Dermitage free trial and the meaning of free
Beauty in Seattle on Dec 17, 2007
Was thinking about requesting free sample of Dermitage Instant Lifting Creme when after a Google search of "dermitage," I encountered plenty of posts complaining about Dermitage's meaning of "free". That is, customers complained they were charged $69 after the free trial ended.
In the world of social media transparency, free trials that end with an automatic credit card charge are perhaps a thing of the past. Or, at the very least, company's will be forced into moving fast to satisfy the customer. This was my experience with the Consumer Reports health newsletter (they quickly reversed charges).
Funny enough, I also noted Dermitage's announcement about venturing into a more social media inspired website.
"We want to leverage this communication channel to provide detailed ingredient formation and clinical study data explaining how and why our products work so effectively."
Careful what you ask for!
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Comment on this
unregistered guest
15 Jan 2008
I received my free trial and need to know what is the cut off date if i decide not to keep it? please advise.
unregistered guest
30 Jan 2008
Hi... the free trial is 14 days. You have to call to cancel within that time frame to not be billed. You may have to return the sample, even if partially used.
unregistered guest
21 Feb 2008
My credit card was billed for the shipping charges on 1/31/08, although the product was not shipped until 2/5/08. It arrived here on 2/12. After having the product for 8 days (not 14), I called on 2/20 to get an RMA number to return it, only to be told that they had charged my credit card $69.95 the day before and would now have to charge me a $9.95 "restocking fee". When I explained the dates, they seemed to back down and said they would issue a credit, but then I received a very confusing email, so I'm not sure yet how this will end.
unregistered guest
23 Apr 2008
Under no circumstances should anyone sign up for a "free trial" from Dermitage. They claimed I had called one day late and had billed me the day before, similar to the experience of others. I had no idea that a "free trial" equaled a $70 charge to my credit card.
1 post
12 Sep 2008
I was tempted to request a "free trial" until I read several reviews pertaining to the credit cards being debited before the so-called "trial period" ended. Been there and done that with other online companies promoting their "free trial". BUYERS BEWARE...if anything is advertised as "free", whether it be samples, trial periods, or whatever, you can bet it is a ripoff. HOW DO YOU SUPPOSE THESE COMPANIES MAKE THEIR MONEY??? False advertising is big business today.
1 post
9 May 2009
i was really tricked by the free trial. i guess there is nothing free. i tried to talk to the people at the 800 number and tell them i didnt want this product and not to touch my credit card but they wouldnt listen and said it would automaticaly be taken out of my account , how can i stop them?