxel and that turned out to be the worst investment we ever made. We found it painful, not very effective unless we did many treatments, etc. It now has been sold for a fraction of what we paid. The Mixto has been an entirely diffent esperience.
  • Reply
I think it is safe to say that all lasers that are used are in the toilet but our office has a fraxel and a repair.. very costly lasers to the Drs so many dont want to purchase them but we have had the most patient satisfaction. Any clinic or Dr promising that is raises your brows should be called out.. I think the repair is great for acne scars and yes it is painful so you need proper care in managing pain.. there are many options to manage the pain. Fraxel is great at reversing sun damage and is constantly improving their lasers and has merged with Thermage who is also coming out with exciting new lasers..
  • Reply
Yes! I wish I had stuck with my Fraxel as originally planned when I did my research, altho even that might have turned out less than I hoped for. Will never know. Can't afford it anymore unless I win the lotto. It's so funny! (One has to have humor ...) after submitting my description of my experience in the Titan/Genesis clinic, I was curious if they were still in business and went to their website. They don't advertise Genesis anymore -- they offer Fraxel! The one they talked me out of in favor of their stuff. Oy vay. But to be fair, they never said specifically that Genesis is better than Fraxel, but they certainly and intentionally lead me to believe that it could do similar things for less money. She even drew a diagram about the costs of Genesis and we compared it to the cost of what the dermatologist wanted fro Fraxel. Everything I said I wanted from Fraxel, the owner said Genesis would do. But their worst marketing was the deceptiveness about Titan. Clearly stated it was better than Thermage. Followed me to the parking lot with Titan literature. I thought the owner was just enthusiastic about the products, and I caught the excitment. Maybe she was. But she went overboard and then tried to hide behind a waiver and was very rude and negligent in not responding to my serious concerns. I also told this woman that the package I was buying for 3 treatments of Titan and Genesis was virtually my life's savings that I had been scrimping to repair my complexion that caused me distress and that would be all I could afford. At the end of my third session, when my skin was worse than when I started, she recommended that I come in for monthly treatments and she'd give me a $50 discount so that I would "only" be giving them an additional $450/mo after the $4000 I originally gave them. I'm not sure how this got posted on the Mixo/CO2 page. I should submit it on the Fraxel page, I guess. Thanks for your comments.
  • Reply
I was all set to start Fraxel treatments with a reputable dermatologist when I went to a Vancouver laser skin care clinic in Washington state for a second opinion. Unfortunately, I let myself be talked out of the Fraxel by the owner of the clinic who did not offer Fraxel but offered me Titan treatments in addition to Genesis laser treatments for only a few hundred dollars more than what the Fraxel alone would have been. She was comparing the potential Genesis results to the Fraxel and also adding Titan for tightening. I now wonder if she even knew what Fraxel was at the time since this was about 5 years ago. My problems were acne scars, large pores, broken capillaries (the dermatologist wanted to do IPL before Fraxel for this) and age-related sagging which I knew the Fraxel would not address. The clinic told me that Titan was better than Thermage which the owner said she had a lot of experience with. Wrinlkes and fine lines were not big issues for me, but I made a point of saying that I was interested in tightening mainly for my forehead because drooping skin there was really making my brows droop. I was scheduled to have 3 treatments of each process. Titan was painful, and I saw no tightening at all in the end. The Genesis did nothing visible, either, and the expensive skin care products I was told would be beneficial (Epionce) post-treatment actually caused my very oily, acne-prone skin to break out severely and cause more significant scars while I was paying $3200 to remove old ones. Perhaps the lasers themselves added to the acne flare-up, too, but I told the clinic that the Epionce seemed awfully emollient for my very oily skin, especially the sun screen they said I needed to use after treatments. A good hat would have probably been safer and not caused me to break out so much. The worst part was the deceit, tho. I think that some of these businesses think that because they get you to sign a waiver that absolves them if you see no results because the waiver states they do not guarantee results, they can tell you whatever they want to at the consultation to get your business and then say "too bad, you signed a waiver" if you have problems, but I do not believe that a waiver absolves intentional misrepresentations, negligence or fraud. As I said, I primarly wanted Titan to lift my brows. Immediately prior to the first Titan treatment at my first appointment, I reminded the owner of this and asked if the treatment could raise my brows too much so that I had "that surprised look" all the time which I wanted to avoid. (I was surprised all right at how the whole process evolved.) She reassured me that Titan would provide natural results and I wouldn't look artificial afterwards. But they never treated my forehead at all at the first session despite the fact that I paid them for it, reminded them the day of, and had advised them this was my primary reason for wanting Titan over and over during various conversations. In the excitement -- and pain -- of the day, I didn't realize until I got home that they never passed the Titan equipment over my forehead at all, only my lower face. Also, Titan was painful but I tried to intentionally tolerate more pain than was comfortable so that I could get the most bang for my buck because I was spending my life savings on these facial conditions that had bothered me for years. The tech even commented that they had never before been able to set the machine so high as I was tolerating, and the owner commented at how good my results would be as a result. Maybe she believed it, I don't know, but she was wrong. At the second treatment, when I reminded the very pleasant technician that they "forgot" to treat my forehead the first time, she told me that they did not forget at all. She told me that they intentionally avoid the forehead because they don't believe that Titan has any effect on that part of the face. That's not what the owner told me at my consultation or when I had subsequent conversations about it. The owner was in the room at the time that the tech told me that they deliberately avoided foreheads and overheard what we were saying. She came over and took over the conversation and told the tech that they would give me a "double treatment" of Titan on my forehead that day to make up for the one I didn't get the first time. I was kind of thinking that maybe the tech was wrong in what she told me. Just felt confused but already concerned about honesty, too. But I opted for givig them the benefit of the doubt that day. Later, when I realized how dissatisifed I was with the clinic's overall service (the staff was always very pleasant) I called the maker of the machine and talked to a technical expert who told me there was no such thing as a "double treatment." So, in effect, I only got 2 treatments, not the 3 I paid for. But at the time I was receiving the "double treatment" I thought they knew what they were doing and believed I was getting double the benefits. The owner did the double job herself with the tech watching, and it was apparent that the tech had never been trained to do foreheads at all because she kept asking the owner how to do them while she watched. I was slightly suspicious of their truthfulness at this point, but their pleasantness and professionalism on the surface made me think and hope that everything would turn out alright, and I decided to wait to see results and was still very excited and hopeful to do so. Personally, I also was not comfortable accusing them of fraud or anything like that, but it was difficult to reconcile the conversations I had with the tech versus the owner on at least 3 -- maybe more -- occasions before I cancelled the Fraxel in favor of what she had to offer. I was clearly expressing an interest in forehead tightening and made it clear that I was giving up the other office's Fraxel package because her clinic's package included forehead tightening. I told the Fraxel office why I was canceling with them, and they offered me a discount to stay with them and also gave me specific questions to ask the other clinic, which I did. The Titan/Genesis clinic's owner told me that it sounded like the Fraxel people were just trying to keep my business by saying their service was superior. Now that I think about, she never directly answered the question comparing Genesis to Fraxel, but her comment did lead me to believe that she was saying that Genesis was not inferior to Fraxel. I should have pushed it more; but, just on the human level, us consumers sometimes are not well versed enough to detect deception or aversion when we hear it. I wanted to believe her because she offered more results for the same money. So I had the double Titan treatment at my second session and went back for the third treatment session for a regular Titan treatment and my third Genesis treatment. In the meantime, I was still using the Epionce and my face was an oily mess with new acne and new scars. Severe. Then I waited for results and saw none. I probably would have overlooked the deceit I suspected about the Titan forehead treatments if I felt satisfied overall in general. But when I had nothing to show but new scars after spending $3200 plus several hundred more in products that they suggested would make the laser results better, I decided to contact them. I was extremely courteous in my letter and specifically questioned the Titan forehead issue. I got no response. So I sent a second friendly letter and got a reply from the owner that said that I should come back for them to see my results and that they would give me a third Titan treatment just on my forehead. So I contacted the Titan company again and was told that the length of time that had elapsed while I was waiting to see results was too long for another single Titan treatment to be of any use because they have to be spaced just so. The Titan people also denied that their machine is ineffective on foreheads. (I talked to all companies involved in the lasers and Epionce and saw that none were too happy to talk to me when they realized my dissatisfaction with one of their operators, so I posed the questions as just general inquires so I could get info.) So, in addition to apparently deceiving me about Titan forehead treatments to begin with even though I made it very clear this was my main area of interset regarding Titan tightening (even moments before my first laser treatment) they were now apparently trying to deceive me again by allowing me to make the 6-hour round trip to their office for another treatment that would be useless due to elapse of time. Unless they didn't know the time element themselves, but certainly they should if they are in the laser business. So I wrote another letter this time which was still civil but less friendly than the first two which were extremely pleasant because I wanted to give them the benefit of the doubt as people. I asked for a refund due to their inappropriateness and lack of accuracy (if not outright lack of truthfulness) which I pointed out in detail. I never heard from them again despite contacting them in writing numerous times. Probably a dozen times. Certified letter. Some of them asked for a refund of the products I still had, too, which they said they would do when I bought them if I was dissatisfied, but they never addressed that, either. I would have been satisifed if they just found a way to give me a proportional refund of the Titan treatment pertaining to the forehead, but they offered me nothing but a useless treatment. I believe in the first letter they alluded to the waiver which I signed that said the results were not guaranteed. I was not contesting the results, or lack thereof. I was contesting the lack of truthfulness. The owner seemed like a nice person to me. Perhaps her business ambitions lead her to do things on the fly that she might not have if she had thought about it better; nevertheless, I was the one who was injured (new scars), deceived and deprived of the funds it took me a long to save. I also think the clinic was newly opened, so perhaps I also suffered from their lack of experience. But I think I should have been compensated for that -- not ignored and lied to. The first letter I wrote was ignored. The second one was replied to with more deception to cover the first one. And the rest of the many letters were again ignored. In the meantime, we had very extreme health emergencies in the household which made it clear that I probably would never again afford any skin rejuvenation treatments. So I went to the Better Business Burean to try to mediate the return of some of my money. The skin care clinic did finally respond when the BBB got involved. But they again lied. Their response said that I was badgering them with numerous contacts so they finally had to stop responding to me. In reality, they never responded to anything other than my second letter (which was really just a friendly reminder that I was waiting for a reply to the first one)and that brief reply just said they had been too busy to answer me earlier, and that they were completely unaware that I only had 2 Titan treatments (not true because the tech and the onwer had a big discussion about it while the owner gave me my fake "double treatment") and that they would treat my forehead alone (months later which was useless)if I would make another 6-hour round trip drive to their office. I seriously considered suing them myself either in Small Claims but the total amount involved was enough for me to do so in a higher court as well, and I felt I could represent myself since I had some experience typing pleadings and knew a little about filing motions and such. The effort seemed worth trying to get back the over $4000 I spent in the office and maybe some damages from a higher court if I chose that instead of Small Claims. However, this would have to take place in the county where the business was located, which was that 6-hour away place, so due to the health issues in the family, I just had to let it go because we were having everything from dialysis, organ transplants, heart surgeries and a stroke and life was crazy enough without filing a lawsuit on the other side of the state. If it weren't for that, I would have based on their behavior which I easily would have forgiven had they tried to correct it in any way. But after reading some of the posts on this site, I decided to share this story to warn other consumers to beware. I would recommend having laser treatments in doctors' offices only and not in a laser skin care clinics like the one I went to in Vancouver, which seemed very professional on the surface, but their behavior towards me was anything but. I don't know if the owner started out to intentionally deceive me or was just too rambunctious in trying to build her business, but they certainly did intentionally lie to me and the BBB as we went along. I came out the loser no matter what, but I hope that the clinic at least learned to treat future clients with more respect and honesty by me pursuing them as I did. I never did see any tightening from Titan and no improvement from Genesis. Was this the lasers or the operators? I don't know for sure. But they also treated me for broken capillares with a separate device (part of Genesis, I believe) and at each of my 3 sessions, they always did this last. I saw very little improvement from that, either, and as I pointed out to them in my complaints, I think it was a bad idea for the owner to treat me after the Titan and Genesis were already complete because by then my face was beet red so the capillaries just blended in with all that redness so were never treated properly because they weren't visible in all that redness. Again, I suspect inexperience was a factor, but I shouldn't have to pay for the inexperience, and I should have been compensated for their other "mistakes" too. The statue of limitations has now expired so I can no longer ask the courts for remedy now that the other health issues have settled down after over 3 years, but please be aware that when they try to give you that "you signed a waiver" excuse, trying to make you think you have no recourse, it's not true. You do not waive away your right to be treated with a lack of fraudulent behavior by signing a statement that says results are not guaranteed. If money is no object to you, then it's no great loss if you invest in a clinic and get no results. But it was my life's savings and my skin was actually worse afterwards. Live and learn ...I hope they did to. I was treated horribly.
  • Reply
I forgot to add about my laser debacle above that at my consultation the owner advised me that she personally had extensive experience working with lasers, particularly Thermage, which she did not like because she hated the pain she was causing on her clients. But I think the Titan and Genesis lasers that I was treated with were new to her. At the consultation, I got the impression that she would personally be treating my skin from the way she stressed her experiecne, but when I went for my first treatment, a young tech did the work on me. I noticed that the young tech, who was extremely pleasant and attractive which was good advertisement for the clinic, had a much gentler hand with the equipment than the owner did. When the owner personally gave me a "double treatment" of Titan on my forehead because the tech had never done foreheads, I noticed that the owner with laser experience pushed the device into my face much more firmly than the tech did. The tech did most of the work overall, however Maybe that is why I got no results? Buyer beware. I wish I had spoken up when all these discrepancies arose, but the tendency is to think that "the professionals" must know what they are doing.
  • Reply
Firstly, you can assume the FDA clearance is usually more about safety than about effectiveness when it comes to lasers. Secondly, a "horrible result" needs to be better defined. Was it lack of effectiveness,pigmentation, etc.? Unfortunately results claimed are more a question of ethics rather than legality.
  • Reply
Wow, how refreshing, thanks so much for your reply. I wonder what the criteria are for safety, considering it gives one such a burn, and even the FDA doesn't know if there will be long-term cancerous effects, no? And as far as "results claimed" being a matter of ethics rather than legality, what about "false advertising?" When I say horrible results...it has been one month and I have worse texture, brown spots, pore size, and lines than before, and the tiny acne scars on my right cheek are bigger, or deeper, I'm not sure which. Not to mention acne, which hopefully is just from left over dead skin form the procedure clogging my pores (I have been trying to gently exfoliate but the peeling stage is long over). I've been very gentle with my skin, worn sunscreen, etc., and I'm very scared that I will "stay" this way or even get worse. I am 37 with very fair skin and freckles. Aside from the small acne scars, my skin looked great for my age...now I look older than my age. The technician (I went to a cosmetic surgeons office on purpose, but I never even met the doctor) said she used a "medium" setting, not their lowest, not their highest. Sorry I can't be more specific. Have you ever seen this happen? I called the office that performed the procedure and they said I am probably just still in the healing stage, taking longer than most people. But I was told that after 4 days I would be "thrilled." Ha. I'm not looking to sue anyone (like the laser manufacturer...the office just doesn't know any better), I just want the truth. And if the truth isn't what I want to hear, then I need to know what to try to do about it. But... definitely no more lasers for me!
  • Reply
Hi The rash took 3 days, and then most of it washed off. I am now further along the line and do not see a difference to be honest. Yes, I see a difference but in my wallet...Maybe you have to be very wrinkly to see results? Also I have bags under my eyes, which I first did not have. My face still is reddish. I hope that it will improve as promised. My skin reddens more quickly too which I never had a problem with. The other day I had a couple of strong cocktails and afterwards I became bright red with big red spots on my throat and my facial skin felt very hot and burning. Never never had this before. I had to go home because I looked like a traffic light.
  • Reply
Oh do not use steriod cream, bad bad. Use the antibiotic ointment.
  • Reply