Fig.com dissolves

Tom at RealSelf on 10 Dec 2007 at 6:11pm
Fig.com dissolves

The largest chain of Lipodissolve clinics is out of business according to the St. Louis Business Journal.  Fig Advanced Lipodissolve halted operations this past weekend. The journal explains: 

Several employees said they were told at the end of the work day Dec. 7 that the company was closing down. Workers were instructed to pack their belongings and leave their offices. Fig. had more than 500 employees nationwide, including 126 at its corporate office here.
Calls to Fig.'s Maryland Heights headquarters were not answered. Neither Chief Executive Rob Semaan nor Chris Dornfeld, head of business development, could be reached Monday morning for comment. Spokeswoman Katie Rees is no longer listed in the company's voicemail directory. Source

For myself, the oddest part of this story is that I just had a conference call with Fig executives last Thursday.  Chris Dornfield skipped the planned call (should have been a warning to me).  The purpose was to get Fig on the path toward increasing their transparency to the RealSelf audience after being caught posting fake reviews on RealSelf.  Fig showed significant interest in having the Fig professionals appear in RealSelf Answers.  They spoke cheerfully about the company moving to add Smartlipo along with plastic surgeons to each office. 

I'm annoyed that the Fig guys blew hours of my time on a silly exercise.  But I'm more concerned about Fig customers who've sought Fig refunds and already made lipodissolve treatment deposits. That money is likely long gone.

Prove me wrong Fig guys.


 

Update (Dec 07): Now Fig's east coast competitor Medsculpt has declared bankruptcy.  More about the Medsculpt bankruptcy described by our members.

Comments (22)

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Marilyn Denham (unregistered guest) 27 Dec 2007
At my last appointment I said "it is not working for me I would like a refund" & " I am not happy with all these lumps". I was told I didn't give it enought time, do 6 more treatments. So where do I go from here?????
Tom at RealSelf (Community Manager - 606 posts) 31 Dec 2007
Other readers have posted here about Fig refunds as well as here. Best of luck, Tom
Maureen Larson (7 posts) 2 Jun 2008
What can be done about this rip off? Any ideas?
stephanie davis (unregistered guest) 28 Dec 2007
i want to know are the doors closes for good. I got the whole package. I need to know what fig is going to do. I put mylife in your hands. what about these treatments in my body. Is something bad going to happen to me? I need to no. Ijust wanted to feel good about mtself. I was told iwas doing great. Iam very sad an worried. I dont want to die.
RC (unregistered guest) 30 Dec 2007
Hey.... I was promised a refund of $6,000 back in September and it never happened. Both Rob and Chris are sitting pretty on our money and probably off on a new shady adventure to con a new set of people out of their money. Ahhh..... business tactics in America, gotta love it.
Texasnative (11 posts) 2 Jan 2008
As far as I know from seeing a FIG contract, the fine print says that you must maintain your body weight and that it is Fig's discretion on whether or not you got results. If they were still open, that translates to "you're not going to get your refund." It sounds bad, but unless it's a fluke, a client will never get a refund on aesthetics procedures, especially after services have been rendered from Fig or any other doctor. Who is the one that says there are results? The doc or the client? That's why refunds or guarantees in the aesthetic sector are just ridiculous.
brichard (unregistered guest) 4 Jan 2008
I have paid 6000.00 to fig for uppers, lowers and loves. I have filed a dispute with Care Credit because I only got 5 lower, 3 upper and 2 love treatments thus far. This sucks. I am in too much money to lose it. My husband on the other had is upset as well b/c he gave me his 100% support and now we may be out of money. Anyone with information please email me at {edited} Let's also keep each other updated so we can all get past this. Editor note: you must join RealSelf so you can be contacted privately. This requires free registration for an account. When registering you must opt-in to receiving private contacts (a check box).
Krystal Bean (1 post) 9 Jul 2008
I have never actually PAID anything yet... but I have $4800 on carecredit that I 'owe'. I only got 2 treatments and do not feel like I am liable for all this money, and no one, not even the court or the bankrupcy place has answers for me. does ANYONE know what I can do?
Robin Johnson (unregistered guest) 5 Jan 2008
I started treatment in October and have only had two of the twelve treatments that I paid for, I definitely don't have the money to blow. If there's anyone out there with possible solutions for this negligent behavior, I would love some input. I remember signing a form confirming the dedication of twelve treatments, I want to know how can twelve be issued when the company is out of money...I would greatly appreciate being kept informed, because I too am a victim.
Tony Fortner (unregistered guest) 27 Jan 2008
I'm actually looking to add a nurse to my staff in Frisco, TX. We have assumed some of the FIG clients who lost their money and have given them discounts on services at Sona Medspa. If there are any former FIG nurses out there who are looking for work, please contact me via {edited}. Maybe we can help each other out. Editor note: you must join RealSelf so you can be contacted privately. This requires free registration for an account. When registering you must opt-in to receiving private contacts (a check box).
Dorothy Quinn (unregistered guest) 30 Jan 2008
I to am waiting to hear back from Care Credit. I went to Fig and didn't finish the treatments, and I am also experiencing lumps and pain in my abdomen. I am a colletor for credit cards, I collect on accounts that are 6 months past due. Who I collect for doesn't really care what happened to you as far as a dipute, once they give the Company the money you owe it. So knowing this I'm not hopeful at all of getting a refund.
Maureen Larson (7 posts) 28 May 2008
What can be done about this problem? Any suggestions?
Nylda Sublasky (1 post) 13 Jun 2008
I my case I reported them to the BBB (Better Business Bureal) and the Atorney General . They did get refund the money but what about the physical and emotional damage they cause. I like others where lied to and convinced that this was the alternative to surgery. The first consultant along with the staff nurse I met with told me she had it done and it works. Pictures where shown and the video explained what the procedure was all about how safe and rewarding it was going to be. I actually today spoke to a atorney today and he said that a class action suite would need to be done in order to abtain any addtional money. If I decide to do this it would take alot of time a money that I don't have. So I would watch out for any class action suite that might happen if they win very body will be entitle to what ever is left of this pethetic so called company. For those of you that filled out the PROFF OF CLAIM form you could amend to that if the time limit has not exceeded and add to the amount for the pain and suffering. Before I did Prof of claim, I did not know that. So I am going to look into that very soon here. Well good luck to us. And good riddens to them.
joe bob (1 post) 29 Aug 2008
hi my name is melanie i read on your dill how bbb & atorny genarl helped you. you know i had faxed a copy of a note from my doc's office to them like they said to get out of my contract next thing i know is in jan. i was told that fig went belly up. now i get calls from some law office telling me how i need to pay. I got one treatment in southlake,tx had real bad head ach, has two black outs. I dont care about the refund i just want the herrasing call to stop.
Charlie Marshall (1 post) 2 Jul 2008
I started the progrom in August of 2007. I went for treatments in September, skipped October, went in November and was scheduled for a treatment on December 7, 2007. When I arrived the locksmith man was changing the lock on the door. I only skipped October, because I was told that if you have some knots (fat balls that have to be dissolved) you need not to come. I was getting my lower stomach treated first and doing the nutritional part of the program. Next month I will have paid a year for treatments that I only receive for three months. I did not want to not pay Care Credit. I misplaced the letter that stated that there was another doctor in Houston that would do the treatments for a $75.00 office visit. I did see good results.
Judith Portillo Villescas (2 posts) 8 Jul 2008
I bought a package for $ 2,500.00 back in Augost of 2007, and I got this package at the office of Scottsdale Arizona, and I only receive 3 treatments and I transfer to the office on Dallas Tx. 7700 West Northwest Hwy. Suite 640 Dallas Texas 75225 and I only receive 1 treatment at this address. I had an appointment on December 20th. of 07 but when I call to reasure my appointment I found out that the office was close, due to bankcrupci, there for I need to know how to I get a hold of anybody there or that can help cause I do need a refund, as you can see it is alot of money for a treatment that they could not finish...If you don't mind give me a call at {edited contact information} or you can email me back. Thanks Judith Portillo Villescas Editor note: You must join RealSelf in order to be contacted privately. This requires free registration for an account. When registering you must opt-in to receiving private contacts (a check box).
jill carral (1 post) 1 Sep 2008
I also started treatment in 07 at the scottsdale office. after 6 treatmente i told then that it wasent working for me the nurse said you need to do 9 treaments for it to work or to get your refund at 9 treatments they said you need to do 12 treatments for results or get a refund when I went back for my next appt doors were locked. I never heard a thing from fig. I have put off filing for a refund untill now. Am I to late? what can I do?I need help.
Maureen Larson (7 posts) 2 Sep 2008
What can be done about this problem we all have?
Judith Portillo Villescas (2 posts) 2 Sep 2008
IM NOT ASKING FOR INFORMATION I ONLY WANT MY MONEY BACK I DONT RECIVE ANY ANWER FROM YOU GUYS YAT
Maureen Larson (7 posts) 3 Sep 2008
can anyone help?
Hate it (unregistered guest) 3 Jul 2009
I got the procedure done and it is a year later and my stomach is lumpy and it hurts to wear a belt or to press on my stomache. And it seems like my area accumalated more fat in the area where it was removed. Rip OFF!!!!!! just work out it will cost you less! i paid 6000 for nothing!
BBJ (1 post) 18 Aug 2010

i went to fig back in 2008 and lost over50lbs and they told me it would not come bk and it did not they help me and i tell all the people i can about the program if you follow the program i know it works i was proof and it was told it would not come back and it has not come back i can not belive this at all i feel like it was a healther way to lose weight and im very happy with my results with the program. as a matter of fact i was telling my superviser about this and went on here this is when i seen all the results on here i was so surprised about this i feel like if you follow this it will work and it is the healthest way to lose the weight. i am all for this program. thanks betty bancroft


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