Why is it so hard to learn about Lipozap?

Tom at RealSelf on 30 Apr 2008 at 12:34pm
Why is it so hard to learn about Lipozap?

Technology combination is muddying the waters in the aesthetics market, such that consumers often get left in the dark on whether a cosmetic procedure is safe and effective.

Dr. Robert Singer, a La Jolla-based plastic surgeon and member of the American Society for Aesthetic Plastic Surgery pointed out to me that there are an increasing number of over-hyped technologies that claim a benefit, without valid evidence of reliability of benefit, if any. "There will be additional combinations of technologies that claim significant results, although each of the individual technologies were failures in achieving what they previously claimed they could produce."

The lack of transparency by some firms offering these new body slimming or skin rejuvenating technologies represents a formidable challenge to consumers who simply want the facts. 

Let's explore a cosmetic treatment offered in California called Lipozap. Up until recently our team hadn't heard of Lipozap, but added it to RealSelf.com after receiving several comments about the body slimming treatment. 

This week a reader described the post-procedure pain in heart wrenching detail. Lady2soothe writes that her Lipozap caused:

little pain during the actual  procedure, but, I was in so much pain on the way to the parking lot I felt as  though I might pass out and seriously considered calling the paramedics. By  the time I got home the tears were rolling down my cheeks. I stayed on my  couch for 3 days, trips to the bathroom were my only exercise, as I couldn’t  even bare eating. It was agony. The uncontrollable spasms in my legs curled my  toes and made my right shoulder ache.

This inspired me to get more information on Lipozap.  Searching google for Lipozap lead me to Lipozap.com, a dead site

What is lipozap? The lipozap website isnt helpful

So I called the Lipozap number and found out that it's a "laser lipolysis procedure" that doesn't require vacuuming typical of traditional liposuction. They told me Lipozap is FDA approved (October 06), leads to permanent fat removal, and is appropriate for someone who has a BMI below 31. Sounds great, right? So to learn more I was referred to their other website, lasershaping.com.  This site offers no explanation of the technology...more promises and proclamations.

In a Lipozap review a RealSelf member described Lipozap as another name for smart lipo. Yet, when I asked the company, the response was "Not sure its the same.  Lipozap could be the same as smart lipo if smart lipo is laser lipolysis"  Huh? 

Our editors have created this Lipozap description which differs from the Laser Shaping Clinic representative:

LipoZap is a body fat reduction treatment. LipoZap treatment combines fat-dissolving injections like Lipodissolve with massage, infrared heat, and radiofrequency wave therapy to break down fat cells.

This description is similar to that provided in this Ripoff Report (send me a note if you know the answer!).

After another hour of futility, digging for details that included the FDA website, I gave up.

This begs the question, if providers of services like Lipozap share limited information--essentially ignoring consumer demand for facts and greater transparency--should we conclude they're hiding something?

Comments (45)

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Sharon at RealSelf (Community Manager - 4,028 posts) 30 Apr 2008
The first time I heard about LipoZap was when someone asked, "Are there any class action lawsuits regarding LipoZap?" Never a good sign...
Lily115 (7 posts) 10 May 2008
I started my lipozap procedure (offered by Medaesthetica) back in June of 2007 and ended it on February 2008. I paid $4000 for this procedure that targeted my saddlebag, banana roll, inner thigh and love handles. Each procedure was slightly painful but the actual pain was living with bruises and swollen areas for 3 weeks before the next excruciating session. Lipozap promises that there is hardly any downtime but that is far from the truth. They forget to say how hard it is to go to work and sit on the swollen areas all day and have to deal with oversized swollen thighs and covering them up. They forget to mention that you will feel like crap and therefore not go out for a very long time. I was supposed to finish my whole procedure but instead asked them to change my last two sessions to velasmooth for I could not take it any further. During the 8 months traveling back and forth to Medaesthetica, I had decided to improve my eating habits and joined the gym to get better results. My last visit to Lipozap was for measurements and I found out that I was exactly the same size as when I first started except now I have nudgels, bruises, wiggly or loose skin and $4000 short. The nurse and chief staff suggested that I write an email to the corporate regarding this matter. She stated that it is highly unusual for the procedure not to make any improvements and that the review board will examine my photos and measurements for possible reimbursement or exchange for other services. The following day I got an email from Client Services with a list of things for me to fill out so they can contact me after they review my case. They said it will take about 4-6 weeks for them to get back to me but it has been more than 2 months and I have not heard back from them. I've sent them repeated emails inquiring the status of my review but not a single call or email has been returned. I am so dissappointed and will like to kick myself in the a** for listening to false radio advertisements like Lipozap sent. Meanwhile, I have increased my excercise routine to 4-5 times a week to get rid of these nudgels but they don't seem to go away and also added alot more veggies and fruits to my diet. I will never recommend this procedure to anyone. It was a waste of my time and I feel bad for all those like myself who got fooled into this "miracle" solution. I really hope everyone who had this procedure done will step up and file a lawsuit against them before they close their doors and open another medical spa under a different name.
PHIL (1 post) 11 Jun 2008
Although I have never undergone any treatments for any procedure and only making a visit for an initial consultation. Lipozap now has $ 5200 for doing abosolutely nothing. I cancel my procedure, which was to cost $ 4200 after I discovered the charges and told, I would have to pay for lab work etc. etc. We need to do something together about this... phil
Flor (1 post) 15 Jul 2008
I read your e-mail and agree that we need to do something together. MedAesthetica Medical Group, Inc. no longer exist and lots of people are left hanging with the rip off treatment.
Lady2Soothe (13 posts) 16 Jul 2008
Okay ladies (and maybe some gentlemen out there too) CLASS ACTION LAWSUIT Attorney Kathryn L. Anderson 415-901-0514 Office 415-901-0515 FAX Kathyrn is a super nice lady and is totally willing to help all who call her. And please DO call her ASAP, she is taking notes and placing your name on the Class Action List. She's interested in any information you're willing to share. The suit was filed with LA County Court this week. If you e-mail me I will be HAPPY to send you a copy of the action. Good Luck to all of us!
Laurie Tadros (5 posts) 16 Jul 2008
Today I called Medaesthetica to ask for my money back, but instead got a message that said that they were no longer in business. I financed $4200, in which I still owe $2800 did several treatments starting in Nov 07 and still had one more to go and 8 velasmooth treatments. I could not bring myself to do the last treatment as the thought of going through the ordeal makes me sick to my stomach. I wanted to wait several weeks to see if the treaments themselves did any good at all and as it turns out, I'm actually bigger in the areas they worked on then I was before they began. I have purple spots in certain areas that they said might fade in time. I look far worse than before I began and the worst part is I still have to make payments to CareCredit whom I still owe $2800. Is there a way to get my money back or so that I am not responsible for paying off the rest of my treatments??
Lady2Soothe (13 posts) 16 Jul 2008
I spoke out of turn by offering to e-mail copies. If you contact Kathryn she’ll be HAPPY to send you a copy of the action. Class Action Lawsuit. Attorney Kathryn L. Anderson 415-901-0514 Office 415-901-0515 FAX Kathyrn is a super nice lady and is totally willing to help all who call her. And please DO call her ASAP, she is taking notes and placing your name on the Class Action List. She's interested in any information you're willing to share. The suit was filed with LA County Court this week.
Jonathan (1 post) 24 Jul 2008
We do need to do something. They billed me for procedures that did not even happen. I got billed through Care Credit, and they billed me. Now I have to send and resend letters to dispute my bills. This is insane, and we should do something here.
Cheekie47 (1 post) 14 Aug 2008

Do you think it's too late to add my name on the list???? I left her a message to call me back!!

f (unregistered guest) 18 Aug 2008

It is not too late. She will help you. Do it ASAP. F

Lily115 (7 posts) 18 Aug 2008
I did several searches online for this attorney but unfortunately I haven't been able to find anything on her. Since so many people have already gone through this tough situation, I wanted to make sure that everyone including myself will be sharing our story with a legit lawyer who is properly accredited to take care of this types of matters. Does anyone have any additional information regarding this class-action lawsuit and the lawyer who will be handling the case?
Maria Irene Guerrero (3 posts) 20 Aug 2008

Please give me a call I was also a victim of LipoZap I have all of my documents and can give more detailed information. I was going to the Huntington Beach Office. My phone number is {edited contact information}

 

<strong>Editor note:</strong> You must be contacted privately to receive the information you requested. This requires free registration for an account.

Lady2Soothe (13 posts) 21 Aug 2008

Yes she legit.  She's working with a California Bar accredited Attorney in Burbank who did the filing. I have a copy of the Class Action Lawsuit filed with Los Angeles Superior Court.  Call her, tell her your story and ask that she include you in the suit.  Also ask her for a copy of the paperwork. She's really nice and very helpful, she'll be happy to answer all of your questions.

Lily115 (7 posts) 27 Aug 2008
Hello Lady2Soothe, I left her a message last week and she has not called me back. You mentioned that you had a copy of the class action lawsuit, do you mind forwarding a copy to me? Thank you for all your help.
Lady2Soothe (13 posts) 30 Aug 2008
Sorry but I don't feel it would be in my best interest to forward a copy of the Class Action Lawsuit to you. I suggest you call personally and leave an additional message, she will get back to you.
Lisa Francey (1 post) 3 Sep 2008
I had much of the same reaction that you did. I paid $3,000. for my procedures. I had one session left and could not bring my self to go back. I saw no change in my body. When I called today to see if I could get some kind of refund I found the previous numbers to be disconnected! Do you know if there is a class action law-suit?
Lily115 (7 posts) 5 Sep 2008
Hello Lady2Soothe, I just wanted to apologize for my last comment but it was not my intentions to offend you in any way. I really appreciate your feedback as well as your interest in making sure all of us have someone to talk to in regards to this lawsuit. I already left the lawyer few messages about 2 weeks ago and she still has not call me back. Well, thank you again for sharing your story with us.
Laurie Tadros (5 posts) 5 Sep 2008
I just got a call from Kathryn this week asking me my information and to fax her any paperwork I got from MED Aesthetica. She says she has talked to over 125 people so far and counting. You could help her by getting your paperwork together, perhaps even typing up a brief synopsis of when you started with them, what you paid and to who, did you finish etc. and fax all to her at 415-901-0515. I am faxing her my paperwork today. She also stated that the class action lawsuit is to only get money back paid for the treatment. If CareCredit returns any or all of the money, to you once you dispute a claim, then you would not be eligible on the class action lawsuit for the amount received. Class action lawsuits cannot go for pain and suffering only the false claim of the procedure as being Federally approved and that it worked or if you paid for something and didn't get the treatments. Apparently, Med Aesthetica or whatever they call themselves now have turned this over to their insurance company to settle. Could be a good thing. Kathryn also said that Carecredit is starting to work with client to return money. When we tried calling last night, you couldn't talk to a person, just ask for a dispute form to be sent to your address. If anyone knows of a better way to get the money back, please let me know.
Maria Irene Guerrero (3 posts) 5 Sep 2008
Thank you for this great information I am sure everyone really appreacites it. I am glad that you are having a little more luck than some of us. I will try calling CareCredit today to see what they can do for me. Thank You
Lily115 (7 posts) 5 Sep 2008
Hi Laurie, I went ahead and left another message for Kathryn today. The problem I am having is that I already paid off Care credit in full since last year so I my only hope now is that their insurance company can settle my case. Thank you for your feedback.
Laurie Tadros (5 posts) 6 Sep 2008
Lilly115, I would still gather your information, hopefully you have it still, the package they gave us when we signed up for the service. If not, you might have to find something that shows you paid for the service. Cancelled check, credit card statement, anything. I would think to actually get any money as part of the class action lawsuit, each person that Kathryn represents would have to prove that they were a client of MED Aesthetica and that you had the LipoZap service or at least paid for it. Kathryn will still want to talk to you, but she's gathering data for the case. She she did tell me on the phone that she hasn't been reading this blog, so not sure what we've been talking about, she has just been doing phone interview with those of us contacting her and she's asking that we fax her any informatipon that we got from MEDAesthetica. Because you haven't actually talked to her yet, you might want to put your story on paper and fax that as well.
Lady2Soothe (13 posts) 8 Sep 2008
None taken. I just felt it would be in the best if everyone contacted her individually for the paperwork because she'll need all of our stories to make the case as solid as possible. Also to be quite frank, I've gotten a few requests I now know to be bogus from LipoZap Staff & I don't want to jeopardize my chance of getting a refund.
Lily115 (7 posts) 24 Oct 2008
Laurie, Just wanted to thank you for referring Kathryn to all of us. I spoke with her last week and she walked me through the case she's putting together. She was very helpful and very nice. Thank you once again. =)
Joy Purchase (1 post) 9 Mar 2009
thank you for the info. I've been trying to find information on this since last year. They still owe me $1,000. This procedure didn't help and advanced me into some pretty bad arthitis! They told me the shots had nothing to do with it! Strange, I was in pretty good shape before they started their shots!
bcocktail (1 post) 28 May 2008
The reason why it is difficult to gather any information LIPOZAP is simple. They are now operating under the name "Laser Shaping Centers" offering another fat reduction treatment that is minimally invasive and they are no longer trying to push their injectable procedure due to numerous problems with the thousands of patients they treated. Look up lasershaping.com and you'll find the company making an attempt to conceal their true identity. They other company name is Aesthetic Network Associates, which changed from MedAesthetica when the company's doctor was able to fool another investor into coming on board. Alina Abkar on the picture of laser shaping center's website is actually the former Vice president of the company, she has recently resigned, most likely to join the company's doctor in starting up another new company. Michael Goldstein did a t.v. news segment featuring lipozap on local LA t.v. This bad press, including floating rumors of class action lawsuits, caused this company to steer towards another direction and hide their identity. Its hard to keep up with this company and all its changes, they just laid off over 40+ clinical staff due to the fact they weren't doing well in this business. Another sign that people are better off researching doctors who have been in the business for many years with a solid reputation.

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